Contact Information

You can contact the customer service of Amazon calling Amazon's phone numbers.

Toll-Free Number:

  • (866) 216-1075 Amazon Payments, Inc.

Customer Service:

  • (877) 375-9365 Amazon Alexa (In the US)
  • (206) 922-0197 Amazon Alexa (Outside the US)
  • (833) 674-7268 Amazon Business American Express Card (American Express)
  • (866) 216-1075 Amazon Payments, Inc.
  • (888) 247-4080 Amazon Rewards Visa Signature Card (Chase Bank)
  • (800) 346-5538 Amazon.com Business Rewards Visa Card (Chase Bank)
  • (866) 634-8380 Amazon.com Corporate Revolving Credit (Synchrony Bank)
  • (866) 634-8379 Amazon.com Store Card (Synchrony Bank)
  • (206) 922-0880 International
  • (866) 634-8381 Pay-In-Full Credit Line (Synchrony Bank)
  • (888) 280-4331 USA and Canada
  • (800) 372-8066
  • +44 800 279 7234 UK

Legal:

  • (206) 266-4064
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Currently you can call only US numbers.

Amazon Website:

Amazon Online Chat:

Amazon Emails:

  • Business Customer Service Amazon Payments, Marketplace Web Service Support
  • Business Customer Service Sellers Support
  • Customer Service Amazon Alexa Support
  • Customer Service Amazon Echo Support
  • Customer Service Amazon Flex Support
  • Customer Service Amazon Kindle Support
  • Customer Service Amazon Payments, Report a Merchant
  • Customer Service General Info
  • Legal Copyright Infringement Inquiries
  • Media Advertising Inquiries
  • Report Fraud Report Suspicious E-mails, Phone Calls, or Webpages
  • Technical Support Amazon for Developers

Corporate Office Address:

Amazon.com, Inc.
P.O. Box 81226
Seattle, Washington 98108-1226
United States

Other Info:

Transaction Disputes

Amazon Payments, Inc.

P.O. Box 81226

Seattle, WA 98108-1226

Amazon Digital UK Ltd

1 Principal Place

Worship Street

London

EC2A 2FA

Help in Social Networks:

Amazon Rating and Reviews

Rating details

2.2
more details
Customer service
Website
Delivery Service
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

Summary of Amazon Customer Service Calls

29.1K TOTAL
CALLS
1% SUCCESSFUL
CONNECTIONS
03:35 AVG CALL
DURATION
11% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Amazon to Ask about:

Payments and Charges Question:

  • “Billing issue”
  • “Bad charges”
  • “Billing question”

Account Question:

  • “I want to close my account”
  • “Account frozen”
  • “Account information”

Shipping and Delivery Question:

  • “Delay in shipping”
  • “Delivery address is wrong”
  • “Package not delivered”

Refund Question:

  • “Refund”
  • “I need to get my refund”
  • “To know about refund my money”

Request for Information Question:

  • “Need to talk abbout missing items”
  • “Questions about my account”
  • “Find out where my order is.”

Activation/ Cancellation Question:

  • “Cancel amazon prime”
  • “I want to cancel amazon prime”
  • “De activated amazon prime membership”

Return/ Replace Question:

  • “Return”
  • “Want to exchange my order”
  • “For return money”

Product/ Service Question:

  • “My fire stick is not working”
  • “Not able to connect amazon remote”
  • “Amazon fire stick not working”

Cards Question:

  • “Gift card”
  • “Keep taking money off my card”
  • “Not processing credit card”

Staff Question:

  • “About your service” , Review # 2094930
  • “Service is not working”
  • “Installation service for our TV”

Employment Question:

  • “My orders was rejected,but amount was debitef”
  • “Having problems with job application”
  • “About job application” , Review # 2086337

Website/ Application Question:

  • “Product recieved does not match the details mentioned on site”
  • “Amezon.ke.nam.farji.vebsite.pe.payment.ker.diya”
  • “Z 5 application not downloading”

Other Question:

  • “Need to speak to someone”
  • “Prime video”
  • “Prime membership” , Review # 2096215

About

Amazon Return Policy
To read more: https://www.amazon.com/gp/css/returns/homepage.html/ref=footer_hy_f_4
Amazon Privacy Policy
Amazon.com knows that The User care how information about The User of Website is used and shared, and Amazon appreciate The Client's trust that The Company will do so carefully and sensibly. This notice describes Amazon's' privacy policy. By visiting Amazon.com, The User of Website are accepting the practices described in this Privacy Notice. The information Website learn from customers helps The Company personalize and continually improve The Customer's Amazon experience. Here are the types of information Amazon gather. Information about Company's customers is an important part of Amazon's' business, and The Company are not in the business of selling it to others. Amazon share customer information only as described below and with subsidiaries Amazon.com, Inc. controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice. Third-Party Service Providers: Website employ other companies and individuals to perform functions on Company's behalf.
To read more: https://www.amazon.com/gp/help/customer/display.html/ref=footer_privacy
Top Amazon Services

Shipping Service, Customer Care, Prime Membership

Top Amazon Products

Account, Gift Card, Website

Amazon Pros and Cons

Pros: I really love amazon and this time i was truly disappointed, I have used amazon many many times, Product selection, Convenience, No help from customer service

Cons: Customer service, Unhelpful customer service, No manager follow up, Coustomer service, Poor delivery service from amazon

Related Companies

Amazon UK, Amazon Prime Video, Ring Security, Audible, Amazon Logistics

Summary

Amazon.com, Inc. is an American publicly held company. The company specializes in electronic commerce. Amazon is headquartered in Seattle, Washington. Amazon.com was launched as an on-line bookstore by Jeff Bezos in 1995. Later on the web site expanded into the other products lines of videotapes, DVD, music CDs, computer software, apparel, electronics, jewelry, sporting goods, toys, baby products, furniture, and so much more.
Amazon was one of the very first companies to sell merchandise on the Internet. In 1997 the company completed its initial public offering.

Amazon managed to survive the dot.com bubble burst in the end of 1990s and get profitable again.

Amazon reviews and complaints

Amazon is ranked 41 out of 313 in Auctions and Marketplaces category

Area Served

USA, UK, Worldwide, Europe, Canada, Other, Asia

Payment Methods

VISAMasterCardDiscoverAmerican ExpressPayPal

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