State: Michigan Product: Amazon Shipping Service Clear all filters (3 of 242 reviews match)
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Amazon in Grand Rapids, Michigan - Shipping has gone down hill

I don't know what's going on with their prime shipping but its really gone down hill especially since they started using their own shipping as the carrier. Half of the orders I've placed the last few months have been late and not 2-day shipping and I don't live in the boonies.
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Review
#1493249 Review #1493249 is a subjective opinion of poster.
Service
Amazon Shipping Service
Reason of review
Order processing issue

Amazon in Van Buren Charter Township, Michigan - Review in Auctions and Internet Stores category

2.6
Details
Amazon used to be a decent company to do business with, no more. I ordered an air conditioner from them which didn't work, I was told they would send one next day which was Friday no air conditioner was sent and I have serious health issues and MUST have air conditioning. Saturday the temperature got into the 90s and I almost didn't get through it. I was promised that it would arrive on Monday guaranteed. Monday no air conditioner. I called customer service again and was told it would arrive next day, I told them if it didn't I was canceling my order and wanted a full refund. Tuesday no air conditioner. I called and demanded a refund which was issued but will take a week or more to clear. With a heat wave on the way I had to borrow money to get an air conditioner locally. I expected some sort of consideration for my inconvenience yet none was given. I could not believe it! After all I'd been through I get nothing but an apology for my inconvenience. Inconvenience? More like an ordeal! This is not the customer experience I expect from this company. They have gone dramatically downhill over the years and I am not going to do business with them in the future because of this reason. They no longer treat their customers with respect.
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Review
#865740 Review #865740 is a subjective opinion of poster.
Service
Amazon Shipping Service
Reason of review
Order processing issue

Dishonesty at Amazon.com

I placed an order at Amazon.com. They have a program called Reward Points that is tied to their Amazon Credit Cards through Chase Bank. I intended to use the remaining reward points and then charge the remaining balance to the Amazon credit card. If I didn't use the points, I would have selected a different form of payment all together. Well, instead of following my payment instructions, their system threw out the points and charged the whole amount to the Amazon card. I became aware of this through an email I received from Amazon. I immediately contacted their online live chat customer service (I saved this conversation), and the person assured me that there was no problem. Repeatedly the individual misled me, saying that I did not need to cancel the transaction and that the points were used. As I thought, the transaction left out the points. If, as the customer, I knew that there was a problem from the information I had received from Amazon, then the representative knew as well, for their records included the same information I had. I was lied to and misled by this online representative for some unknown reason. All I can assume is that Amazon intends to cheat people with the Reward Point program. And, I should add, that the customer service department, following my complaint, offered me a $5 credit and the right to return and repurchase the item. They do not understand the problem! It is about dishonesty in their employees, and they do not seem to comprehend that it has wasted hours of my time, not to mention their resources because they are paying for the shipping as well as paying the payroll of the employees involved in this issue. The moral of this is that Amazon appears to be cheating people with their Reward Points program, and that they value their dishonest employees over their customers. I suggested that they give the $5 credit to the representative who lied to me because the company obviously values them more than the people who buy their products. I intend to avoid using Amazon and to warn others of their underhanded method of doing business.
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Review
#260782 Review #260782 is a subjective opinion of poster.
Service
Amazon Shipping Service