Amazon Reviews in Lagrange, Georgia
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Warranty on Surround sound system from Amazon / Consumer Wholesale not honored
I bought the system thinking it had one year warranty. When the video went our after 8 months, neither Amazon, Consumer Wholesale, or Pioneer would honor the warranty. Consumer Wholesale told me that Pioneer HAD to honor the warranty. I would call Pioneer - first they said Consumer Wholesale was not an aurtorized dealer. Later they told me the unit was too old eventhough it was new in the box. I explained all this to Consumer Wholesale several times. They insisted the warranty was good and I needed to be more insistant and ask for a supervisor. I did everthing they said. I asked them to call Pioneer. They would not do it and finally hung up on me. They said it was my problem.
Reason of review
Poor customer service
Let the company propose a solution
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