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I wish Amazon would give some kind of customer service over the phone that would resolve issues. I phoned them when I was falsely charged (AGAIN) for a subscription to Audible I never signed up for.

They told me to call Audible, which I did a month ago, and I thought the problem was dealt with. I just got another charge for Audible and had to go through the procedure again.

Amazon needs to allow us customers, who use them all of the time, to place a simple order without being somehow tricked into signing up for Audible. This is beyond frustrating.

Product or Service Mentioned: Amazon Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $15.

Preferred solution: Let the company propose a solution.

Company wrote 0 public responses to the review from Feb 16.
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h.kitchener
#1433908

Sounds like, at some point in ordering an oral book or such, you mistakenly checked or unchecked a box asking if you wanted to sign up for Audible. This is why it is always best to double-check your order before clicking the "buy now" button.

Seems like there should be a way to unsubscribe online with Audible, however. Look more carefully on their website.

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