Monthly for 12 years I bought everything except groceries from Amazon and I am a Prime member, suddenly I went to make a review and I couldn't. As with others on this sight, they give you no reason and no chance to change the decision.
I am disabled, retired and mostly shut in. I had no contact with vendors, other reviewers and never asked for a product in exchange for a review, which are the reasons they give for disallowing you to make reviews. The fact that they refuse to tell you what you have done and that you have no recourse to change their decision tells me a lot about how they operate.
I had heard that they are mean to employees and apparently that also extends to their customers. They basically don't want my business and don't care if they lose me as a customer because they have so many.
This experience says everything I need to know about this company. There are now many other online businesses to order from including Walmart which I will be utilizing henceforth.
Product or Service Mentioned: Amazon Customer Care.
Reason of review: Accused of something but not told what with arbitrary decision with no recourse to change their unfair decision.
Preferred solution: Satisfactory explanation and apology.
Amazon Pros: Convenience.
Amazon Cons: Unfair policies.