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Resolved: Amazon review in Fort Lauderdale, Florida: Great Company That Now Has Become Awful

4.0
Details
Addendum to my 1 st letter to Mr. Raghavender- I have researched the promotional balance- of $34.75 all over Amazon. I have discovered that there is no record of this amount-and this would account for the lack of Amazon being able to apply this -my balance due to me-to any product I purchase-regardless of whatever manner you stated- state-or will state in the future. I did discover I do have a promotional balance-see attached: As you can see I am owed $26.00 in the Amazon MP3 Category- $25.00 in the Amazon Video Category- $25.00 in the Kindle Editions Category. Total = $76.00. All this when I was never able to view any prime videos in 2015- never bought any music- nor bought any kindle books. I gather-this must be a ploy- as to entice me to spend additional monies -then and only then will I ever see the $76.00 refer below in black and white- only if I spend money to buy other Prime video/music/kindle products. Kind of a coercion process- I suspect. Again- the $35.75 owed- appears nowhere- so how can it be applied- since no one knows of it's existence besides you and I- and remember I have your e-mail that validates this amount. I did not pull it out of hat. I am forwarding this all for your review- and assessment. My impression is that there is something terribly wrong here- and should be addressed. Since you are the Assistant of Mr. Bezo- you probably are the person to do so. Unless you prefer I forward all the above - in the form of a Presidential Complaint- and notify others- which I rather not do-in lieu I am sure this is a computer glitch-and an obvious over site by your Organization. I have now spent an enormous amount of time- reading all your correspondence about policy of Amazon- the products that change- and that it would automatically be applied at the appropriate time. Well Sir- since no one knows of this besides you and I- I can't see it ever being applied to anything-and the fact that $76.00 is owed me in the Prime area- you may want to reconsider your 1 month extension of Prime services-not that I really need it-since if I buy something it shall always be over $35.00 and the shipping shall always be free. I suggest you review your position on this matter- and come up with something equitable-otherwise-I shall contact the FCC- and other Government Agencies-and consult an Attorney about this matter-and the manner your firm does business. Govern yourself accordingly
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Review
#764894 Review #764894 is a subjective opinion of poster.
Product
Amazon Account
Pros
  • Customer service
Cons
  • Horrible customer service
  • Corporate office executives do not speak to their customers
  • Promises- failure to execute
Reason of review
Poor customer service
Preferred solution
Full refund

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