State: New Jersey Product: Amazon Prime Membership Clear all filters (0 of 84 reviews match)
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Amazon - Very Bad Prime Support

I would like to express how frustrated and annoyed I am with the service I have been receiving with Amazon Prime. If you have members pay for a premium service like Prime, at least give them premium service. It all started with an order of an external hard drive and case (#103-7583033-7891418). I ordered it with Prime's free two day shipping. I only received the case an hour after the expected delivery time. I contacted support via live chat, and the first rep I spoke to was Ash. She processed a replacement order (#115-1066157-9090639) and offered a $10 credit. She also told me the replacement would not be sent with Amazon Logistics, like it was the first time. It was. The replacement order was also late, so I contacted live chat again, and spoke to Ellery. She told me Amazon was unable to select what carrier service they use. Due to the miscommunication, she offered another $10 credit. I finally received the external hard drive a day later than originally expected. Come to today... I was shopping for a camera for my vacation in October. I found the Cannon Powershot (#102-1035491-0983449). At the time I ordered it, it showed "FREE PRIME SAME DAY DELIVERY" by 9PM tonight. Come 3:45pm, there was no tracking information, so I contacted live help again, and spoke with Naved. He told me it wasn't going to ship until 11:15pm tonight, and not be delivered until tomorrow. This is absolutely insane, and I am very annoyed. Treat your Prime members better...
2.0
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Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Warranty
Website
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Amazon Prime Membership
I liked
  • Customer support representatives
I didn't like
  • False advertising
#927963
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Amazon - Prime Membership Review from Newark, New Jersey

It's glaringly apparent the outsourced and so called "Customer Service Reps" (CSR) barely graduated middle school at this company. A month ago, I ordered an item for $10.00 and I was also charged a whopping $105.93 without warning. I tried to explain this to their CSR only to hear, "Oh umm ok ahh well maybe ahh umm." I then requested a refund-only to hear the same mumbling. I told the CSR I would resolve the matter on my own and ended the call.
2.0
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Diversity of Products or Services
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Product
Amazon Prime Membership
#806753
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