I ordered t-shirts for a family gift exchange. When I ordered the shirts, it stated they would get here by 12/24/18.
As I consistently checked status of the order, one t-shirt status was changed to arrive on 01/02/19. I accepted it because the other t-shirt still reflected it would get here on 12/24/18. This morning I checked status and it reflected it was going to arrive on 12/26/18. When I contacted Amazon thru their chat service, by the time I ended the conversation, I had spoken to 4-5 different representatives and had to explain my story every time.
I ended up cancelling the order. Now I have to show up to the family gathering with no gift for them. Amazon did not care nor offered anything in return.
So disappointed since every one brags about their excellent customer service. My experience with them was anything but excellent today.
Product or Service Mentioned: Amazon Shipping Service.
Reason of review: Order processing issue.
Store Location: San Diego, California