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I purchased an Amazon Echo show 5 from Amazons used warehouse deals section. It was $17 off the regular price, so I thought wow great deal!
as a smart display is something that you don't necessarily need to buy brand new. BOY WAS I WRONG!!! I GOT THE DELIVERY, AND IT DOESN'T WORK. It powers on fine, boots up, makes sound and the touch screen works.
But it cant link an Amazon account. Why? Because after contacting customer support, I learned that my echo show 5,that I bought, DIRECTLY FROM AMAZON, was considered lost. I'm sorry, WHAT???
The person I spoke to on the phone told me that there was nothing they could do about this and that these types of items cannot be returned. So now I'm here, with a paperweight.
A smart display that works,but also doesnt because you need to link it to an Amazon account for it to actually do anything absolutely insanely useless customer service. For a company that touts how theyre earths most customer centric company,theyre pretty bad at showing it because I dont feel like Im very important to them right now.
User's recommendation: Purchase from other e-retailers. Cancelling my prime membership immediately.
Monetary Loss: $45.
Preferred solution: Let the company propose a solution.
Amazon Pros: Wide variety.
Amazon Cons: Late deliveries, Being lied to and stealing my money, Zero service, Placed my account on hold for no reason, Piss poor customer service.
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