Contact Amazon Customer Service
Amazon Phone Numbers and Emails
Toll-Free Number:
-
(866) 216-1075
Amazon Payments, Inc.
Customer Service:
-
(877) 375-9365
Amazon Alexa (In the US)
-
(206) 922-0197
Amazon Alexa (Outside the US)
-
(833) 674-7268
Amazon Business American Express Card (American Express)
Amazon Emails:
Amazon Contact Information
Amazon Website:
Amazon Online Chat:
Corporate Office Address:
Other Info (opening hours):
Transaction Disputes
Amazon Payments, Inc.
P.O. Box 81226
Seattle, WA 98108-1226
Amazon Digital UK Ltd
1 Principal Place
Worship Street
London
EC2A 2FA
How to Contact Amazon?
What is Amazon Customer Service Phone Number?
If you need to contact the Amazon customer service by phone, you may use one of the numbers that the company provides. The Amazon phone numbers vary depending on the location.
The first option that you can use to contact Amazon is a toll-free number: (866) 216 -1075. For legal issues, you should dial: (206) 266 – 4064. When having problems with payments, it’s best to use this Amazon phone number: (866) 216 -1075.
If you can’t reach the company representatives, you may also find out the accurate Amazon phone number to call on their help center page. Scroll down on the page and click on “Contact Us”. Make sure to select a category under which your issue falls. Then, scroll down to the “talk to someone” segment and click on “phone”.
Before you contact Amazon customer support, ensure to have all the information about your account at hand including your full name, address, credit card information, and details about your last purchase. The Amazon customer service representative will send a verification code to your phone at the start of the call that requires confirmation.
After you dial the phone number, the company’s voicemail system will provide you with the following step-by-step instructions:
Hi, welcome to Amazon customer service. Please be aware that when calling Amazon.com customer service, your call may be recorded for training purposes.
To continue we need to confirm your account than by asking you a few questions. If it is okay, we will send you a text message with the link to follow. Charges may apply. Press 1 to send you a text message.
So, tell me, why are you calling today?
Describe your issue in a few words. You can say things like: problem with payment, kindle account.
Just a moment an associate will join you shortly.
Press 1 for Kindle questions, and you will be connected to the next available agent.
Note that answers to common questions can be found in the help pages of the website.
You can also email Amazon by following the contact us links on the website.
Press 2 to change an order or update your accounts setting. The wait time is usually less than a minute.
You can find video demonstrations for registering new kindle connections to Wi-Fi, setting payment methods and item delivery.
To help us assist you as quickly as possible, please have your order number ready.
Contact Amazon Customer Service Via Social Networks
The Amazon customer service representatives can be reached through the various social media pages including @Amazonhelp on Twitter or direct messaging on them on the Amazon Facebook and Instagram pages.
The Amazon customer service chats on Twitter reveal that the company provides quick responses. So, if you don’t know how to call Amazon customer service, you can either tweet or direct message the support representatives. Make sure to provide personal information only in the direct message to the Amazon Help Twitter page to avoid scams.
You can also send a direct message to Amazon support via Facebook. However, it’s not clear is Amazon customer care promptly answers Facebook queries.
Summary of Amazon Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Amazon Customer Service?
Payments and Charges Question:
- “Don't understand my bill.”
- “Charge two times”
- “Being billed for item not received”
Shipping and Delivery Question:
- “Missing item”
- “Did not receive package they say they left”
- “Package not received”
Account Question:
- “Can not get in my account or my email”
- “I can Lou in my account I changed my phone number”
- “Locked out of account”
Return/ Replace Question:
- “Return”
- “Return label”
- “Return product”
Request for Information Question:
- “Suspicious phone call about account”
- “Prime membership question”
- “Check on return”
Refund Question:
- “Chat was lost Regarding refund for 2 YI cameras that stopped working”
- “Refund”
- “Refund money”
Activation/ Cancellation Question:
- “Cancellation trial menemership”
- “I cancelled membership and was charged automatically”
- “Cancel.order”
Product/ Service Question:
- “Missing items and broken item”
- “Incorrect order”
- “Defective product”
Cards Question:
- “Card issue”
- “I don't owe yall nothing so put my money back on my card”
- “Amazon card”
Staff Question:
- “I don't want any service than offer me. Special i don't want Amazon prime or picture. I don't pay for anything”
- “Want to stop my Services with you guys”
- “Customer service”
Employment Question:
- “Requiring information about the job”
- “Job”
- “Apply for job”
Website/ Application Question:
- “Application”
- “For my application job”
- “I'm calling about ma application wonder why nobody get in touch with me ye”
Other Question:
- “Need a Chainsaw chain for homdox 5800 20in”
- “To see if my order placed”
- “Primevideo”
About
Shipping Service, Customer Care, Prime Membership
Account, Gift Card, Website
Pros: I really love amazon and this time i was truly disappointed, Convenience, I have used amazon many many times, No help from customer service, Product selection
Cons: Customer service, No manager follow up, Unhelpful customer service, No help from customer service, No customer service
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Amazon.com, Inc. is an American publicly held company. The company specializes in electronic commerce. Amazon is headquartered in Seattle, Washington. Amazon.com was launched as an on-line bookstore by Jeff Bezos in 1995. Later on the web site expanded into the other products lines of videotapes, DVD, music CDs, computer software, apparel, electronics, jewelry, sporting goods, toys, baby products, furniture, and so much more.
Amazon was one of the very first companies to sell merchandise on the Internet. In 1997 the company completed its initial public offering.
Amazon managed to survive the dot.com bubble burst in the end of 1990s and get profitable again.
Amazon is ranked 49 out of 396 in Auctions and Marketplaces category
USA, UK, Worldwide, Europe, Canada, Other, Asia
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