Amazon - Horrible costomer service

I received an email from Amazon that someone had ordered a big screen tv using my account, and the tv was sent, but not delivered because Amazon realized it was fraud. I checked my bank account, and sure enough, Amazon did charge my bank.

Amazon then quickly refunded my money and closed down my account. I was told to wait three days and then phone an Amazon technician to reopen my account. After three days I phoned and I was told to wait another 24 hours, then call back and my account would be reopened. I asked as to why this happened but could not get an answer.

When I phoned the following day I was asked for all my information, and then I was asked security questions." The first question was what was the last three items I purchased on Amazon in the exact order. The thing is, I buy so many items from Amazon every week, and I could not answer off the top of my head. The second question was the month and year I signed up for my Prime membership. I had no idea.

I was then told to call back when I could remember these things. I felt so frustrated. I am a Amazon Prime member and I have spent literally thousands and thousands of dollars on products using Amazon, a good, long time customer and I was just left hanging! I phoned back the following day and talked to a second technician and was asked the same questions.

This time I could remember a couple of my last purchases, and I took a stab at the month and year I signed up for Prime, and at long last, I was able to get back into my account. I discovered a bunch of other products in my cart that I did not put in there, so I deleted them, changed my password and signed up for two step verification. I had no idea how all this happened, but I was so happy the nightmare was over, but it was not. Now, two weeks later, I received two emails from Amazon.es, both were written in Spanish, so I used a translator.

The first email sent a code number. The second email was verification that I had changed my Amazon password! I immediately tried to log into my Amazon account, and my password wouldn't work.

Of course, I changed my password again, but now what do I do? It's scary when this sort of thing happens.