State: New York City: New York Product: Amazon Account Clear all filters (4 of 217 reviews match)
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Amazon in New York, New York - HORRIBLE, INSOLUBLE SIGN-IN DIFFICULTIES

3.0
Details
I have used Amazon for years. Suddenly, over the past month, I have been getting a constant error message whenever I try to order online and I come to the point where I have to sign in. The system retains my original email address, which I registered with when I joined, and it exhibits a number of asterisks highlighted in blue - my password. At least 10 times I have clicked "sign in," assuming that the blue-highlighted asterisks represent my password, preserved in the system. When I do that I get another error message telling me that either my email or my password is incorrect. I have tried to solve this problem by changing my password - this has not solved the problem. I called customer service and was on the phone with a representative for an hour. He could not solve the problem. Moreover, he kept talking over me and not listening to what I was telling him. I am a journalist and interview people constantly for my work; I am accustomed to doing research, and to carrying out assignments requiring meticulous accuracy. So I do not believe the problem is mine. This company is the worst I have ever dealt with in my 60-plus years of life.
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Review
#848717 Review #848717 is a subjective opinion of poster.
Product
Amazon Account
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • Bad Customer Service Care Support

AMAZON HELD MY MONET FROM SELLERS ACCOUNT FOR 90 DAYS AND NEVER RELEASED THEM ALREADY 7 MONTHS PASS

AMAZON RESERVED MONEY FOR 90 DAYS IT IS ALREADY 6 MONTHS AND NOTHING IS REFUNDED, CALLED CUSTOMER SUPPORT, EMAILED SELLER PERFORMANCE THEY ARE STATING THAT I SHOULD CONTINUE EMAILING THEM BUT NOTHING WHAT DO TO AMAZON RESERVED MONEY FOR 90 DAYS IT IS ALREADY 6 MONTHS AND NOTHING IS REFUNDED, CALLED CUSTOMER SUPPORT, EMAILED SELLER PERFORMANCE THEY ARE STATING THAT I SHOULD CONTINUE EMAILING THEM BUT NOTHING WHAT DO TO AMAZON RESERVED MONEY FOR 90 DAYS IT IS ALREADY 6 MONTHS AND NOTHING IS REFUNDED, CALLED CUSTOMER SUPPORT, EMAILED SELLER PERFORMANCE THEY ARE STATING THAT I SHOULD CONTINUE EMAILING THEM BUT NOTHING WHAT DO TO
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Review
#342615 Review #342615 is a subjective opinion of poster.
Product
Amazon Account
Loss
$2
Amazon is holding 61/2 Thousand dollars my Money for over 120 days.. from all the years I've been in business i never bumped in to a huge thieve like this…time for a class A action,,and a big investigation.. I'm sure that there our more honest company's going through...
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4 comments
Anonymous
#453594

Sterling Archer- Just because you can "deal" with buyer fraud and Amazon's unscrupulous tactics doesn't make it OK. People working for a dictator who can "deal" with the dictator's practices obviously doesn't make it right. If not for ourselves, we need to work to get these policies changed for our children and other people who can't "make it by" with these fraudulent practices in place.

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Review
#231945 Review #231945 is a subjective opinion of poster.
Product
Amazon Account
Loss
$6900

AMAZON HELPED A PERP STEAL MY IDENTITY

I bought 2 books on amazon.com on 2/29. On 3/1 there was a charge for $1086 that I didn't make. I called the company and they told me they didn't see the charge and wouldn't do a search by the credit card number. When I saw another charge from another online vendor I called them and they serached the card right away and told me that someone was operating as me and attemptign to buy items but they blocked the sale. I immediately cancelled the card and then proceeded to call amazon.com to find out what had been purchased and stop the order. They refused to tell me anything, saying they did not see the carge and said they'd forward the complaint their fraud dept. to investigate. They would not allow me to speak directly to the fraud dept. After five different calls I managed to get the ifnormation that the identity thief had my name, address, and unlisted phone numbers as well as debit/master card info. The credit card never left my side. I also learned that a computer was purchased and was being sent to my house. I was terrified: did this mean a criminal was watching my home to pick up his or her stolen goods? I proceeded to try and get amazon to stop this order. They would not, because they determined the order was "legitimate" as it was by a known customer and being shipped to a known address. Even though I was the customer and verified all the info, except for the fake email the thief used to set up a new amazon user account, they would not allow me to cancel the shipment, telling me they had to protect the account holder's privacy. Finally on my 6th call to the company I got a great CSR who looked up the credit card number (all the other reps said they didn't have the tech. to do so.) and kept me on the line while he tried to stop the shipment. By this time, the shipment had gone through but, bizarrely the thief had canceled it and it was being routed back to the amazon partner seller. The amount of this purchase makes it a felony crime and a police investigation is under way. The only place a phisher could have gotten my info was from amazon's site. The company's absolute lack of cooperation, logic, reason or compassion for a crime victim was astounding. I have been a customer for ten years and I will never shop there again. Be aware that your credit card info is not secure with amazon and if it is compromised they will not help you.
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1 comment
Anonymous
#5040

Don't feel like the lone ranger...they don't respect the vendors either...its nearly impossible to have any rational consideration of ANY issues with the amazon company....

Review
#114712 Review #114712 is a subjective opinion of poster.
Product
Amazon Account
Loss
$1086