Amazon Phone Numbers and Emails

Toll-Free Number:

  • (888) 280-4331
    USA and Canada
Send Message

Customer Service:

  • (877) 375-9365
    Amazon Alexa (In the US)
  • (206) 922-0197
    Amazon Alexa (Outside the US)
  • (833) 674-7268
    Amazon Business American Express Card (American Express)
  • (866) 216-1075
    Amazon Payments, Inc.
  • (888) 247-4080
    Amazon Rewards Visa Signature Card (Chase Bank)
  • (800) 346-5538 Business Rewards Visa Card (Chase Bank)
  • (866) 634-8380 Corporate Revolving Credit (Synchrony Bank)
  • (866) 634-8379 Store Card (Synchrony Bank)
  • (206) 922-0880
  • (866) 634-8381
    Pay-In-Full Credit Line (Synchrony Bank)
  • (800) 372-8066
  • +44 800 279 7234

Investors/ Franchasing:

  • (800) 522-6645
    Transfer Agent


  • (206) 266-4064
    Copyright Infringement Inquiries

Amazon Emails:

Customer Service
Amazon Alexa Support, Amazon Flex Support, Amazon Kindle Support, General Support
Investors/ Franchising
Copyright Infringement Inquiries
Advertising Inquiries, Amazon Web Services PR, PR Inquiries
Report Fraud
Report Suspicious E-mails, Phone Calls, or Webpages
Amazon Payments, Marketplace Web Service Support
Amazon Echo Support
Amazon Payments, Report a Merchant
Amazon for Developers
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact Amazon?

author avatar
Winnie Murugi
PissedConsumer Reporter

How to contact Amazon's customer service by phone?

The Amazon 24/7 customer service numbers are (888) 280-4331 for US customers and +1 (206) 922-0880 for international customers. For legal issues, you should dial: (206) 266 - 4064. When having problems with payments, it’s best to use this phone number: (866) 216 -1075.

Amazon's response time for customer service can vary depending on the nature and complexity of the issue, but the company aims to respond to all inquiries as quickly as possible. Amazon's customer support is available 24/7, so consumers can receive assistance at any time of the day or night.

How to contact Amazon customer service by email?

To contact Amazon's customer service by email, you can use this email address:

To contact Amazon's support team by email, you can log in to your Amazon account, click on the "Help" button at the top of the page, and then select the "Contact Us" option. From there, you can choose the option to send an email to Amazon's customer service team and then fill out the online form with your inquiry or issue.

Unfortunately, response times for email inquiries can be longer. For that reason, the company recommends using phone or chat support options for more urgent requests.

How Do I Contact Amazon Customer Support by Chat?

To contact Amazon's customer service through the live chat feature, you can log in to your Amazon account, click on the "Help" button at the top of the page, and then select the "Contact Us" option. From there, you can choose the option to chat with Amazon's support team and then follow the prompts to start the chat.
During the chat session, you can explain your issue or inquiry to the customer service representative, who will provide a solution or answer to the best of their ability. Amazon's live chat is available 24/7, making it a convenient option for customers who need assistance outside regular business hours.
Overall, Amazon's live chat feature is a quick and convenient way for consumers to get in touch with the company's customer service team and can be especially useful for those who prefer not to call or email.

Tips for preparing before contacting Amazon customer service

Here are some tips for preparing before contacting Amazon's customer service:
1. Have your account information ready. This includes your name, email address, phone number, and other account details.
2. Know your order details. If you're contacting Amazon's customer service about a specific order, be sure to have the order number, tracking number, and other relevant details.
3. Describe your issue or question clearly. Before you contact Amazon's customer support, take a few minutes to think about your request and articulate it as clearly as possible.
4. Gather any relevant documentation or screenshots. If you have any documentation or screenshots, such as a shipping confirmation or a product defect, be sure to have those on hand.
5. Be prepared to provide additional information or follow-up. Depending on the nature of your issue, Amazon's team may require additional information from you or may need to follow up with you later. Be prepared to give any necessary information and be responsive to any requests for follow-up.

By following these tips and being prepared before contacting Amazon's customer service, you can help ensure a smoother and more efficient interaction with the company's support team.

How to Contact Amazon via social media?

Customers can contact Amazon via different social media platforms, including Facebook, Twitter, and Instagram.
To contact a company via social media, you can send a direct message or post a public comment to the company's social media accounts. Amazon's social media team will then work to respond to the message or inquiry as quickly as possible.
When it comes to which social media platform is best for contacting Amazon's customer support, it's worth noting that response times and availability may vary across different platforms. In general, Twitter is a popular platform for customer service inquiries, as it allows real-time communication and public conversation. However, you may also get a timely response by messaging Amazon on Facebook or Instagram.
Overall, contacting Amazon's customer service via social media can be convenient for consumers who prefer to communicate through these channels. Please note that response times may not be as fast as other contact options like phone or chat.

Contact Information

Amazon Website:

Amazon Help Center:

Corporate Office Address:, Inc.
P.O. Box 81226 2021 7th Avenue
Seattle, Washington 98108-1226
United States

Other Info (opening hours):

Transaction Disputes:

Amazon Payments, Inc.

P.O. Box 81226

Seattle, WA 98108-1226

Other Location:

Amazon Digital UK Ltd

1 Principal Place

Worship Street



Amazon Customer Service Reviews

2.6 / 5
Nayelli Fzy

They charge shipping fees without checking the customer, please check your purchases and only click when is free User's recommendation: Check your shipping...

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Ambyr Tcc
Card issues

The event was not associated with Amazon, it was the possibility that my card had been compromised, possibly for fraud. I had to have my card disabled, and...

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How Good is Amazon's Customer Service?

Terina Yij
Terina Yij
Feels Disappointed | Sep 21, 2023

Very bad experience none of my questions where answer and resolve

Read full quote
Robert L Ntn
Robert L Ntn
Feels Disappointed | Sep 21, 2023

It too long to reach a rep. They send you a code and you have to verify it. I don't work for Amazon just get me to a rep. Thanks.

Read full quote
Lotoya P
Lotoya P
Feels Disappointed | Sep 21, 2023

Good product.but can get to speak to anyone

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Chesnie Tvy
Chesnie Tvy
Feels Satisfied | Sep 21, 2023

Was not a pissed off customer

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Bryse Tbw
Bryse Tbw
Feels Satisfied | Sep 21, 2023

Good service

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Zarriah Cfd
Zarriah Cfd
Feels Disappointed | Sep 20, 2023

Not happy with the driver

Read full quote

Summary of Amazon Customer Service Calls

07:36 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From


Related Companies

Amazon Canada, Amazon UK, Amazon Prime Video, Amazon India, Amazon Logistics


Amazon is a multinational technology and e-commerce company founded by Jeff Bezos in 1994. Initially, Amazon started as an online bookstore, but it soon diversified into other categories such as electronics, clothing, home goods, and more. Today, Amazon is the largest online retailer in the world, offering a wide range of products and services to customers around the globe.

Amazon's niche is its ability to provide a vast selection of products and services, fast shipping options, and competitive pricing. The company has also expanded its offerings to include services such as Amazon Web Services (AWS), a cloud computing platform, and Amazon Prime, a subscription-based service that offers free shipping, streaming movies and TV shows, and other benefits.

Some of Amazon's top products include the Amazon Echo, a voice-activated speaker and virtual assistant that can perform a variety of tasks, and the Kindle e-reader, which allows users to download and read books and other materials. Amazon's online marketplace also offers a wide range of products from third-party sellers, including clothing, home goods, and electronics. Additionally, Amazon's Prime Video streaming service contains a growing library of original content, as well as movies and TV shows from other studios.

Amazon reviews and complaints

Amazon is ranked 26 out of 568 in Auctions and Marketplaces category

Area Served

USA, UK, Worldwide, Europe, Canada, Other, Asia

Payment Methods

VISAMasterCardDiscoverAmerican ExpressPayPal

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