State: Montana Product: Amazon Shipping Service Clear all filters (2 of 215 reviews match)
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Amazon in Helena, Montana - Order of Hon Desk

Amazon would not let me post this on their website. They stated that I could not post profane or obscene complaints. They took exception with my comment that this experience with the Hon desks was "terrible." I guess they felt that the work terrible is profanity or an obscenity. Here's my story, "The first desk I received was damaged. The process to return the desk and receive a second desk through Amazon Customer Service was incompetent. I had to deal with at least 5 customer service representatives in order to assure that the first desk would be removed and the second desk delivered. Then the second desk was also damaged. Dealing with Customer Service around the second desk was a fiasco and bordered on the theater of the absurd. Amazon Customer Service Representatives failed to acknowledge their errors in handling this situation and also provided erroneous information regarding the shipping agent. This experience was terrible and has made me question Amazon's mission statement "to be Earth's most customer-centric company." Amazon is neither customer centric or the Earth's best or most anything. I hope that anyone who reads this will reconsider the value of buying locally. It is unclear if this is a well made desk. What is clear that it is poorly boxed up in the warehouse (Amazon's warehouse????) and as a result subject to damage as it is shipped. Don't waste your money or time purchasing this on line...find a local business who sells office furniture and deal with them...they will probably treat you better than Amazon's Customer Service." I have received numerous generic emails about how sorry they were, but never at the time I was calling them to resolve the situation. In fact, they did not respond until I started bombarding their site with poor reviews of their Customer Service emails about how they were handling the return of the desks. Sincerely, Dana Hillyer
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Review
#571946 Review #571946 is a subjective opinion of poster.
Service
Amazon Shipping Service
Reason of review
Damaged or defective

Amazon in Bozeman, Montana - 2 Day Shipping Fraudulent

1.0
Details
I payed for and expect 2 day shipping yet you(Amazon) can not even ship my order efficiently enough to receive 2nd day shipping? This is not the first time this has happened! Why is it that you(Amazon) will charge extra for 2 day shipping, next day shipping yet not be able or capable of actually shipping the order out. 2 day shipping means that if I place an order on say the 15th of December, early in the business day, that the order be shipped that day in order to receive said order within the 2 day shipping window. So why is it that every order from Amazon takes longer to process than it should? And why am I being charged extra for a shipping preference that you(Amazon) are unable to fulfill? I am disturbed that this happens so often through you, a company who wishes me to join Amazon Prime with such great benefits that you lack the ability to achieve. Again why am I being charged for something that is lacking on your pact? Signed unhappy and disturbed Amazon Customer
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Review
#570702 Review #570702 is a subjective opinion of poster.
Service
Amazon Shipping Service
Pros
  • Expanse of products
Cons
  • Poor shipping
Reason of review
Problem with delivery