Amazon Phone Numbers and Emails

Toll-Free Number:

  • (888) 280-4331
    USA and Canada
Send Message

Customer Service:

  • (877) 375-9365
    Amazon Alexa (In the US)
  • (206) 922-0197
    Amazon Alexa (Outside the US)
  • (833) 674-7268
    Amazon Business American Express Card (American Express)
  • (866) 216-1075
    Amazon Payments, Inc.
  • (888) 247-4080
    Amazon Rewards Visa Signature Card (Chase Bank)
  • (800) 346-5538 Business Rewards Visa Card (Chase Bank)
  • (866) 634-8380 Corporate Revolving Credit (Synchrony Bank)
  • (866) 634-8379 Store Card (Synchrony Bank)
  • (206) 922-0880
  • (866) 634-8381
    Pay-In-Full Credit Line (Synchrony Bank)
  • (800) 372-8066
  • +44 800 279 7234

Investors/ Franchasing:

  • (800) 522-6645
    Transfer Agent


  • (206) 266-4064
    Copyright Infringement Inquiries

Amazon Emails:

Customer Service
Amazon Alexa Support, Amazon Flex Support, Amazon Kindle Support, General Support
Investors/ Franchising
Copyright Infringement Inquiries
Advertising Inquiries, Amazon Web Services PR, PR Inquiries
Report Fraud
Report Suspicious E-mails, Phone Calls, or Webpages
Amazon Payments, Marketplace Web Service Support
Amazon Echo Support
Amazon Payments, Report a Merchant
Amazon for Developers
Claim Your Business
More phone numbers and emails Less phone numbers and emails

How to Contact Amazon?

author avatar
Winnie Murugi
PissedConsumer Reporter

How to contact Amazon's customer service by phone?

The Amazon 24/7 customer service numbers are (888) 280-4331 for US customers and +1 (206) 922-0880 for international customers. For legal issues, you should dial: (206) 266 - 4064. When having problems with payments, it’s best to use this phone number: (866) 216 -1075.

Amazon's response time for customer service can vary depending on the nature and complexity of the issue, but the company aims to respond to all inquiries as quickly as possible. Amazon's customer support is available 24/7, so consumers can receive assistance at any time of the day or night.

How to contact Amazon customer service by email?

To contact Amazon's customer service by email, you can use this email address:

To contact Amazon's support team by email, you can log in to your Amazon account, click on the "Help" button at the top of the page, and then select the "Contact Us" option. From there, you can choose the option to send an email to Amazon's customer service team and then fill out the online form with your inquiry or issue.

Unfortunately, response times for email inquiries can be longer. For that reason, the company recommends using phone or chat support options for more urgent requests.

How Do I Contact Amazon Customer Support by Chat?

To contact Amazon's customer service through the live chat feature, you can log in to your Amazon account, click on the "Help" button at the top of the page, and then select the "Contact Us" option. From there, you can choose the option to chat with Amazon's support team and then follow the prompts to start the chat.
During the chat session, you can explain your issue or inquiry to the customer service representative, who will provide a solution or answer to the best of their ability. Amazon's live chat is available 24/7, making it a convenient option for customers who need assistance outside regular business hours.
Overall, Amazon's live chat feature is a quick and convenient way for consumers to get in touch with the company's customer service team and can be especially useful for those who prefer not to call or email.

Tips for preparing before contacting Amazon customer service

Here are some tips for preparing before contacting Amazon's customer service:
1. Have your account information ready. This includes your name, email address, phone number, and other account details.
2. Know your order details. If you're contacting Amazon's customer service about a specific order, be sure to have the order number, tracking number, and other relevant details.
3. Describe your issue or question clearly. Before you contact Amazon's customer support, take a few minutes to think about your request and articulate it as clearly as possible.
4. Gather any relevant documentation or screenshots. If you have any documentation or screenshots, such as a shipping confirmation or a product defect, be sure to have those on hand.
5. Be prepared to provide additional information or follow-up. Depending on the nature of your issue, Amazon's team may require additional information from you or may need to follow up with you later. Be prepared to give any necessary information and be responsive to any requests for follow-up.

By following these tips and being prepared before contacting Amazon's customer service, you can help ensure a smoother and more efficient interaction with the company's support team.

How to Contact Amazon via social media?

Customers can contact Amazon via different social media platforms, including Facebook, Twitter, and Instagram.
To contact a company via social media, you can send a direct message or post a public comment to the company's social media accounts. Amazon's social media team will then work to respond to the message or inquiry as quickly as possible.
When it comes to which social media platform is best for contacting Amazon's customer support, it's worth noting that response times and availability may vary across different platforms. In general, Twitter is a popular platform for customer service inquiries, as it allows real-time communication and public conversation. However, you may also get a timely response by messaging Amazon on Facebook or Instagram.
Overall, contacting Amazon's customer service via social media can be convenient for consumers who prefer to communicate through these channels. Please note that response times may not be as fast as other contact options like phone or chat.

Contact Information

Amazon Website:

Amazon Help Center:

Corporate Office Address:, Inc.
P.O. Box 81226 2021 7th Avenue
Seattle, Washington 98108-1226
United States

Other Info (opening hours):

Transaction Disputes:

Amazon Payments, Inc.

P.O. Box 81226

Seattle, WA 98108-1226

Other Location:

Amazon Digital UK Ltd

1 Principal Place

Worship Street



Amazon Customer Service Reviews

2.6 / 5
Account access

I spoke to 6 different people about the same issue and it hasnt been resolved. Amazon has very poor customer service, they do not allow you to speak to the...

Read full review
Rochelle Ytw
Cant find package

I have a package from a 3rd party app that's says it was delivered by Amazon Logistics. I got a refund for the item, but the package- when and when it was...

Read full review

How Good is Amazon's Customer Service?

Marlea Rqe
Marlea Rqe
Feels Satisfied | Jun 06, 2023

Very satisfied

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Nahom Nhl
Nahom Nhl
Feels Satisfied | Jun 06, 2023

thank you

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Andreana Pet
Andreana Pet
Feels Satisfied | Jun 06, 2023

Perks was awesome. Very intelligent and patient. Wonderful experience.

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Gayla T Mir
Gayla T Mir
Feels Disappointed | Jun 06, 2023

They did not solve my problem. Up until now I was 100% pleased with Amazon. For this reason I would not recommend ordering some things!

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Tilda Zcl
Tilda Zcl
Feels Disappointed | Jun 06, 2023

It stinks

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Zair Iqb
Zair Iqb
Feels Satisfied | Jun 06, 2023

Customer service was great. My issue was taken care of immediately. Very professional and helpful!!

Read full quote

Summary of Amazon Customer Service Calls

07:41 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Amazon?

Shipping and Delivery Question:

  • “Didn't received a package”
  • “Order never arrived”
  • “Never received order , showed you delivered to someone else's house in your picture, where's my order please thank you”

Payments and Charges Question:

  • “Charges I didn't make are being charged to my debit card”
  • “Charges”
  • “My bank was charged 14.99 never ordered it”

Account Question:

  • “They took money From my account”
  • “Log in problemd”
  • “Why hasn't my account been restored?”

Return/ Replace Question:

  • “Return label”
  • “Return”
  • “Return issue”

Request for Information Question:

  • “About my orders that I placed”
  • “To question a charge”
  • “Need help paying with American Express gift card”

Refund Question:

  • “My refund issue”
  • “Refund”
  • “Refund for order”

Activation/ Cancellation Question:

  • “My vitamins was cancelled awhile ago. I would like to get a refund. I can send the other back when I receive it. Thanks Charles”
  • “I need to cancel an accidental order”
  • “ order”

Product/ Service Question:

  • “Contents in package missing & damaged”
  • “For the past 2 weeks my TV doesn't connect with Amazon”
  • “Blink camera not working”

Cards Question:

  • “Gift card information”
  • “Changed credit cards”
  • “Gift card”

Staff Question:

  • “Customer service”
  • “Can get movie, I pay for service monthly!!!!”
  • “Speck to customer service person”

Employment Question:

  • “Employment”
  • “For jobs”
  • “Job application”

Website/ Application Question:

  • “Me mandaron un paquete y pucieton no le pacieron el número del apartamento a la dirección y no pudieron entregarlo necesito que llamen a FedEx para que lo arreglen y no me visiten el paquete”
  • “Order online”
  • “Want to order some pieces, your websites down”

Other Question:

  • “Complaint!!!! AGAIN!!!”
  • “Locked”
  • “About some Items”


Related Companies

Amazon Canada, Amazon UK, Amazon Prime Video, Amazon Logistics, Twitch


Amazon is a multinational technology and e-commerce company founded by Jeff Bezos in 1994. Initially, Amazon started as an online bookstore, but it soon diversified into other categories such as electronics, clothing, home goods, and more. Today, Amazon is the largest online retailer in the world, offering a wide range of products and services to customers around the globe.

Amazon's niche is its ability to provide a vast selection of products and services, fast shipping options, and competitive pricing. The company has also expanded its offerings to include services such as Amazon Web Services (AWS), a cloud computing platform, and Amazon Prime, a subscription-based service that offers free shipping, streaming movies and TV shows, and other benefits.

Some of Amazon's top products include the Amazon Echo, a voice-activated speaker and virtual assistant that can perform a variety of tasks, and the Kindle e-reader, which allows users to download and read books and other materials. Amazon's online marketplace also offers a wide range of products from third-party sellers, including clothing, home goods, and electronics. Additionally, Amazon's Prime Video streaming service contains a growing library of original content, as well as movies and TV shows from other studios.

Amazon reviews and complaints

Amazon is ranked 25 out of 521 in Auctions and Marketplaces category

Area Served

USA, UK, Worldwide, Europe, Canada, Other, Asia

Payment Methods

VISAMasterCardDiscoverAmerican ExpressPayPal

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