Amazon has advertised that it is the best place to by merchandise at the best price and that the Vendors that sell their merchandise on the Amazon website are upstanding merchants, making you feel that you will have no issues with anything you buy on Amazons website from the contractors that sell their items on the Amazon website. Well here is what happened, I was looking to purchase a new laptop computer.
After searching the Amazon website, I discovered this Dell Inspiron 15 5000 Touchscreen Flagship Laptop. It told me the size of the drives, the operating system, and it also stated that I would get a 1-year warranty. So, I purchased this Dell Laptop for $909.00 because after reviewing everything that was included in the posting on the Amazon website for this laptop was pretty good deal. Now it wasn’t the best deal, but I figured with Amazon policing its vendors that sell their items on the Amazon website provide me with some reassurances that I would have gotten if I bought the laptop Directly from Dell.
As it turned out after receiving the laptop and only using it for 9 months the laptop takes for ever to start up, then with a week or two I started getting these popups on the laptop stating “Power Manager Lite, your battery no longer operates and needs to be replaced”. So I logged on to Amazon to notify there or the reseller on the website who sold the laptop, that I was having issues with the laptop and I needed them to honor the 1 year warranty and either fix the laptop, or give me another laptop for the failing to work properly laptop that Trivalley Electronics sold to me off the Amazon website or refund my money so I could get a properly working laptop. So, when I went through the Amazon procedure to contact Trivalley Electronics, and contacted Trivalley Electronics by the Amazon e-mail provided to contact Trivalley Electronics. The response I got from Trivalley Electronics was to contact the manufacture Dell, so after hunting all over the dell web page to find out how to contact Dell about my laptop taking forever to start up, and getting these popups on the laptop stating “Power Manager Lite, your battery no longer operates and needs to be replaced”.
Dell stated that the laptop was out of warranty, back in March 2018. I informed Dell that I purchased this laptop on November 18, 2017. Dell then came up with a really good reply, Dell said that they had shipped this laptop to Trivalley Electronics in March of 2017. So, this scam to milk more money out of its customers who buy Dell products from third party resellers, don’t get a full year warranty on their laptop.
I only got a 4-month warranty, and now because of the failing laptop, and battery, I stand the chance to have to spend a couple hundred dollars to get my laptop operational. After speaking with Dell, they told me to ship it back to them in their Return Material Authorization (RMA), which is going to cost me $39.00, plus what ever else might need to be replaced, plus pay for the time of the technician to fix it. That is absolutely absurd. Just to give anyone who wants to know is I working in the Acquisition Department of a Scientific Federal Agency, and had purchased several hundred million dollars’ worth of not only Dell IT Systems, but several top IT Manufacturers IT Equipment.
I know Acquisition Law very well, and I will start filing claims very shortly if this does not get resolved very quickly. Because once I return this laptop to Dell I will be without a laptop for 12 to 15 days which is unacceptable.
I will be speaking with my Dell contacts from my job because when any of that equipment malfunctions, they send a replacement right away, giving my scientific staff to transfer the information that is stored on that IT equipment, then returning the malfunctioning component. I will be filing complaints with the FTC, and Consumer affairs, into this shady practice by Trivalley Electronics and dell.
Reason of review: Warranty issue, Bad quality, Return, Exchange or Cancellation Policy, and just ignorant customer service.
Monetary Loss: $909.
Preferred solution: Fix or replace or refund.
Amazon Cons: Getting the order correct, Customer service.