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SO I STARTEWD THURDAY JANUARY 23RD ORDERING A MATTRESS FOR MYSELF AS I HAVE BACK ISSUES IM PRESCRIBED TO SLEEP WITH MEMORY FOAM MATTRESS AS IT HELPS MY BACK , SO I ORDRRED AND PAID FOR PRIMSE WHICH ALLOWS ONE DAY DELIVERY MOST ORDERS,

I ORDERED FOR FRIDAY JAN 24TH DELIVERY ONE DAY DELIVERY AND THEN GOT ODFF

UPON CHECKING FRIDAY JAN 24TH MORNING 10 AM PACKAGE STILL HASNT SHIPPED FINALLY IT WENT TO UPS AT 3 PM , NEVER CAME FRIDAY AND THEY CHANGED AND CHEAPED OUT MY SHIPPING TO UPS REGULAR STANDARD CHEAP GROUND

THEY LIED SATURDAY THE 25TH AND THE 26TH SUNDAY CLAIMING IT WAS "OUT FOR DELIVERY" MAKING ME WASTE 2 DAYS WAITING AT MY DOOR FOR A PACKAGE TO BE TOLD BY UPS THEM SELVES IT WAS NEVER OUT AND ONLY LOADED TO VEHICLE

COME MONDAY THE 27TH I FINALLY GET MY PACKAGE FOR 10 INCH MEMORY FOAM KING MATRESS, UPON OPENING THE *** THING WAS RIPPED ABOUT 40 INCHES AND STAINED ALL OVER, BOX DAMP CLEARLY THROWN AND KICKED AROUND BY UPS, AND WAS NOT HANDLED WITH CARE AT ALL!

CALLED AND AFTER FIGHTING WITH 10 REPS WHO CLAIM I CANT GET A REFUND IMMIDIATELY TO ORDER NEW BRAND , CAUSE I CANT GO WITHOUT A MATTRESS, I FINALLY GOT SOMEONE WHO MADE THE ACCEPTION AND REFUNDED TO MY GIFT BALANCE FOR 232.30 OR SO IN CHANGE,

SO TUESDAY EARLY MORNING THE 28TH I GO TO MAKE A NEW PURCHASE TOTALING 225 WHAT DO U THINK HAPPENS , *** LOCK MY ACCOUNT FOR SO CALLED"SUSPECT ACTIVITY" FINALLY GET IT UNLOCKED AND THEY CANCELLED MY ORDER, NO ORDERS THAT I PLACED PRIOR ARE SDSHOWING , HOWEVER THE ORDER WITH MY REFUND ISSUED AS GIFT SHOWS UP

BUT AMAZON STOLE MY BALANCE AND RETRACTED WHERE THEY ADDED GIFT CREDIT FOR 232 ALMOST AS IF THEY NEVER DID IT THANK GOD I SCREENSHOT EVERYTHING FOR PROOF THEY ARE COMITTING FRAUD NOW AND THEFT

I CONTACTED TO TELL THEM AND THEY REFUSED TO ADD IT BACK TO MY ACCOUNT AND TELLS ME THAT INVESTIGATIONS TEAM WILL BE IN CONTACT, NOW 24 HOURS GO BY I STILL HAVE NOT HEARD AND MY GIFT BAL IS 0

DO NOT LET THEM PUT IN GIFT IF U NEED REFUND DEMAND IT BACK TO UR CARD, PREVENT THESE THEIFS AND OUTSOUCED *** INDIANS FREOM SCAMMING YOU WITH JEFF BEZOS DISGUSTING PATHETIC SCAM OF A JOKE OF A COMPANY!!!

NOW I WONT GET BACVK THE 2 DAYS I LOST 1400 IN INCOME AND THEY PROMISED TO COMP ME 50$ PROMO U THINK THAT HAPPENED! NO! DO NOT USE AMAZON! GET OFF LAXZY DUFF AND GO INTO THE STORE TO BUY UR STUFF! DONT TRUST THESE SCAMMERS!

Product or Service Mentioned: Amazon Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $500.

Preferred solution: Full refund.

Amazon Cons: Tries to avoid refunds, Do not care to fix the problems, Lacks people with knowledge and an education that works there, Outsources to countrys that barely speak english, Claims that account specialists are not avail via phone call.

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