Contact Amazon Customer Service
Amazon Phone Numbers and Emails
Toll-Free Number:
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(888) 280-4331USA and Canada
Customer Service:
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(877) 375-9365Amazon Alexa (In the US)
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(206) 922-0197Amazon Alexa (Outside the US)
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(833) 674-7268Amazon Business American Express Card (American Express)
Amazon Emails:
Amazon Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Amazon Customer Service is rated at 2.7 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.
The best phone number to call Amazon is 8882804331. 84% of consumers used this number to address their issues and concerns. Meanwhile, 88% of users reported contacting a real person successfully by dialing the phone number 8662161075.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as Amazon may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Amazon Customer Service is rated at 2.7 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.
The best phone number to call Amazon is 8882804331. 84% of consumers used this number to address their issues and concerns. Meanwhile, 88% of users reported contacting a real person successfully by dialing the phone number 8662161075.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as Amazon may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Amazon mainly because of account, payments and charges.
29% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Amazon is amazon-payments-seller-performance@amazon.com. 27% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Amazon Website:
Amazon Help Center:
Corporate Office Address:
Other Info (opening hours):
Transaction Disputes:
Amazon Payments, Inc.
P.O. Box 81226
Seattle, WA 98108-1226
Other Locations:
Amazon Digital UK Ltd
1 Principal Place
Worship Street
London
EC2A 2FA
Seattle Spheres
2111 7th Avenue
Seattle, WA 98121
How Good is Amazon's Customer Service?
Summary of Amazon Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Amazon?
Shipping and Delivery Question:
- “Lost package”
- “My hard case is not taken by delivery person”
- “Trying to find package”
Payments and Charges Question:
- “Can't rent movie all payment info is good”
- “Charges unknown”
- “I see a charge on my credit card that I don't recognize.”
Account Question:
- “Unable to login and need to speak our an agent”
- “Can't sign in”
- “Prime account”
Request for Information Question:
- “Check my account”
- “Question about a vendor”
- “I need help”
Return/ Replace Question:
- “Return of one thing”
- “Return”
- “Need to change size of order”
Product/ Service Question:
- “My product is not taken by delivery person”
- “Necesito mi reembolso de dos espejos que metieron por error y me los cobraron de mi tarjeta necesito mi dinero de retorno”
- “Product I just received has damaged parts”
Refund Question:
- “Refund of item”
- “Refund amount not yet received 3 month passed”
- “Refund”
Activation/ Cancellation Question:
- “Cancelled a order”
- “Cancel a cancellation”
- “I like to cancel amazon prime.”
Cards Question:
- “Gift card damaged”
- “Gift card”
- “Trying to locate a 100 dollar Amazon gift card”
Staff Question:
- “Customer service”
- “I would like to order prime Amazon service”
- “Costumer service”
Website/ Application Question:
- “Application”
- “Appletv app isnt working”
- “Installation of treadmill”
Employment Question:
- “W2”
- “Employment”
- “W2 forms and receiving my money from 401k plan”
Other Question:
- “Indian”
- “Orders i made”
- “Froud”
Compare Amazon Customer Service To
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