I bought a Zojirushi bread machine and the loaves came out lopsided (previous reviews were all glowing). I went on vacation and then made 3 more loaves.
The raisins did not mix and I detected burning. After 9 loaves and 2 months, I decided to return the defective machine. Cathy Z. sent me the mailing label and I returned the item.
She did not tell me that I would have a restocking fee. After receiving the item, I was told that I had $47.71 deducted because I sent it back after 30 days. I was not told that this would occur - the sneaky things that customer service forgets to mention. I now know why Amazon is such a rich company and is traded on the stock exchange.
They charge exorbitant re-stocking fees - usually 10% is charged, and they treat customers like dirt. I immediately cancelled my account and told them that I would never buy on Amazon again.
I really did want a bread maker - but next one won't be from Amazon. A totally dishonest, immoral and scrupulous company.
Product or Service Mentioned: Amazon Account.
Monetary Loss: $48.
Location: Prescott, Arizona