State: Illinois City: Chicago Product: Amazon Account Clear all filters (4 of 217 reviews match)
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I’ve been an avid Amazon shopper forever so I’m shocked they clearly don’t want my business. Last Fall the chip in my credit card malfunctioned and needed to be replaced. My bank promptly sent me a new card with my same account number but a different expiration date....
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Review
#1475918 Review #1475918 is a subjective opinion of poster.
Product
Amazon Account
Reason of review
Poor customer service

Amazon in Chicago, Illinois - Shipped wrong item and blamed me

I purchased a wheelchair thru Amazon and specifically ordered a certain model, I even have a picture of the item that I purchased, well when it arrived it was clearly the wrong model which I didn't order. well trying to get in touch with the seller, a company called Big Apple Supplies, forget it, I then complained to Amazon, who really did not want any part of me, I couldn't get it in their heads that I was shipped the wrong item, they told me that I could return the item but at my own cost and that there was also a restocking fee. when I didn't accept this I complain to their A-Z guarantee system, another joke, finally they said that they would credit my account the shipping charges, I sent the item back and I'm now waiting for my refund, one thing I learned is that they will not pay shipping charges even if it is their mistake, I will think about buying from Amazon in the future.
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Review
#761281 Review #761281 is a subjective opinion of poster.
Product
Amazon Account
Reason of review
Not as described/ advertised

Amazon in Chicago, Illinois - TRYING TO ACCESS MY ACCOUNT

I'VE TRIED 6 TIMES TO ACCESS MY ACCOUNT - IT KEEPS TELLING ME TO CHANGE MY PASSWORD WHICH I'VE DONE 6 TIMES AND IT STILL WILL NOT ACCEPT THE NEW PASSWORD AND LET ME ACCESS MY ACCOUNT. I'VE TRIED TO FIND HELP ON THE MENU, BUT ALAS, IT WON'T LET ME DO THAT EITHER. VERY DIFFICULT WEB PAGE! HELP PLEASE!!!! I CAN'T EVEN COMPLAIN TO SUIT AMAZON - THEY WANT MORE WORDS, WHAT TO DO - PLEASE, PLEASE, PLEASE, PLEASE, PLEASE, PLEASE, PLEASE, PLEASE, PLEASE, PLEASE, PLEASE HELP ME - I'M SO VERY FRUSTRATED AND READY TO CRY I'M SO UPSET.
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1 comment
Anonymous
#689974

Try checking the caps lock button!

Review
#421119 Review #421119 is a subjective opinion of poster.
Product
Amazon Account

Amazon Is Allowing College Students To Buy, Use, Then Return Books.

Amazon.com let a student buy a book from me, use the book for a class and then forced me to accept the return and refund the students money once the student was done with my book. Weeks after a student bought my book for her class Amazon.com is forcing me to accept the return of the book and telling me I Must Refund her money. I closed my Amazon.com Seller Account on Feb 27th 2012. Right after I closed my account this student wanted to return a book to me for refund over a month after she bought it, after she had used it for a college class, which I refused to accept. Amazon.com sent me e-mails asking me to respond, but I never receive them because my account was closd. Finally when I did get one of their emails about this return it instructed me to only repond through my Seller Account, which was closed, and I could not respond to the emails directly as no email address was provided. I could not respond in any way with my side of the story. So I called Amazon.com and spoke to Customer Service. I was hung up on several times after complaining. Finally I got a guy who told me where I could send an email with my side of the story; however, by then it was too late. Amazon.com had already made their decision, having not heard from me, in favor of refunding the buyer and charged my Visa Debit for the chargeback fraudulently for the book. Amazon.com customer service said that once my Seller Account was closed that I would not have received their emails asking for my side of the story, which is true, I did not receive Amazon.com's emails asking for my side of the story until it was too late. I would call this Fraud as I made every attempt to contact Amazon.com by calling the Seattle office over and over with no results.
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3 comments
Anonymous
#453275

Something similar happened to me. Initiate a complaint at the BBB www.bbb.org, the process is very simple.

This process forces amazon to consider and respond to your every email.

I am in the process right now and it is becoming apparent that amazon's policies are bizarre. Hopefully I will get my money back and amazon's policies change for the better.

Good luck!

Anonymous
#453270

Hi, a similar thing happened to me, contact the bbb (www.bbb.org, its really easy process) The BBB forced amazon to respond to my emails and and stay in contact and forces them to respond every time you communicate and records all the conversations. I still haven't gotten my money back yet, but it is forcing amazon to consider and respond to my arguments and hopefully they will make some changes that will make being a seller on amazon a better place, and hopefully I will get my money back.

All I can say about SdChRoNiC's comment is ...wow.

Good luck!

Anonymous
#449079

You act as tho you didn't expect it? " Amazon let a student buy from you?" I'm sure they held a gun to your head too!

Students who buy these books don't want to keep a 100.00 book that they won't ever use again!

As having used this service, it has been very nice to have another resource for texts. I also have books for sale, and will gladly help out fellow students, I'm sure your book wasn't brand new anyway

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Review
#304682 Review #304682 is a subjective opinion of poster.
Product
Amazon Account