State: Georgia Product: Amazon Shipping Service Clear all filters (4 of 215 reviews match)
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4.6
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I call Amazon customer service, knowing that in the past when this happened, they gave me a free extra month of Prime. NO LONGER. They stopped this type of compensation. After informing me of the change, the representative I spoke with offered me a measly $5 credit...
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2 comments
FertileCarp998
#1574680

This happened to me all the time. Not the refund, but the adding on of days - almost every order before I boycotted them. Prime is a fraud imo

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Review
#1362382 Review #1362382 is a subjective opinion of poster.
Service
Amazon Shipping Service
Reason of review
Problem with delivery
Loss
$20
Preferred solution
Make Prime two days, iron-clad or have a concrete refund policy. No more forcing people to jump through hoops.

Horrible shipping issue with amazon.com

2.6
Details
I have been ordering the exact same items through their suscribe and save program for at least 4 months. Suddenly the same carrier that they use to deliver it..decides after 4 months that they cant deliver it. Amazon wont ship it via another carrier so supposedly they refunded my money. I have decided i will never order another thing from amazon again. Oh and i checked on the refund.....They applied two promotional certificates to my account worth 10.00. Only usable if i order through amazon. Which i will never do again. I will buy locally as most places will pricematch. The convenience you provide just isnt worth the hassle. it really isnt. I'd rather pay a little more and get better service locally. You have lost my business. and i still want my money back.
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Review
#681766 Review #681766 is a subjective opinion of poster.
Service
Amazon Shipping Service
Cons
  • Bad customer service
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Amazon in Atlanta, Georgia - Misrepresented product and incomplete hardware

1.0
Details
We had a really bad experience with Amazon as we ordered a patio set which did not live upto its quality. The quality was bad, it was flimsy and would get pushed by 2 feet every time you would attempt to sit on it. When we called the customer service, they were rude, did not inform us that they deal only with e-mails. We wasted hours talking to them and they would not pay for the return shipping of the item. The issues we had were the following 1) Poor quality of the product 2) Misisng harware and we had to make a few trips to the hardware store. 3) Misinformed the customer. 4) Misrepresented the product. 5) Poor customer service. Rather rude customer service. 6) They cut you when you talk to them as they need to go on the next call. They do not respect you at all. 7)We spoke with the return rep twice before we were told that they don't talk over the phone and deal with such issues on emails. I would never buy again from Amazon and would also discourage my friends and social gatherings to do do.
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Review
#673303 Review #673303 is a subjective opinion of poster.
Service
Amazon Shipping Service
Reason of review
Bad quality

Amazon in Atlanta, Georgia - DO NOT SHIP WITH LASERSHIP - TERRIBLE COMPANY!!

Terrible Customer Service, Actually NO CUSTOMER SERVICE, I WAS HUNGUP ON BY WILLIAM, who was supposed to be a Supervisor!! How RUDE! I called because per your website the package was to be delivered on Monday, Nov 3, but no package. So today I called Customer Service and spoke with Representative Maureen, who said it was the Shipper's fault because it didn't get sorted correctly. So the package went from PA to 3 places in Florida and she wasn't sure where it was (maybe on a truck to Atlanta? I asked for her Supervisor, got Loretta who told me it might arrive in Atlanta in 3 days from Orlando, Florida. (It's a 7 hour drive.) But NO WEEKEND DELIVERY! They only do weekend deliveries in Major Metro Areas - wow, didn't know Atlanta wasn't a Major Metro Area? So I asked to speak with her Supervisor, on comes William who wants to argue with me about it not being their fault and then HANGS UP ON ME. DO NOT USE THIS COMPANY FOR ANY OF YOUR SHIPPING NEEDS!!!!
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Review
#554773 Review #554773 is a subjective opinion of poster.
Service
Amazon Shipping Service