Contact Amazon Customer Service
Amazon Phone Numbers and Emails
Toll-Free Number:
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(888) 280-4331USA and Canada
Customer Service:
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(877) 375-9365Amazon Alexa (In the US)
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(206) 922-0197Amazon Alexa (Outside the US)
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(833) 674-7268Amazon Business American Express Card (American Express)
Amazon Emails:
Amazon Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Amazon Customer Service is rated at 2.7 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.
The best phone number to call Amazon is 8882804331. 84% of consumers used this number to address their issues and concerns. Meanwhile, 88% of users reported contacting a real person successfully by dialing the phone number 8662161075.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Amazon may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Amazon Customer Service is rated at 2.7 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.
The best phone number to call Amazon is 8882804331. 84% of consumers used this number to address their issues and concerns. Meanwhile, 88% of users reported contacting a real person successfully by dialing the phone number 8662161075.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Amazon may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Amazon mainly because of account, payments and charges.
16% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Amazon is amazon-payments-seller-performance@amazon.com. 25% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Amazon Website:
Amazon Help Center:
Corporate Office Address:
Other Info (opening hours):
Transaction Disputes:
Amazon Payments, Inc.
P.O. Box 81226
Seattle, WA 98108-1226
Other Locations:
Amazon Digital UK Ltd
1 Principal Place
Worship Street
London
EC2A 2FA
Seattle Spheres
2111 7th Avenue
Seattle, WA 98121
How Good is Amazon's Customer Service?
Summary of Amazon Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Amazon?
Shipping and Delivery Question:
- “Wrong address on order”
- “Wrong address”
- “I received the wrong item”
Payments and Charges Question:
- “Payment”
- “Dispute charge”
- “I had had fraud committed on my card a week or so ago and they closed the account sent me a new card but I still have the items that the seller shipped I need to know what to do with them.”
Account Question:
- “Prime membership”
- “You guys keep taking money out of my account. When I don't want prime, so I need to talk to our customer service.”
- “You guy place my account on hold all of sudden”
Request for Information Question:
- “Check onl order”
- “Check on order”
- “Help with product”
Return/ Replace Question:
- “Incorrect mailing address”
- “Entered incorrect street address”
- “An order that was returned and was supposed to be shipped”
Product/ Service Question:
- “Glass jar of lotion broken upon receipt”
- “Not working prime video”
- “I buy an Amazon gift card from cvs it is not working”
Refund Question:
- “Refund”
- “Wrong refund amount”
- “Refund issue”
Activation/ Cancellation Question:
- “Cancel my order”
- “Hablo por una orden que cancelé y no me reembolsado mi dinero para atrás”
- “Cancel my amazon prime”
Cards Question:
- “Why is my card keeps being charged for no reason”
- “Lost card”
- “Gift card”
Staff Question:
- “Upgrade service”
- “I’m trying to reach the one medical customer service and when I press the appropriate number nothing happens and I’ve called many times”
- “Bad custom er service”
Website/ Application Question:
- “Received my IPad with no installation info”
- “Unable to order online with my phone number or email”
- “My app is not working”
Employment Question:
- “Tax forms w2”
- “Driving jobs”
- “W-2”
Other Question:
- “I was wrong with you $91”
- “Amazon tv problem”
- “Extremely mad customer”
Compare Amazon Customer Service To
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