State: Maryland City: Baltimore Product: Amazon Shipping Service Clear all filters (2 of 215 reviews match)
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Amazon in Baltimore, Maryland - Package delivered but not received

2.7
Details
Hi, On December 3th, 2018, I bought 10 items which were delivered in 2 packages and it is supposed that both of them were delivered in the same day (7th december). However, I only received one. The missing one has this Tracking ID 1ZY8A3980328107834 I ask for my refunding because I travelled and do not need them any more. Thank you, Maggie Avila Salas
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Review
#1427376 Review #1427376 is a subjective opinion of poster.
Service
Amazon Shipping Service
Reason of review
Problem with delivery
Loss
$81
Preferred solution
Full refund

Amazon - Shipping Service Review from Baltimore, Maryland

I placed an order as an Amazon Prime member on 10/17/16 and choose the 2 day free shipping option. As of today 10/19/16 at 10:35 pm no order has been received, despite the indication on the website which still reflects delivery but 8pm 10/19/16. I contacted customer service who advised that this "may" be a glitch and that they were unable to resolve the issue or advise when I would receive my package guaranteed for delivery 10/19/16 at 8pm. I requested a supervisor, and after a hold time the representative returned to the line with a proposed resolution. I was advised that I could be credited the total cost of my item to place a new order for which shipping could be expedited. After receiving the credit and placing the order, the representative advised that there was no option to expedite the shipping despite the previous promise much like that of the original guaranteed shipping. The representative went on to advise that if this package also doesn't arrive they would then take other routes to resolution. So after waiting for my guaranteed shipment, and not receiving it I was asked to continue to wait and hopefully recieve my item. The representative advised that I could keep both items, as some sort of consolation. I again asked to speak with a supervisor. When the member of the management team came on the line he proceeded to advise that my original shipment had been lost in transit. After 40 minutes on the telephone I was given totally different information than that of the previous representative. I asked how this was possible and the supervisor stated he had more acces than that of the representative. I advised that I expected much more from a company with such a good reputation, a company whom I pay monthly to have perks such as free two day shipping. I asked for a formal complaint process, and was advised that there is no process outside of complaining against the representatives, and therefore prompting coaching. The supervisor processed a refund, and advised that even this would take 3-5 days. Though I appreciate the refund, receipt of my item would have been significantly better. This complaint is to advise other prime members, that Amazon.com's guaranteed shipping is no guarantee at all, nor can we go on the word of their customer service and supervisory agents.
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Review
#939877 Review #939877 is a subjective opinion of poster.
Service
Amazon Shipping Service
Reason of review
Poor customer service