Contact Information

Amazon Phone Numbers

Toll-Free Number:

  • (866) 216-1075 Amazon Payments, Inc.

Customer Service:

  • (833) 674-7268 Amazon Business American Express Card (American Express)
  • (866) 216-1075 Amazon Payments, Inc.
  • (888) 247-4080 Amazon Rewards Visa Signature Card (Chase Bank)
  • (800) 346-5538 Amazon.com Business Rewards Visa Card (Chase Bank)
  • (866) 634-8380 Amazon.com Corporate Revolving Credit (Synchrony Bank)
  • (866) 634-8379 Amazon.com Store Card (Synchrony Bank)
  • (206) 922-0880 International
  • (866) 634-8381 Pay-In-Full Credit Line (Synchrony Bank)
  • (800) 279-7234 UK
  • (888) 280-4331 USA and Canada
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Corporate Office Address:

Amazon.com, Inc.
P.O. Box 81226
Seattle, Washington 98108-1226
United States

Other Info:

Transaction Disputes

Amazon Payments, Inc.

P.O. Box 81226

Seattle, WA 98108-1226

Help in Social Networks:

Summary of Amazon Customer Service Calls

1142 TOTAL
CALLS
8% SUCCESSFUL
CONNECTIONS
05:17 AVG CALL
DURATION
23% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Amazon to Ask about:

Payments and Charges Question:

  • “Charged for prime”
  • “Charges”
  • “Unauthorized purchase”

Account Question:

  • “To resolve my customer account issues”
  • “Email saying my Amazon Account is frozen”
  • “My account”

Refund Question:

  • “For refund money”
  • “For refund”
  • “Refund issue”

Return/ Replace Question:

  • “Replacement issue”
  • “Movie purchase / return”
  • “I need a return label” , Review # 1770233

Shipping and Delivery Question:

  • “Wrong delivery”
  • “Regarding wrong order”
  • “Bad delivery”

Request for Information Question:

  • “I have a question about my bill”
  • “Trying to find out what I'm being billed for?”
  • “My money was cut buy order is not confirmed”

Activation/ Cancellation Question:

  • “Need to cancel prime membership”
  • “Cancelltion”
  • “To cancel account”

Cards Question:

  • “They take some money in my credit card”
  • “Y'all took a paymwnt off my debt card and telling me my payment was declined when I have proof from my bank”
  • “Gift card”

Product/ Service Question:

  • “I did not order Amazon prime”
  • “I couldn't able to connect to amazon prime” , Review # 1766009
  • “Subscription”

Staff Question:

  • “Complaint and customer service”
  • “Customer service”
  • “My husband is paying for this service and I can't get it on my tv”

Employment Question:

  • “Direct debit taken”
  • “About job orientation” , Review # 1716866
  • “About previous employment”

Other Question:

  • “My orders”
  • “Problem with my kindle”
  • “My oder missing”

Amazon Rating Stats

2.2 out of 5 stars
based on 1280 reviews
See all 2514 reviews

Rating trend

About

Amazon Return Policy
To read more: https://www.amazon.com/gp/css/returns/homepage.html/ref=footer_hy_f_4
Amazon Privacy Policy
Amazon.com knows that The User care how information about The User of Website is used and shared, and Amazon appreciate The Client's trust that The Company will do so carefully and sensibly. This notice describes Amazon's' privacy policy. By visiting Amazon.com, The User of Website are accepting the practices described in this Privacy Notice. The information Website learn from customers helps The Company personalize and continually improve The Customer's Amazon experience. Here are the types of information Amazon gather. Information about Company's customers is an important part of Amazon's' business, and The Company are not in the business of selling it to others. Amazon share customer information only as described below and with subsidiaries Amazon.com, Inc. controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice. Third-Party Service Providers: Website employ other companies and individuals to perform functions on Company's behalf.
To read more: https://www.amazon.com/gp/help/customer/display.html/ref=footer_privacy
Top Amazon Services

Shipping Service, Customer Care, Prime Membership

Top Amazon Products

Account, Gift Card, Website

Amazon Pros and Cons

Pros: Product selection, Ease of checkout, Quick delivery, Ordering online, Most of their products

Cons: Customer service, Customer service, No manager follow up, Lack of response from a manager, Poor delivery service from amazon

Summary

Amazon.com, Inc. is an American publicly held company. The company specializes in electronic commerce. Amazon is headquartered in Seattle, Washington. Amazon.com was launched as an on-line bookstore by Jeff Bezos in 1995. Later on the web site expanded into the other products lines of videotapes, DVD, music CDs, computer software, apparel, electronics, jewelry, sporting goods, toys, baby products, furniture, and so much more.
Amazon was one of the very first companies to sell merchandise on the Internet. In 1997 the company completed its initial public offering.

Amazon managed to survive the dot.com bubble burst in the end of 1990s and get profitable again.

Amazon is ranked 34 out of 433 in Auctions and Marketplaces category

Area Served

USA, UK, Worldwide, Europe, Canada

Payment Methods

VISAMasterCardDiscover

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Amazon Stats

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Number of Calls

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