State: New York City: New York Clear all filters (18 of 2402 reviews match)
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3.2
Details
I guess it was bound to happen... growing so big that it becomes difficult to control quality. Could always count on Amazon when products didn't meet expectation or for decent pricing or for two-day delivery. Now? Pricing isn't all that competitive. As for delivery, I...
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1 comment
Anonymous
#1744834

If Amazon doesn't want to leave the deliveries to experienced delivery companies they should come up with a sincere way of apologizing to the customers they let down. Perhaps a 25% discount or every day the order is late which would make the product free on the 4th day. It might give them an incentive to get their act together.

Review
#1642771 Review #1642771 is a subjective opinion of poster.
Service
Amazon Delivery Service
2.7
Details
I didn't buy used books, but 2 cameras that cost more than $3000. I ordered 2 xt3 Fujifilm cameras, one day delivery to do my business on Wednesday, an order to be fulfilled by Amazon. I had to use these cameras on Friday night, and I didn't get them. I spent my Friday...
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1 comment
Anonymous
#1596226

You need a little bit of savy to be a business person, which you clearly do not have. You can't order anything - one day shipping or not - that you ABSOLUTELY MUST HAVE online.

The postal service, couriers, etc. are too unpredictable. Anyone with a brain should know this.

Amazon needs to refund the one-day shipping charge, that is all. Be better prepared and make better decisions.

Review
#1397564 Review #1397564 is a subjective opinion of poster.
Service
Amazon Shipping Service
Pros
  • I was able to talk to people
Cons
  • These people i talk to
Reason of review
Problem with both customer service, delivery, and much more...
Loss
$600
Preferred solution
They ruined my business, compensate for the loss.

Amazon review in New York, New York: Horrible customer service especially during Holidays

Item is 3 days late so I call in and rep guarantees me that it is on the way. She gets on the phone with USPS while we are still online and definitively declares that it will be delivered in 2 hours. I call back 3 hours later only to be told the package is lost. Get your act together AMAZON and please stop hiring telephone reps who are clueless and not empowered to make satisfactory compensation.
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Review
#1429406 Review #1429406 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Amazon review in New York, New York: A-z denied

3.2
Details
I was denied a refund when I didn’t receive my package.. I don’t understand why I lost 800.00 . Please if anyone can direct me to a lawyer I would appreciate it.
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Review
#1363958 Review #1363958 is a subjective opinion of poster.
Service
Delivery Service
Reason of review
Problems with payment

Amazon review: Fedex Delivery Service Review from New York, New York

4.0
Details
WAKE UP AMAZON! I have hundreds of orders with Amazon every year. Amazon allows FedEx to make total fools of their company. FedEx constantly claims that they attempted to deliver packages and that the business was closed or that there was no answer. My company building is open extremely early in the morning and closes very late at night. Many people who reside at my condominium, also have this problem, as FedEx claims that they attempted to deliver packages, but they were never here. I have been home many times when this occurred. They claim to have left a door tag, but they didn't because they were never here. I have many FedEx drivers as clients and they admit to this. WAKE UP AMAZON!
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Review
#849112 Review #849112 is a subjective opinion of poster.
Service
Fedex Delivery Service
Reason of review
Bad quality

Amazon review in New York, New York: HORRIBLE, INSOLUBLE SIGN-IN DIFFICULTIES

3.0
Details
I have used Amazon for years. Suddenly, over the past month, I have been getting a constant error message whenever I try to order online and I come to the point where I have to sign in. The system retains my original email address, which I registered with when I joined, and it exhibits a number of asterisks highlighted in blue - my password. At least 10 times I have clicked "sign in," assuming that the blue-highlighted asterisks represent my password, preserved in the system. When I do that I get another error message telling me that either my email or my password is incorrect. I have tried to solve this problem by changing my password - this has not solved the problem. I called customer service and was on the phone with a representative for an hour. He could not solve the problem. Moreover, he kept talking over me and not listening to what I was telling him. I am a journalist and interview people constantly for my work; I am accustomed to doing research, and to carrying out assignments requiring meticulous accuracy. So I do not believe the problem is mine. This company is the worst I have ever dealt with in my 60-plus years of life.
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Review
#848717 Review #848717 is a subjective opinion of poster.
Product
Amazon Account
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • Bad Customer Service Care Support

Amazon did not ship

2.0
Details
on 3/18/2016 at 2:20 PM I was looking up toys for my kids birthday when i found Amazon.com they had low prices on the toys and i bought some toys on 3/18/2016 at 3:23 PM but they did not ship the toys i bought or even offer me a refund not even 1 cent was offered when i called Amazon customer service on 3/19/2016 at 12:23 PM from them i will go on eBay for now on as eBay is able to ship in time and they have better customer service
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Review
#813405 Review #813405 is a subjective opinion of poster.
Pros
  • Pricing
Cons
  • Coustomer service
  • Shipping
Reason of review
Order processing issue
Loss
$3000
Preferred solution
Full refund
Tags
  • Bad Coustomer Service
1.0
Details
LaserShip said they said they delivered, I never received item. Even after 3 calls and assurances from customer service....Thank you useless Amazon Prime for ruining my xmas surprise for my 5-year-old. And of course Amazon provides no way to contact them if this...
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2 comments
Dona
#1084812

Stop with the "class action" nonsense. This must be the new "thing." If you were wise, you charged the item with a credit card. Dispute the charge.

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Resolved
Review
#759458 Review #759458 is a subjective opinion of poster.
Cons
  • Lasership
  • False amazon prime claims and lasership
Reason of review
Problem with delivery
Loss
$37
Preferred solution
Full refund
3.0
Details
ON 12/2015 I PURCHASED AN ITEM OFF AMAZON.COM THROUGH A SELLER IOWA LIQUIDATIONS FROM N.J. THE ITEM WAS LISTED FOR $152.60 FREE SHIPPING. THE DESCRIPTION OF THE ITEM WAS NOT INDICATING THAT THIS ITEM HAD A SATA CONNECTION OR IDE CONNECTION SO I PURCHASED IT. ONCE IT...
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2 comments
Anonymous
#1208129

Yeah I bought a lot from Amazon since 2005 way off the mark in customer

Service. I buy most of my stuff from eBay now.

Total pissed off bill

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Review
#763449 Review #763449 is a subjective opinion of poster.
Pros
  • Try
Cons
  • No consequences for sellers
  • Dont back up their customers
Reason of review
NOT SUSPENDING THIS BAD SELLER
Loss
$33
Preferred solution
Full refund

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Amazon - Red Heart Yarn Review from New York, New York

1.0
Details
Donot i mean donot shop with this company they tell u up front that tyhey have the authority to shut down your account ehich happen to me twice in the same transaction. Unbeleivable these theves claimed they sent me my items and i have recieved nothing they are a ripoff and the aggravation u might as well go to the store and make your purchase. They closed my account sdo now i cannot track the package. Just the worst well off to ck my emails to see if i am still being ignored. Good luck and thats for the tip for their location in WA.
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#723741 Review #723741 is a subjective opinion of poster.
Reason of review
Poor customer service