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Phone Review

I bought a brand new phone from amazon that COMPLETELY stop working within a month. Amazon advised me that their warranty only covers 14 days and did absolutely nothing to fix it. I will never buy another product from them again.
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Review
#596107 Review #596107 is a subjective opinion of poster.
Reason of review
Warranty issue

Amazon review in Lakewood Township, New Jersey: PRIME SVCE PAID,CANCELLED,NEVER REC'D REFUND

I ORDERED PRIME SVCE,CHANGED MY MIND,CANCELLED SAME DAY,W/IN 1 HR,NEVER REC'D REFUND,DONE ON OCT 4-STILL WAITING $105.93 REFUND-CREDIT REGISTERED MASTERCARD DEBIT CARD AND STILL OWE ME 2]TWO]32 GB SONY SD CARDS-I FEEL TRICKED AND BETRAYED,AS I AM A REGULAR AMAZ CUST,ACTED IN GOOD FAITH,GAVE THEM THE MONEY UP FRONT,IN OVER 7 WKS THEY HAVE NOT ONLY,AFTER 22+ E-MAILS AND SEVERAL LETTERS TO AMAZON CEO/PRES,THEY NOT ONLY HAVE NOT REFUNDED PAYMENT,THEY HAVE NOT EVEN HAD THE COMMON BUS COURTESY AND SENSE TO EVEN RESPOND 2 MY VALID REQUESTS-I FEEL BETRAYED AND VIOLATED BY A LARGE,POWERFUL ON-LINE CO I TRUSTED-I WASTED MANY HRS,MUCH NEEDLESS ,FRUSTRATING PLEAS,HUMILIATED,DISRESPECTED!
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Review
#561991 Review #561991 is a subjective opinion of poster.
Cons
  • Need refund and 2 sd cards-now
Reason of review
Problems with payment

Order through Amazon fulfilled by third party order not received.

2.6
Details
Ordered a couch for $654 which I paid to Amazon. Did not receive couch in a month wait. Amazon issued a refund which I haven't receive yet. Didn't want refund , I wanted the couch. The couch is now $751, to reorder, Amazon will not give me it at the price I was charged a month ago. Talk to several different service reps and supervisors to file a complaint, to no avail. I have been a long time customer with Amazon and can't believe they could disregard my problem. When you order through Amazon you expect them to hold third party vendors responsible.
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Review
#551552 Review #551552 is a subjective opinion of poster.
Pros
  • Expanse of products
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$654
Preferred solution
Deliver product or service ordered
Purchased Suze Orman Will & Trust Kit CD-ROM from Amazon and they used a vendor called Treasures Unearthed of Dadeville, AL. Returned the product (which cost me $153.94) as it did not work with the most recent version of Apple Operating System. Well now they claim...
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5 comments
Anonymous
#798908

I had the very opposite problem. As a seller I sold a Playstation 4 to a buyer.

For my part, the transaction was 100% legit. The product was perfectly described and shipped promptly and carefully. After six weeks probably playing the *** out of Call of Duty-the buyer submits a false claim, Amazon refunds him without bothering to investigate his dishonesty, returns his money, bills me for $415 and tells me that the buyer is "not obligated to return my merchandise". So I am out $415 plus a PS4 because Amazon allowed this buyer to steal from me.

Judging by your bad experience, and my bad experience Amazon is inconsistent in how they handle the buyer/seller disputes.

They screwed us both over.

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Review
#474687 Review #474687 is a subjective opinion of poster.
Loss
$154
Tags
  • computer programs applications

Amazon review in Millville, New Jersey: Sword I acquired from this place

I had recently purchased A replica of bleach sword called the cutting moon I got the sword it was supposed to be in brand new condition nothing really bored what's River when I arrive to me I I open up the package in a bit of the second package inside the package and found out that it was used I am very dissatisfied with this company I suppose I'm not the only 1 that is really turning into a break on a good company to let people like this no that they can't treat there paying customers like this I for 1 remember be buying anything from this company again
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Review
#396928 Review #396928 is a subjective opinion of poster.

Amazon wished me a merry christmas...

Ordered a $1000 led tv for my parents 2 weeks before christmas. It came on wednesday the week before christmas in horrible condition. The box was mangled, you heard the shattered glass pieces moving around inside. So I refused the package. I call amazon that night saying the tv is unacceptable and if they can send me a replacement right away, they refused. Only if I got my refund they can. They said I would immediately have my refund... on friday. Friday comes, and unsurprisingly, no refund. So now all hope of getting a tv before christmas is gone. I email them saying exactly what happened since the tv came. They email me back with no acknowledgement of the issue at all, no mention of the 2 customer service reps that assured me my refund would be there by that friday. All they said was I'll see my refund in the next 1-2 business days, and "Thank you for your inquiry. Did I solve your problem?". Merry Christmas to you too amazon......
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Review
#370028 Review #370028 is a subjective opinion of poster.
Loss
$984

Amazon Purposely Lies About Product Availability

I placed an order for a TV which was on sale and showed in stock. A few hours later I receive an e-mail stating it my "in stock" tv would now be up to a 3 Month wait! I figured that was way too long to wait so I cancelled the order. No less than 24 hrs later I see Amazon has the tv back in stock but for double the price! I called customer service and even spoke to a Supervisor named "Dwight" in order to have my order reinstated since they shipping time was misrepresented. His solution?.. Re-order at full price. Thanks for nothing!
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Review
#320277 Review #320277 is a subjective opinion of poster.
Service
Amazon Shipping Service
Loss
$876

Amazon SUCKS

I live in WA state approximately 45 mins from the Amazon warehouse and it is taking them 5 days to get my order to me. They could have put my CD in an envelope and mailed it but it is currently being held at FEDEX waiting to be delivered.. basically intentionally held so they can use the whole 5-7 days delivery time. This is incredibly bad customer service... if you complain all you get is your shipping charges refunded ... the shipping charges aren't the issue. It's not doing the best job that can be done and that is just bad customer service..
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1 comment
yuppers
#453309

agreed

Review
#304544 Review #304544 is a subjective opinion of poster.
I sold a book on Amazon.com on Feb 15, 2011 under order number (104-8637594-3794640). After three months and 18 days, the message I received on June 03, 2011 through amazon says the buyer did not receive the shipment. I replied on the same day that this is unacceptable...
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9 comments
Anonymous
#925505

hey amazon is corrupt all the way I sold a tablet I ship it priority mail according to the tracking it was mail at the address provided.the buyer saids I know it saids delivered but is no where to be found.I open a a case and submit my evidence amazon issue a full refund to the buyer so she keeps the money and the tablet amazon is sucks

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Review
#292345 Review #292345 is a subjective opinion of poster.
Product
Amazon Account

Amazon: We were just kidding

I ordered and received an item from Amazon. It was incorrectly advertised - the wrong size. I proceeded to return the item via the website and a window was generated that said the item did not need to be returned that "it was on us" and I took a print screen of the window as backup proof. The window is proof that I was promised a refund. I never saw the refund. I called and was told they had no idea why I would received that window/message but that NOW I had to return the item. That's fine - I will, but shame on Amazon for not even wanting to SEE the document proving my claim. Clearly they do not honor or control what happens within their website.
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2 comments
yuppers
#453347

So Sad, actually they still do. Its called the A-Z buyer protection guarentee and it applies to anyone selling through amazon.

Amazon actually uses this to shaft sellers too, but thats beyond the point here.

Open up the better buisness bureau website go to www.bbb.org, find amazon on there, and type in what happened (and post relevant emails or documents if applicable). Then the BBB will force Amazon ( a real person, usually the team lead of the claims department) to consider and respond to you until you come to an agreement (under the BBB's watch).

I'm in the process now and it's great. let us know how it goes for you.

Anonymous
#388860

Most items sold on Amazon are sold through independent sellers and not directly through Amazon. Amazon has no control over these sellers and how they handle their refund process.

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Review
#280532 Review #280532 is a subjective opinion of poster.