We were expecting 2 deliveries on the same day, 1 by Amazon and 1 by an individual that we needed to pay £24 to. My husband assumed the Amazon driver was infact the person requiring the £24 which was wrong but he gave the driver the £24.

He pocketed the money and left. The driver put the money in his pocket and left.

He didn't query why he was being given this money in any way at all. I tried to contact Amazon customer service which is a horrendous procedure, I still don't know how I managed it, I spoke to someone who said they were taking it seriously, I requested the return of the £24 and I was told I would hear back from them by 4pm that day - we are 4 days down the line and I have heard nothing!!!

User's recommendation: Make sure you know who you are paying.

Location: Southminster, England

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