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Im a amazon prime member an i cant log in my account i just bought me a new phone please help

Product or Service Mentioned: Amazon Account.

Preferred solution: I cant log in my account.

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Perservere...keep calling Amazon. It sounds like your acct may have been hacked.

If you have a credit card on your card custom service NOW and check if you note any unauthorized charges. I was hacked end of April. Hacker also canceled my prime membership. Hope this info helps you.

P.S. If your acct was hacked, also call your bank and follow up with calling credit review

Experian and ask for a free credit check due to recent hacking of accts. Being proactive takes back some of your power.