I ordered cascade dishwashing pods. They arrived damaged from water or freezing.

This activated the pods. Many had disolved and leaked into all the rest of the pods. This was a huge mess. I returned the damaged product and requested it to be replaced.

Amazon, only talks through chats. I explained what happened and their computer response continued to be is there anything else that we can do? I heard from the supplier of the pods, they wrote and told me that they cant issue a refund until I remove the negative review.

I never asked for a refund, I asked for a replacement of product.

As of today, nothing has been resolved. Its the blind leading the blind over at Amazon and this particular vendor.

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