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Update by user Jan 08, 2022
Every time I call, I'm on the phone for at least 30 minutes and passed off to other people. The people transferring the call can't be bothered to inform the new person, so you get to tell your issue over and over again.I have a chain on emails 16 long, in which Amazon ends by saying: they have contacted my card holder - which is a liethey have issued a refund to my cardholder - which is a liethey apologize - which is useless as they have done nothing to fix this so far and it's been over a month now.
Original review posted by user Jan 08, 2022
I had a large order which I made at Christmas time. This order got charged to my Visa card in error.
Then it was correctly charged to my Discover card.
After weeks, I finally received an email from Amazon Dispute department, which states
"Since you have payed for this order with another card, we have asked your card issuer to close the dispute in your favor. You should have received a refund of $xxx.xx USD on your credit card. We are sorry for any inconvenience."
It has been a week since I received this email.
I have not received a credit to my Visa card and still have the charge on my Discover card - effectively being charged twice for one order.
Amazon staff routinely bounce me around to at least 3 different people, and whomever is last is always the "supervisor" who cannot help me.
If anyone knows a good lawyer, I'm ready to go there. This BS wrecked my holiday and now it's another year and I still can not get my money back.
User's recommendation: If you absolutely must shop online with Amazon, order one item at a time and return one item at a time. They will totally screw you over on the larger orders.
Monetary Loss: $586.
Preferred solution: Full refund.
Amazon Pros: Wide variety.
Amazon Cons: Shady billing, Lack of invoice with packages, Customer service was bad.
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