Show reviews that mention
order account customer service customer service money card refund item delivery
Filter review

Warranty on Surround sound system from Amazon / Consumer Wholesale not honored

I bought the system thinking it had one year warranty. When the video went our after 8 months, neither Amazon, Consumer Wholesale, or Pioneer would honor the warranty. Consumer Wholesale told me that Pioneer HAD to honor the warranty.  I would call Pioneer - first they said Consumer Wholesale was not an aurtorized dealer.  Later they told me the unit was too old eventhough it was new in the box.  I explained all this to Consumer Wholesale several times.  They insisted the warranty was good and I needed to be more insistant and ask for a supervisor.  I did everthing they said.  I asked them to call Pioneer.  They would not do it  and finally hung up on me.    They said it was my problem.
View full review
1 comment

I have the same problem with an espresso machine. I'll never buy from Amazon again, and I'll watch for what Krups said was "third party sellers." Apparently they buy stuff on E-bay then resell it and the warranties don't hold, even though it's a new product.

I got the same song and dance.

#638252 Review #638252 is a subjective opinion of poster.
Lagrange, Georgia
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Your trust is our top priority

  • 100% user-generated content
  • Professional automated and live moderation
  • Zero tolerance for fake reviews
  • Equal Opportunity and Protection
  • Verified content

For more information about PissedConsumer and our reviews check out our FAQ page

Amazon Products and Services Reviews

Product or Service Reviews
Free Trial  2.5 14
Prime Membership  2.5 337
Delivery Service  2.5 238
Account  2.8 368
Membership  1.9 150

Related Companies

Company Reviews
Amazon UK 808
Amazon Prime Video 452
Ring Security 215
Amazon Logistics 208
Audible 205
See all related companies

Compare Companies

7434 reviews
9268 reviews
Compare Amazon vs WalMart

Latest Question

Exchage item

Dennis lingo shirt exchange this item.medium size. I want to small size item.

Amazon Questions