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Contact Amazon Customer Service

Amazon Phone Numbers and Emails

Toll-Free Number:

  • (888) 280-4331
    USA and Canada
Call customer service
Send Message

Customer Service:

  • (877) 375-9365
    Amazon Alexa (In the US)
  • (206) 922-0197
    Amazon Alexa (Outside the US)
  • (833) 674-7268
    Amazon Business American Express Card (American Express)
  • (866) 216-1075
    Amazon Payments, Inc.
  • (888) 247-4080
    Amazon Rewards Visa Signature Card (Chase Bank)
  • (800) 346-5538
    Amazon.com Business Rewards Visa Card (Chase Bank)
  • (866) 634-8380
    Amazon.com Corporate Revolving Credit (Synchrony Bank)
  • (866) 634-8379
    Amazon.com Store Card (Synchrony Bank)
  • (206) 922-0880
    International
  • (866) 634-8381
    Pay-In-Full Credit Line (Synchrony Bank)
  • (800) 372-8066
  • (866) 216-1072
  • (800) 388-5512
  • +44 800 279 7234
    UK

Investors/ Franchasing:

  • (800) 522-6645
    Transfer Agent

Legal:

  • (206) 266-4064
    Copyright Infringement Inquiries

Amazon Emails:

Customer Service
Amazon Flex Support, Amazon Seller App Support, Amazon Shopping App Support, Seattle Spheres
Investors/ Franchising
Legal
Copyright Infringement Inquiries
Media
Amazon Web Services PR, PR Inquiries
Report Fraud
Report Suspicious E-mails, Phone Calls, or Webpages
mws-admin@amazon.com
Amazon Payments, Marketplace Web Service Support
echo-support@amazon.com
Amazon Alexa App Support
amazon-payments-seller-performance@amazon.com
Amazon Payments, Report a Merchant
lwa-support@amazon.com
Amazon for Developers
Is this your business?

How to Contact Amazon Customer Service?

author avatar
PissedConsumer Reporter

The Amazon customer service phone numbers vary on the inquiry, location, or team you wish to contact:

- U.S. Customers: 888-280-4331
- International Customers: +1-206-922-0880
- Legal Issues: 206-266-4064
- Payment Problems: 866-216-1075

Amazon’s customer support is available 24/7, so consumers can receive assistance at any time of the day or night.

Though the company aims to respond to all customer service inquiries as quickly as possible, the response time can vary depending on the nature and complexity of the issue.

Yes, 1-888-280-4331 is the official Amazon customer support number for U.S. customers. The customer service representatives at this phone line are ready to deal with order-related queries, account issues, return procedures, and any other concerns you might have. Support is available 24/7.

Yes, 866-216-1072 is another Amazon customer support phone number. It can be used for order-related inquiries, returns, and account issues. You can contact customer care agents at this number for general information or assistance with your matter, or explore additional options in the Amazon Help Center.

Yes, 1-800-388-5512 is one more Amazon customer care number. Customers from the U.S. and Canada can use this number for account-related inquiries. You can call this helpline if you're unable to access your account due to issues with two-step verification or need to reset your password. The professional customer support representatives will also assist with updating your information and account recovery.

To contact Amazon's customer service through the live chat feature, follow these steps:

1. Log in to your Amazon account.
2. Click on the "Help" button at the top of the page.
3. Select "Contact Us."
4. Choose the "Chat" option and follow the prompts.

You can explain your issue or inquiry to the customer service representative during the chat session, and the support agent will provide the required information or offer a solution to your problem. Amazon's live chat is available 24/7, making it a convenient option for customers who need assistance outside regular business hours.

The Amazon customer care phone number might vary depending on the location. There are several phone numbers that U.S. customers can use to reach the company’s representatives, including 1-888-280-4331. However, it isn't strictly an Amazon phone number customer service '1-800' line. To find the most current and region-specific contact details, visit the official 'Help' section on the company’s website.

There are a few steps to follow whenever you need to contact Amazon's support team via email:

1. Log in to your Amazon account.
2. Click on the "Help" button at the top of the page.
3. Select the "Contact Us" option.
4. Find the "Send an Email" link.
5. Fill out the online form with your inquiry or issue details.

Note that if your request is urgent, it may be faster to use phone or chat support options, as the response times for email inquiries can be longer.

Amazon provides 24/7 customer service via phone, chat, and email. The e-commerce platform is available to help customers at any time, regardless of the time zone or the hour. Consumers can easily reach a customer care agent 24 hours a day and seven days a week. The support team is ready to handle your complaints, address concerns, and offer solutions around the clock to ensure seamless shopping experiences.

To reach out to a live Amazon customer service representative, follow the simple steps:

1. Log into your Amazon account.
2. Navigate to the "Help" section.
3. Select the "Need More Help?" option.
4. Click the "Contact Us" button.
5. Specify your concern and choose the preferred communication channel.
6. Opt for the "Phone" or "Call Me" options if you need direct communication.

You might consider some tips for preparing before contacting Amazon customer support:

1. Before the call you should make sure you have your account information ready. This includes your name, email address, phone number, and other account details.

2. You should also prepare your order details. If you're contacting customer service about a specific order, be sure to have the order number, tracking number, and other relevant info.

3. Describe your issue or question clearly. To achieve that, take a few minutes to think about your request and articulate it as clearly as possible before you contact Amazon's customer support.

4. Gather any relevant documentation or screenshots. If you have any documentation or screenshots, such as a shipping confirmation or a product defect, be sure to have those on hand.

5. Be prepared to provide additional information or follow-up. Depending on the nature of your issue, Amazon’s team may require additional information from you or may need to follow up with you later. Be prepared to give any necessary details and be responsive to any requests for follow-up.

Keep in mind that by following these tips and being prepared before contacting Amazon’s customer service, you can help ensure a smoother and more efficient interaction with the company’s support team.

It is possible for customers to contact Amazon via different social media platforms, including Facebook, X (former Twitter), and Instagram.
To reach an Amazon representative via social media, you can send a direct message or post a public comment to the company’s social media accounts. The social media team will then work to respond to the message or inquiry as quickly as possible.

To decide which social media platform is best for contacting Amazon’s customer support, you should keep in mind that response times and availability may vary across different platforms. As X is a popular platform for customer service inquiries, allowing real-time communication and public conversation, it may be a convenient option to resolve your issue. However, you may also get a timely response by messaging Amazon on Facebook or Instagram.

Though the response times may not be as fast as other contact options like phone or chat, contacting the customer service team via social media can be convenient for consumers who prefer to communicate through these channels.

Amazon Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Amazon Customer Service is rated at 2.7 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.

    Source Distribution
    99% phone 1% email
  • The best phone number to call Amazon is 8882804331. 84% of consumers used this number to address their issues and concerns. Meanwhile, 88% of users reported contacting a real person successfully by dialing the phone number 8662161075.

  • The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.

  • Be prepared for the call as Amazon may ask you for the following information to identify you as a customer: first and last name, email or phone number.

View full overview ›
PissedConsumer Club

Contact Information

Amazon Website:

Amazon Help Center:

Corporate Office Address:

Amazon.com, Inc.
P.O. Box 81226 2021 7th Avenue
Seattle, Washington 98108-1226
United States

Other Info (opening hours):

Transaction Disputes:

Amazon Payments, Inc.

P.O. Box 81226

Seattle, WA 98108-1226


Other Locations:

Amazon Digital UK Ltd

1 Principal Place

Worship Street

London

EC2A 2FA


Seattle Spheres

2111 7th Avenue

Seattle, WA 98121

More contact details

Amazon Customer Service Reviews

2.7 / 5
Average
Avleen Sko
Hire a human for customer Service
stars-rating stars-rating stars-rating stars-rating stars-rating
3.0

You cant get through to a Human. This is so fustrating. All i needed was to straiten out a mistake on a return.

Vonetta Nmm
Situation

Ordered wrong size item they got me thru all needed materials to send item back with refund as well individual was very polite and professional

Deirdra Iut
Amazon customer service was no help to us.
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

Ive spent over 2 hours on the phone trying to resolve the issue and it still isnt resolved yet. My time in valuable! Missing work to take care of this and on top of this they finally figured out the problem is a hacker who now has our debit card # and was purchasing gift card from various sites!

Chany Tgs
The rep was very pleasant and too there time to find a resolution to my issue.

I have had a very long and happy relationship with Amazon and hope it will continue as such. This is really the first major issue that I have had and they were quick to resolve it.

How Good is Amazon's Customer Service?

Lauris Mwu
Lauris Mwu
Feels Disappointed | Apr 17, 2025

It sucked, said that it was sending me a text message to connect me to a live chat and it never happened. I’m watching to see if the second charge comes off my card, if not, I will try again. If that doesn’t work, I will try to have my bank try to get the money back.

Read full quote
Bretton Eeu
Bretton Eeu
Feels Disappointed | Apr 17, 2025

Very dissatisfied. I have always shocked with Amazon, but every time I try to reach someone in customer service it’s exactly the same. Cannot reach anyone.

Read full quote
Adelina Ycp
Adelina Ycp
Feels Disappointed | Apr 17, 2025

I rather not say

Read full quote
Michele L Cyv
Michele L Cyv
Feels Disappointed | Apr 17, 2025

Not a very good experience at all:
1. Was on hold for over an hour and than got hung up on.
2. Never got the items that was promised by the agent I spoke to on 11 March 25.
3. Looks like I may have to find me another venue for shopping.
4. I worked customer service for many years and would feel bad about treating people as if they are sub human.

Read full quote
Judy B Ogd
Judy B Ogd
Feels Disappointed | Apr 17, 2025

The return policy sucks with Amazon

Read full quote
Sahaj Wsx
Sahaj Wsx
Feels Disappointed | Apr 17, 2025

Just wanted a simple question answered to no avail.

Read full quote

Summary of Amazon Customer Service Calls

1.8M TOTAL
CALLS
05:35 AVG CALL
DURATION
16% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Amazon?

Shipping and Delivery Question:

  • “Wrong address on order”
  • “Wrong address”
  • “I received the wrong item”

Payments and Charges Question:

  • “Payment”
  • “Dispute charge”
  • “I had had fraud committed on my card a week or so ago and they closed the account sent me a new card but I still have the items that the seller shipped I need to know what to do with them.”

Account Question:

  • “Prime membership”
  • “You guys keep taking money out of my account. When I don't want prime, so I need to talk to our customer service.”
  • “You guy place my account on hold all of sudden”

Request for Information Question:

  • “Check onl order”
  • “Check on order”
  • “Help with product”

Return/ Replace Question:

  • “Incorrect mailing address”
  • “Entered incorrect street address”
  • “An order that was returned and was supposed to be shipped”

Product/ Service Question:

  • “Glass jar of lotion broken upon receipt”
  • “Not working prime video”
  • “I buy an Amazon gift card from cvs it is not working”

Refund Question:

  • “Refund”
  • “Wrong refund amount”
  • “Refund issue”

Activation/ Cancellation Question:

  • “Cancel my order”
  • “Hablo por una orden que cancelé y no me reembolsado mi dinero para atrás”
  • “Cancel my amazon prime”

Cards Question:

  • “Why is my card keeps being charged for no reason”
  • “Lost card”
  • “Gift card”

Staff Question:

  • “Upgrade service”
  • “I’m trying to reach the one medical customer service and when I press the appropriate number nothing happens and I’ve called many times”
  • “Bad custom er service”

Website/ Application Question:

  • “Received my IPad with no installation info”
  • “Unable to order online with my phone number or email”
  • “My app is not working”

Employment Question:

  • “Tax forms w2”
  • “Driving jobs”
  • “W-2”

Other Question:

  • “I was wrong with you $91”
  • “Amazon tv problem”
  • “Extremely mad customer”

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