Contact Information

Amazon Phone Numbers

Toll-Free Number:

  • (866) 216-1072

Canadian Customer Service:

  • (877) 586-3230

Customer Service:

  • (866) 216-1072
  • (888) 280-3321
  • (866) 486-2360
  • (866) 395-2090
  • (866) 216-1075
  • (866) 634-8379
  • (888) 247-4080

Kindle Support:

  • (866) 321-8851
  • (800) 346-5538
  • (866) 634-8380
  • (866) 634-8381
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Currently you can call only US numbers.

Corporate Office Address:, Inc.
P.O. Box 81226
Seattle, Washington 98108-1226
United States

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Summary of Amazon Customer Service Calls

05:20 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Amazon to Ask about:

Account Question:

  • “Can't sign into my Amazon account”
  • “For account”
  • “Can not log into account”

Activation/ Cancellation Question:

  • “My order is cancel but paid amount is not returned yet”
  • “To cancel an order”
  • “Cancellation Process”

Refund Question:

  • “For refund money”
  • “Kindle refund not yet granted”

Payments and Charges Question:

  • “Unauthorized”
  • “Unauthorised payment”

Shipping and Delivery Question:

  • “Not delivered my order”
  • “Did not reseve an order that said it was deliverd”

Return/ Replace Question:

  • “Regarding returned my order”
  • “I have returned the item i bought on amazon and it is 8th day and yet i have not received refund!!”

Cards Question:

  • “Gift card”
  • “Because it said i won a gift card and now its telling me to download a game i do that and nothing ever works” , Review # 1317878

Request for Information Question:

  • “I was trying to. Talking to someone about a layaway on line in also other question please”

Other Question:

  • “Erroneous xharge”
  • “Fire stick help”
  • “Fire tv stick not working”

Amazon Rating Stats

2.2 out of 5 stars
based on 1038 reviews
See all 2176 reviews

Rating trend


Amazon Privacy Policy knows that The User care how information about The User of Website is used and shared, and Amazon appreciate The Client's trust that The Company will do so carefully and sensibly. This notice describes Amazon's' privacy policy. By visiting, The User of Website are accepting the practices described in this Privacy Notice. The information Website learn from customers helps The Company personalize and continually improve The Customer's Amazon experience. Here are the types of information Amazon gather. Information about Company's customers is an important part of Amazon's' business, and The Company are not in the business of selling it to others. Amazon share customer information only as described below and with subsidiaries, Inc. controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice. Third-Party Service Providers: Website employ other companies and individuals to perform functions on Company's behalf.
Top Amazon Products

Account, Gift Card, Website

Amazon Pros and Cons

Pros: Product selection, Ordering online, Most of their products, Ease of purchasing, Ease of checkout

Cons: Poor customer service, Customer service, No manager follow up, Poor delivery service from amazon, Apathy

Related Companies

Audible, IMDb, Zappos, Woot, Ring Security

Summary, Inc. is an American publicly held company. The company specializes in electronic commerce. Amazon is headquartered in Seattle, Washington. was launched as an on-line bookstore by Jeff Bezos in 1995. Later on the web site expanded into the other products lines of videotapes, DVD, music CDs, computer software, apparel, electronics, jewelry, sporting goods, toys, baby products, furniture, and so much more.
Amazon was one of the very first companies to sell merchandise on the Internet. In 1997 the company completed its initial public offering.

Amazon managed to survive the bubble burst in the end of 1990s and get profitable again.

Amazon reviews and complaints

Amazon is ranked 40 out of 461 in Auctions and Marketplaces category

Area Served

USA, UK, Worldwide, Europe, Canada

Payment Methods


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Number of Calls

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