State: Florida Clear all filters (91 of 2333 reviews match)
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Amazon in Cape Coral, Florida - Can not log into account

1.0
Details
Answer - To Bad. Trouble shooter hung up on me. He sad to call back and try again. Can not log into my account. i need to tell him expiration date and last 4 digits of that credit card Number. I have no idea and that card was closed several years ago. Amazon People refused to connect ve to a manager. The SOB slammed phone down in my ear!!!!! Have been trying to use this account for 6 months with no luck. Purchased $300 product from another vender.
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#1698185 Review #1698185 is a subjective opinion of poster.

Amazon in Bradenton, Florida - Wont help with a return!

1.5
Details
I gave him my number on the order and my address, he wouldnt help me because it came from another email address, because I used paypal account too buy the item, but he was rude and couldnt help , hung up on me in the end, they should put the sub contractor info on the info in the box if they are not dealing with paypal, well thank God for palpay, they will stop it asap! I will use walmart if I can or anyone else, because they are rude and I here they treat there employees like dogs anyways, amazon can go away as fast as they come!
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Review
#1675146 Review #1675146 is a subjective opinion of poster.
Service
Amazon Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Amazon in Hollywood, Florida - Driver continues to make mistakes

4.7
Details
I have my items shipped with Amazon many many times over this past yr but my items have gone to the wrong address several times. Amazon customer service is very nice about it and will replace the item if I can find it in one of my searches up and down the street but that doesn't excuse the carelessness of the driver. I have my house numbers posted in two different places on the front of my home.
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#1671812 Review #1671812 is a subjective opinion of poster.
Service
Amazon Vehicle Driver
Reason of review
Problem with delivery

Amazon in Tampa, Florida - Compasny supports fraud

I always order dog food from Amazon - 12 cans each time!! So this time I found the dog food flavor my dog really likes. Today I received the order - it was only 2 cans!! Looked at the order again and saw that the seller charged $13.75 for a 13.2 oz can - not for 12 cans as I thought! My mistake was to not closely read the description - never ever had a problem with any dog food order before!!! Called AMAZON and they were no help claiming that the seller can set the price. So it is clear that AMAZON supports fraudsters! I want to return the item but have to wait till the seller approves the return!!
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Review
#1590083 Review #1590083 is a subjective opinion of poster.
Product
Pedigree Dog Food
Reason of review
Pricing issue
Loss
$28
Preferred solution
Full refund
1.0
Details
June 21, 2019 We purchased the TV Wall Mount Bracket Full Motion- Fits 16”, 24” Wood Studs Articulating Swivel TV Mount for 50-90 Inch LED, LCD, OLED, Flat Screen, Plasma TVs - Weight up to 132lbs - VESA 600x400mm PERLESMITH from amazon.com and selected the Expert wall...
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Review
#1584640 Review #1584640 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$250
Preferred solution
Refund me the $250 difference and only charge me what I was told I was going to pay up front
Update: Amazon executive office reply: Amazon Your AccountAmazon.com Message From Executive Customer Relations Hello Michael, I'm James Lewis with Amazon.com's Executive Customer Relations. Jeff Bezos received your email, and I'm responding on his behalf. Thank you for...
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#1584179 Review #1584179 is a subjective opinion of poster.
Reason of review
Poor customer service

Amazon in Orlando, Florida - Delivery Dates NEVER gauranteed

2.9
Details
Very disappointed that Amazon has not figured out how to handle their logistics better for businesses. Whats the point in paying for PRIME account and expecting a delivery date and packages NEVER arriving on date needed when we have informed Logistics that our business is not open after 5pm. Then we keep getting a delivery has been attempted but the driver does not make our delivery their first priority the next day to deliver!!! Its as if they could care less on continuing to keep customer service. (Just wait till this keeps happening to other businesses...it will hurt AMAZON eventually). Amazon really needs to work doin a better job on their failure to deliver and make it a priority to deliver the next morning. ***
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#1531287 Review #1531287 is a subjective opinion of poster.
Service
Amazon Prime Membership
Reason of review
Poor customer service
This is the second time in 2 weeks that i am waiting on a package and it never comes, then they post that the package was attempted to deliver which is a lie because ive been sitting on my porch cor the last 4 hours , this time ive offered to come pick my package up...
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2 comments
BrainyPufferFish479
#1671438

Same here bud.. This is the new norm for Amazon!

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#1508645 Review #1508645 is a subjective opinion of poster.
Service
Amazon Shipping Service
This was on Amazon about a moisturizer for shipping costs only of $4.97. There was nothing else on it that stated it would be a recurring monthly cost and $89.37. I received it for several months just thinking they were charging $4.97 until I looked at my bank...
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2 comments
Anonymous
#1664920

I had the exact same experience. Mine came through an e mail that looked like an offer from Costco.

Same charge for $89.37 that was promised to be $4.97 in shipping only. I called the 1 800 number on the packaging and canceled. The company offered to continue to send me this horrible product at 50% off, I declined, so then they offered to send it at 75% off.

I declined again. Too late for the 3 months of charges to my credit card.

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Review
#1491704 Review #1491704 is a subjective opinion of poster.
Reason of review
Complete deception
Loss
$270
Preferred solution
Full refund

Contact Amazon Customer Service

Mailing Address:
Amazon.com, Inc.
P.O. Box 81226
Seattle, Washington 98108-1226
United States
Phone:
(866) 216-1072
All Amazon Contacts

Amazon Products and Services Reviews

Compare Amazon to

Walmart
Walmart
8249 reviews
2.2
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3.0
Details
Tried placing order with one click to send to address other than mine, resulting in duplicate order placed. Intended order sent no problem to Michigan. Unintended order sent to my home in Florida -- 2 large cartons. Contacted 3rd party seller (Costzon) within 3 hours...
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Review
#1441562 Review #1441562 is a subjective opinion of poster.
Service
Amazon Shipping Service
Cons
  • Unhelpful customer service
  • Customer service not understanding the problem
  • Shipping and delivery
Reason of review
Poor customer service
Loss
$100
Preferred solution
Coston/Amazon needs to have delivered goods picked up and returned
Tags
  • Customers Service