Amazon Phone Numbers and Emails

Toll-Free Number:

  • (888) 280-4331
    USA and Canada

Customer Service:

  • (877) 375-9365
    Amazon Alexa (In the US)
  • (206) 922-0197
    Amazon Alexa (Outside the US)
  • (833) 674-7268
    Amazon Business American Express Card (American Express)
  • (866) 216-1075
    Amazon Payments, Inc.
  • (888) 247-4080
    Amazon Rewards Visa Signature Card (Chase Bank)
  • (800) 346-5538
    Amazon.com Business Rewards Visa Card (Chase Bank)
  • (866) 634-8380
    Amazon.com Corporate Revolving Credit (Synchrony Bank)
  • (866) 634-8379
    Amazon.com Store Card (Synchrony Bank)
  • (206) 922-0880
    International
  • (866) 634-8381
    Pay-In-Full Credit Line (Synchrony Bank)
  • (800) 372-8066
  • +44 800 279 7234
    UK

Investors/ Franchasing:

  • (800) 522-6645
    Transfer Agent

Legal:

  • (206) 266-4064
    Copyright Infringement Inquiries

Amazon Emails:

Customer Service
Amazon Alexa Support, Amazon Echo Support, Amazon Flex Support, Amazon Kindle Support, Amazon Payments, Report a Merchant, General Support
Investors/ Franchising
Legal
Copyright Infringement Inquiries
Media
Advertising Inquiries, Amazon Web Services PR, PR Inquiries
Report Fraud
Report Suspicious E-mails, Phone Calls, or Webpages
mws-admin@amazon.com
Amazon Payments, Marketplace Web Service Support
lwa-support@amazon.com
Amazon for Developers
More phone numbers and emails Less phone numbers and emails

Amazon Contact Information

Amazon Website:

Amazon Help Center:

Corporate Office Address:

Amazon.com, Inc.
P.O. Box 81226 2021 7th Avenue
Seattle, Washington 98108-1226
United States

Other Info (opening hours):

Transaction Disputes

Amazon Payments, Inc.

P.O. Box 81226

Seattle, WA 98108-1226

Edit Business Info

How to Contact Amazon customer service?

What is Amazon 24/7 Customer Service Number?

If you need to contact Amazon customer service by phone, you may use one of the numbers that the company provides. The Amazon phone numbers vary depending on the location.

Each Amazon helpline is open 24 hours a day, 7 days a week. You can call Amazon customer service by phone at toll-free number: (866) 216 -1075. For legal issues, you should dial: (206) 266 – 4064. When having problems with payments, it’s best to use this Amazon phone number: (866) 216 -1075.

How Do I Contact a Live Person at Amazon?

If you can’t reach the company representatives, you may also find out the accurate Amazon phone number to call on their help center page. Scroll down on the page and click on “Contact Us”. Make sure to select a category under which your issue falls. Then, scroll down to the “talk to someone” segment and click on “phone”.

Before you contact Amazon customer support, ensure to have all the information about your account at hand including your full name, address, credit card information, and details about your last purchase. The Amazon customer service representative will send a verification code to your phone at the start of the call that requires confirmation.

After you dial the phone number, the company’s voicemail system will provide you with the following step-by-step instructions:

Hi, welcome to Amazon customer service. Please be aware that when calling Amazon.com customer service, your call may be recorded for training purposes.
To continue we need to confirm your account than by asking you a few questions. If it is okay, we will send you a text message with the link to follow. Charges may apply. Press 1 to send you a text message.
So, tell me, why are you calling today?
Describe your issue in a few words. You can say things like a problem with payment, kindle account.
Just a moment an associate will join you shortly.
Press 1 for Kindle questions, and you will be connected to the next available agent.
Note that answers to common questions can be found on the help pages of the website.
You can also email Amazon by following the contact us links on the website.
Press 2 to change an order or update your account setting. The wait time is usually less than a minute.
You can find video demonstrations for registering new kindle connections to Wi-Fi, setting payment methods, and item delivery.
To help us assist you as quickly as possible, please have your order number ready.

How Do I Contact Amazon Customer Service by Chat

The Amazon customer service representatives can be reached through the various social media pages including @Amazonhelp on Twitter or direct messaging on them on the Amazon Facebook and Instagram pages.

The Amazon customer service chats on Twitter reveal that the company provides quick responses. So, if you don’t know how to call Amazon customer service, you can either tweet or direct message the support representatives. Make sure to provide personal information only in the direct message to the Amazon Help Twitter page to avoid scams.

You can also send a direct message to Amazon support via Facebook. However, it’s not clear is Amazon customer care promptly answers Facebook queries.

More information

Amazon Rating Based on 13.4K Reviews

Rating details

2.7
more details
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Website

Rating stats

Rating trend

Summary of Amazon Customer Service Calls

600K TOTAL
CALLS
07:21 AVG CALL
DURATION
15% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Amazon Customer Service?

Shipping and Delivery Question:

  • “Sar Maine luminus solar controlar order Kiya tha delivery boy ne diliver nhi kiya aur mere account me diliver likh ke aarha hai aine jo product mgaya tha vhi product hme chahiye”
  • “Didn't get my package again”
  • “The package was delivered to someone elses house”

Payments and Charges Question:

  • “Unauthorized payment”
  • “Need to switch payment cards”
  • “Fraudulent charges On my card”

Account Question:

  • “Restriction of my seller account”
  • “It want let me in my Amazon account”
  • “Can't get into account”

Return/ Replace Question:

  • “Return”
  • “Need to make a return”
  • “Change address on shipping order”

Request for Information Question:

  • “Question about a price match”
  • “To check on the status of an order”
  • “Need help finding item.”

Refund Question:

  • “Refund”
  • “I want refunded money”
  • “Need refund”

Activation/ Cancellation Question:

  • “Order cancelled”
  • “Cancel a order”
  • “Cancelacion”

Product/ Service Question:

  • “Trouble getting to work”
  • “I lost connection to the phone number on my account”
  • “Broken”

Cards Question:

  • “Trying to place an order with gift card”
  • “Loaded $50 on a gift card at the store and is it showing only $2 balance on the card”
  • “New card for monthly payment”

Staff Question:

  • “Customer service help”
  • “Talk to the customer service about a refund”
  • “Customer service support”

Employment Question:

  • “About online jobs”
  • “Job website”
  • “W2”

Website/ Application Question:

  • “Problems with website”
  • “I was told on your website that you can hook up three items to Amazon video and then I was told by somebody else that I called that I can only hook up one large device in my home so why the difference”
  • “Website won't let me cancel a order”

Other Question:

  • “Track a package”
  • “Speak to an agent”
  • “Order wrong”

About

Amazon Return Policy
To read more: https://www.amazon.com/gp/css/returns/homepage.html/ref=footer_hy_f_4
Amazon Privacy Policy
Amazon.com knows that The User care how information about The User of Website is used and shared, and Amazon appreciate The Client's trust that The Company will do so carefully and sensibly. This notice describes Amazon's' privacy policy. By visiting Amazon.com, The User of Website are accepting the practices described in this Privacy Notice. The information Website learn from customers helps The Company personalize and continually improve The Customer's Amazon experience. Here are the types of information Amazon gather. Information about Company's customers is an important part of Amazon's' business, and The Company are not in the business of selling it to others. Amazon share customer information only as described below and with subsidiaries Amazon.com, Inc. controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice. Third-Party Service Providers: Website employ other companies and individuals to perform functions on Company's behalf.
To read more: https://www.amazon.com/gp/help/customer/display.html/ref=footer_privacy
Top Amazon Services

Shipping Service, Customer Care, Prime Membership

Top Amazon Products

Account, Gift Card, Website

Amazon Pros and Cons

Pros: Convenience, Fast delivery, I have used amazon many many times, Need to talk to a real person, I really love amazon and this time i was truly disappointed

Cons: Customer service, Lack of customer support, Customer service, N customer service, Bad customer service

Related Companies

Amazon UK, Amazon Canada, Amazon Prime Video, Amazon Logistics, Twitch

Summary

Amazon.com, Inc. is an American publicly held company. The company specializes in electronic commerce. Amazon is headquartered in Seattle, Washington. Amazon.com was launched as an on-line bookstore by Jeff Bezos in 1995. Later on the web site expanded into the other products lines of videotapes, DVD, music CDs, computer software, apparel, electronics, jewelry, sporting goods, toys, baby products, furniture, and so much more.
Amazon was one of the very first companies to sell merchandise on the Internet. In 1997 the company completed its initial public offering.

Amazon managed to survive the dot.com bubble burst in the end of 1990s and get profitable again.

Amazon reviews and complaints

Amazon is ranked 30 out of 446 in Auctions and Marketplaces category

Area Served

USA, UK, Worldwide, Europe, Canada, Other, Asia

Payment Methods

VISAMasterCardDiscoverAmerican ExpressPayPal

Edit Description

Compare Amazon To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

eBay
20108 reviews
1.8
Flipkart
18565 reviews
1.8
Aliexpress
11551 reviews
1.7
Write a review
Do you have something to say about Amazon? What happened? What can we help you with?
Submit review Don't show this popup