Resolved Amazon Reviews in Amazon, Montana Province
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Resolved: Apparently "in stock" doesn't mean "in stock" at Amazon...
Update by user Apr 05, 2017
I did get contacted by amazon and was offered a $48 gift card (difference between amazon price and cheapest third party provider on their site). They did attempt to make it right.
In the end I chose to purchase it from Walmart for $20 less than the amazon price, so I cancelled the amazon order. I still plan to use amazon as a source, but will no longer give them preferential status as I have in the past.
Update by user Apr 03, 2017
the order number is : 108-6747660-3401014
Update by user Apr 02, 2017
Heh Heh. Apparently my wife used my e-mail for a complaint and set the user name to "Sears Lies" a while ago. I love her so much!
Original review posted by user Apr 02, 2017I ordered the Razor dune buggy for my son early last week. At time of order item was coded as "in stock" and received a delivery date of April 1. Item wasn't received. I received an updated e-mail showing the three month delay with dates of July to August. I’m positive the item was “in-stock” at time of order. To verify I tried to re-order and got a June-July shipping date, not the 5-8 business days on original order. Essentially, I verified the 2-4 month tag was NOT on the item at time of order, but is listed now. BTW, I’ll get it a month later if order it now? Really? Creating a fresh order is faster than getting it by back order? The amazon system simply would not give a shipping date of April 1 if that "2-4 months" code was on it at time of order (verified by the current June to July timeframe I was just quoted on website just now). Trust me. It was labeled as "in stock" in the green lettering. I'm quite used to looking at it, or the "hurry only 3 items left in stock" verbiage they are fond of. That means they either oversold the units they had on hand (not my fault), or somebody after me had expedited shipping (paid shipping or prime member) and they got the unit (also not my fault). The first customer service rep wanted ME to pay the extra $50-100 more to buy it from one of their third-party providers who has it in stock. I shouldn’t have to pay for a mistake that was not mine. Not when other online providers sell it for less than amazon. Yes, I paid a few more bucks to buy it from amazon. Not much, but it’s the hazards of being a loyal customer. After about a half hour, I was transferred to a manager who promptly hung up on me after about a minute (no screaming, but there was tone at this point). The second call into customer service the manager refused to do anything and said I must be mistaken. Even after I explained to them that the system currently wouldn’t let me get an 8-day delivery verifying the “2-4 month delay” language was not there at time of original order. What they should do is source it from one of their third-party partners (and pay the difference). It allows them to meet your obligation within a reasonable time frame for a small cost. Clearly there was a failing on their part and they should do the right thing to make it right with their valued customer. I’ve done nothing wrong except trusting their delivery of an “in stock” product in a reasonable time frame. I am very accustomed to doing most of my online shopping through Amazon. It’s my first stop and usually my last stop if the prices aren’t too far apart. If they choose not to make this right, they will not only loose this order, but all of my business. Whether they realize it or not, they have some tough competition. Wal-mart has really stepped up their “online” game in the last year or two. When I price match Amazon, they always have the same product at nearly the same price. Surprisingly often actually. Until now I’ve always stayed an Amazon customer in those instances. To the tune of $1500 last year, and on pace for probably $1500 this year. I’m still not sure how I spent that much at Amazon last year, heh heh. I was actually surprised when I went back through my order history. Their customer service has made it clear, they don’t want that customer. Now I need to figure out who will be my “go to” online retailer… I’m 46 and this is the only time I’ve posted something like this to a website. They should be proud.
- Customer treatment
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