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On 12/3/12, I purchased 5 items from Amazon.com. According to the tracking history, they were shipped on 12/4/12. The history states that the packaged arrived at 9:50 on 12/10. The next statement says that the package was undeliverable. Reason stated: incorrect...
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ID
#369057 Review #369057 is a subjective opinion of poster.
Location
Winter Park, Florida
Loss
$50

Paid $40 for 2 day shipping, Amazon sends wrong item. Reship takes 10 days.

My mothers home was burglarized last week. Two days ago an emergency came up and she needed to go out of town for 1-2 weeks. She was understandably scared of leaving the home unattended. I told her not to worry, I would buy her a security system on Amazon and have it shipped in 2 days (which cost me an extra $40. Which is OK, I was paying for convenience.) She received it today, on time, as promised - BUT THEY HAD SHIPPED THE WRONG ITEM!! I hurried to re-order the item only to find 1) Amazon was out of stock and the 3rd party reseller was charging $30 more than I initially paid and 2) Their 2 day shipping would cost $194!! (that is not a typo. 194 dollars.) I had no choice but to get standard shipping and now the item she should have received TODAY will arrive in 10 DAYS and cost me $30 more. Their customer service is a JOKE. I was offered a $30 credit - Gee, thanks. That isn't even going to cover the gas I'll need to drive the 6 hours to her house to receive and install this thing. They just lost a long time customer.
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ID
#287201 Review #287201 is a subjective opinion of poster.
Location
Winter Park, Florida
Service
Amazon Shipping Service

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