Update by user Apr 18, 2015
Thank you for filing a complaint with the Internet Crime Complaint Center (IC3), Thank you for submitting your complaint to the Federal Trade Commission, Thank you for submitting your complaint to us.You will hear from this BBB soon regarding your complaint.
Finally, Mail Fraud Complaint form submitted successfully.Thank you for completing the form.
The information you provided will be entered into our national complaint system.Will keep ya'll posted.
Original review posted by user Apr 18, 2015
Hello from Amazon.com.
We can certainly understand your concerns about this
claim being closed. However, as stated in our previous message, regarding 1x4-1726519-22xxx69:
The seller who fulfilled this order indicates no
return has been received. Unfortunately, the shipment information provided for this return does not prove that the item(s) were delivered to the seller, as it does not include a signature confirmation of delivery to seller's address. As a result, this is insufficient evidence of delivery to the intended recipient. Since we are unable to confirm that your return has been delivered to the seller's address, your claim has been denied.
Are you seriously blonde? Two tacos short the combo plate?
There is no return because I never received the item to begin with. Claim was already approved and furthermore I want to know who is investigating this seller.
I want to know who the shipper is (either UPS or USPS) and what Amazon is doing about it? MeagaDeal - Amazon Marketplace
Order ID 1x4-1726519-22xxx69:
4 of Stagg Music SW206-CETU Acoustic Electric Cutaway Guitar [ASIN: B0012XTUBO]
Please understand a traceable return with signature confirmation is the only way for us to verify that your merchandise has been received by the seller. Amazon.com strives to maintain a marketplace that is fair to both buyers and sellers.
We understand that
you may not agree with this decision, but this claim will remain closed. Thank
you for your interest in Amazon.com.
A-to-z Guarantee Program
Specialist? He needs more training!
MeagaDeal - Amazon Marketplace firstname.lastname@example.org
Order ID 1x4-1726519-22xxx69:
4 of Stagg Music SW206-CETU Acoustic Electric
Cutaway Guitar [ASIN: B0012XTUBO]
Hope this email finds you well.
been notified by the carrier of this item being lost in transit or never scanned in. I want carrier information!!! MeagaDeals uses only UPS and USPS. I want Amazon to investigate this scam artist who had no intention on sending my merchandise and caused me HARDSHIP to my own business. This is not good business practice.
Unfortunately, we are unable to request a replacement and will be
immediately refunding you for this purchase. If the item does arrive to your location, please contact us to let us know. I apologize for any
inconvenience this order may have caused you. If you have any questions, please
feel free to contact us.
All the best,
This is a bunch of baloney!!! i took the liberty to bypass your investigation. So your apology for any inconvenience is unacceptable. I have requested Amazon to fully investigate this entire SCAM you pulled on me. Carrier, yeah prove it. Reading your feedback seems like you do this often, "The system said "Preparing to ship" for days and then it changed to "Shipped" and then I get an email from the seller saying they can't complete the order and refunded my money to the credit card. Maybe they wanted to sell it at a higher price? Meanwhile, as I type this, it still says "Shipped" on the Amazon even though it was canceled by the seller over a week ago!!!" another comment "NOT the kind of service I expect from Amazon or sellers that are listed on Amazon." Dennis K, April 7, 2015 and another "Fraud. Worst seller. Beware, he will take your money and not deliver. Fraud." Mohamed, April 4, 2015 I will take his advice I am filing a report with the BBB. This customer describes you to a tee "Avoid like the plague. I placed an order which the seller canceled due to "technical problems' on his end. I asked to be called repeatedly,but I never received a phone call. Nor did they give me a number to call. The real problem was that they priced their item too low and didn't want to honor what they said they would charge. I can understand not selling me 19 items, but none?Without an honest reason" and this sounds just like me "emailed them today, they said it was lost in transit and could not offer a replacement???? said they were refunding my money do not understand why they can't offer a replacement for same item!! sounds like a scam to me?" and "Very dissatisfied I still have not received my item and there is no tracking number. Very poor service" This day in age who doesn't provide tracking numbers, still I am requesting carrier who supposedly had reported my item was lost in transient, I guarantee you one thing pal, I will contact every carrier around you, and I will verify you are not pulling insurance scams.
Today I Kept my word: Thank you for filing a complaint with the Internet Crime Complaint Center (IC3). Your complaint has been submitted. Once processed by the IC3, you will be sent an email containing your complaint id and password to be used for future contacts with the IC3. This process can take several hours. Thank you for submitting your complaint to the Federal Trade Commission. Your complaint has been submitted.Thank you for submitting your complaint to us. You will hear from this BBB soon regarding your complaint. Finally, Mail Fraud Complaint form submitted successfully. Thank you for completing the form. The information you provided will be entered into our national complaint system. The U.S. Postal Inspection Service gathers data on mail-related crime to determine whether a violation has occurred. Since, I wasn't getting the support from Amazon, just look at this letter, for example. I am happy to let you know my BBB complaint went live. I am hoping other come forward. I am definitely going to start shopping elsewhere.
Maybe Amazon, should start looking at feedback. I know over the past six months, I have had nothing but heartache. I even had the pleasure of writing a letter to your corporate office. The proof in this letter just shows how rude, unknowledgeable and unprofessional your customer service really is. I have contacted the seller one last time. I think he should make good on my four guitars. He did sell them hold my money for ten days, lied about shipping. I am hoping two/four complaints will help me in this situation. I am disappointed Amazon didn't step up. I have decided after this situation I want to shop where I am appreciated. Not treated in this manner. Shame on you.
I hope you will have an informative response.
This person wrote the review because of poor customer service of acoustic electric cutaway guitar from Amazon and attached a photo. Reviewer claimed that he or she lost $310 and wants Amazon to have the product delivered.
The most disappointing in user's experience was lied about shipping, held money for ten days, amazon not supporting customers and poor customer service. Author liked the most great bargain i found. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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