0 comments
Not resolved

Ordered 2 shock assemblies for car.Item indicated would arrive in 2 days with my Prime membership.

Related: Amazon - Extreme Example of Bad Customer Service!

After checkout, order indicated it would take 4 days and each shock was coming from a different locations so one would arrive even a day later. Contacted them and they basically said, too bad, we reserve the right to ship as available. What am I paying $100/year for if I don't get items any faster than non-Prime customers. They tell me the 2-day shipping relates to travel time, not packaging and processing time.

Told me no further communication would be accepted on this issue as they cannot change anything.You would think I cursed or yelled or something - just trying to get them to honor their commitments but I guess their customer service has just disappeared.

Review about: Amazon Customer Care.

I didn't like: Failure to honor prime shipping time.

Review #1036584 is a subjective opinion of a user.

1.0
Customer service
Delivery Service
Advertised vs Delivered
PRODUCT OR SERVICE Amazon Shipping Service
Reason of Review / Monetary Loss Poor customer service / $190
Preferred solution Let the company propose a solution
Comment Contact author
Report
Helpful? Yes 0 No 0

Had an Experience with Amazon?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion

Amazon Most Helpful Reviews

More

Amazon Reviews

More

Amazon Products and Services

All Amazon Products

You May Also Like

THIS is how Amazon trains its delivery morons -- DANGEROUS! Amazon "...Amazon left a stack of boxes (some marked "heavy") completely blocking in the main door to my house -- putting me and my entire family at risk..." Read more Amazon - Delivery Service Review from Melbourne, Victoria Amazon " There has been a fraud case of delivering BRICKS instead of Sony Alpha A58Y 20.1MP Digital SLR Camera.The delivery was delayed by 1 day with respect to the original..." Read more Over 3 weeks to get refund on amazon gift card Amazon "just utterly disappointing. 10year customer, $20,000 spent over last 4-5 years. My return was received by you on 3-20-17 in the late PM. It was all sent in ONE box..." Read more Amazon - Very late delivery and for refund i have to wait for 1 month 2 days! Amazon "Order ID: 408-8775598-4433911 So i had purchased Men's Cotton Track Pants (Pack Of 2) ORDER NO # Order Date :6 May 408-8775598-4433911 Promised refund date: 2 June Courier: INDIAN POST,..." Read more Resume Now - They Stoled money from my bank account also Resume Now "They first charged me $1.95 for 1 time use for resume builder and i told them i do not want to be a member and they charged me 2 more..." Read more Dhgate - Nice blue watch Dhgate "I like watch I bought. cheap and fast delivered. Its to easy buying on dhgate.com. goods arrived less a month and purchase was made from my cellphone. I like so..." Read more Forest River - Refused Warranty Repair for my Roof Forest River "In January of 2016 we sold our house and purchased a 5th wheel RV from Buddy Gregg. The sales experience was a good one with lots of promises such as..." Read more Adventure CJD - Basically stole $2000 from me , Deceptive Sales, Undisclosed Charges Adventure CJD "I purchased a new 2017 Dodge Charger on April 3rd 2017, and financed approximatly half with Capital One Auto Finance. After speaking to them during my welcome call they informed..." Read more