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I am doing research on customer service ratings, inquiries and customer relations on a few of the top company's in the US. I wanted to know Amazon would want to state their side of poor customer relations rating despite stating it is the "most customer centric company on the planet".
My own personal experience as well as many poor complaints after-hours with the group in India being condescending and dismissive towards customers, particularly the "leadership team". Also a general attitude of 'shut up and take your money' towards customers. When general issues are asked to be resolved with solutions of simply e-mailing a customer with resolutions are met with "that is impossible". Since many US customers work during business hours this is their interaction a lot of the time.
The link being hard to find is a well documented way to make customers not want to return items and resolve issues as well.
The statement "the most customer centric company on earth" then at least seems misleading.
This seems to be more the customer centric is directed towards keeping customers from coming forward with issues and trying to pay insultingly little especially in this time of inflation to get customers to go away.
Almost like a bribe.
I am now going to test other companies to see if this is the same and float the idea to a YouTuber I know and collaborate on the state of customer service and globalization. I would like to get amazon's statement on the topic so its not so one sided. I have provided my name and per your Indian representatives my conversations are stored for reference on the topic.
You will find 2 hours from tonight (yesterday or 3/8 depending on when you read this) when all I wanted was a follow up e-mail on a resolution when another representative made promises for a resolution requiring me to spend my own time and money seemingly. my own personal experiences will be quite detailed so a comment form amazon would be appreciated for me and my friends video.
Would amazon like to comment?
Monetary Loss: $1000.
Preferred solution: Policy changes or money stated as lost that includes, time compensation of trauma and anguish to this writer and others involved, and work done since they make things difficult on purpose to manipulate customers to not return products..
Amazon Pros: Used to be fast shipping.
Amazon Cons: No one available to correct problems or refunds, Poor customer service, Rude customer service, Dismissive customer service, No follow on resolutions.
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