State: Montana City: Helena Product: Amazon Shipping Service Clear all filters (1 of 215 reviews match)

Amazon in Helena, Montana - Order of Hon Desk

Amazon would not let me post this on their website. They stated that I could not post profane or obscene complaints. They took exception with my comment that this experience with the Hon desks was "terrible." I guess they felt that the work terrible is profanity or an obscenity. Here's my story, "The first desk I received was damaged. The process to return the desk and receive a second desk through Amazon Customer Service was incompetent. I had to deal with at least 5 customer service representatives in order to assure that the first desk would be removed and the second desk delivered. Then the second desk was also damaged. Dealing with Customer Service around the second desk was a fiasco and bordered on the theater of the absurd. Amazon Customer Service Representatives failed to acknowledge their errors in handling this situation and also provided erroneous information regarding the shipping agent. This experience was terrible and has made me question Amazon's mission statement "to be Earth's most customer-centric company." Amazon is neither customer centric or the Earth's best or most anything. I hope that anyone who reads this will reconsider the value of buying locally. It is unclear if this is a well made desk. What is clear that it is poorly boxed up in the warehouse (Amazon's warehouse????) and as a result subject to damage as it is shipped. Don't waste your money or time purchasing this on line...find a local business who sells office furniture and deal with them...they will probably treat you better than Amazon's Customer Service." I have received numerous generic emails about how sorry they were, but never at the time I was calling them to resolve the situation. In fact, they did not respond until I started bombarding their site with poor reviews of their Customer Service emails about how they were handling the return of the desks. Sincerely, Dana Hillyer
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#571946 Review #571946 is a subjective opinion of poster.
Amazon Shipping Service
Reason of review
Damaged or defective