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Contact Amazon Customer Service

Amazon Phone Numbers and Emails

Toll-Free Number:

  • (888) 280-4331
    USA and Canada
Call customer service
Send Message

Customer Service:

  • (877) 375-9365
    Amazon Alexa (In the US)
  • (206) 922-0197
    Amazon Alexa (Outside the US)
  • (833) 674-7268
    Amazon Business American Express Card (American Express)
  • (866) 216-1075
    Amazon Payments, Inc.
  • (888) 247-4080
    Amazon Rewards Visa Signature Card (Chase Bank)
  • (800) 346-5538
    Amazon.com Business Rewards Visa Card (Chase Bank)
  • (866) 634-8380
    Amazon.com Corporate Revolving Credit (Synchrony Bank)
  • (866) 634-8379
    Amazon.com Store Card (Synchrony Bank)
  • (206) 922-0880
    International
  • (866) 634-8381
    Pay-In-Full Credit Line (Synchrony Bank)
  • (800) 372-8066
  • (866) 216-1072
  • (800) 388-5512
  • +44 800 279 7234
    UK

Investors/ Franchasing:

  • (800) 522-6645
    Transfer Agent

Legal:

  • (206) 266-4064
    Copyright Infringement Inquiries

Amazon Emails:

Customer Service
Amazon Flex Support, Amazon Seller App Support, Amazon Shopping App Support, Seattle Spheres
Investors/ Franchising
Legal
Copyright Infringement Inquiries
Media
Amazon Web Services PR, PR Inquiries
Report Fraud
Report Suspicious E-mails, Phone Calls, or Webpages
mws-admin@amazon.com
Amazon Payments, Marketplace Web Service Support
echo-support@amazon.com
Amazon Alexa App Support
amazon-payments-seller-performance@amazon.com
Amazon Payments, Report a Merchant
lwa-support@amazon.com
Amazon for Developers
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact Amazon Customer Service?

author avatar
PissedConsumer Reporter

The Amazon customer service phone numbers are 888-280-4331 for US customers and +1-206-922-0880 for international customers. For legal issues, you should dial: 206-266-4064. When having problems with payments, it’s best to use this telephone number: 866-216-1075.

Amazon's response time for customer service can vary depending on the nature and complexity of the issue, but the company aims to respond to all inquiries as quickly as possible. Amazon's customer support is available 24/7, so consumers can receive assistance at any time of the day or night.

Yes, 1-888-280-4331 is the official Amazon customer support number for US customers. This number is dedicated to order-related queries, account issues, return procedures, and any other concerns you might have. Support is available 24/7.

Yes, 866-216-1072 is another Amazon customer support phone number. It is used for inquiries related to orders, returns, and account issues. You can contact this number or explore additional options in the Amazon Help Center.

To contact Amazon's customer service through the live chat feature, you can log in to your account, click on the "Help" button at the top of the page, and then select the "Contact Us" option. From there, you can choose the option to chat with support team and then follow the prompts to start the chat.

During the chat session, you can explain your issue or inquiry to the customer service representative, who will provide a solution or answer to the best of their ability. Amazon's live chat is available 24/7, making it a convenient option for customers who need assistance outside regular business hours.

Overall, Amazon's chat feature is a quick and convenient way for consumers to get in touch with the company's customer service team and can be especially useful for those who prefer not to call or email.

While Amazon provides exemplary customer care, the specific phone number might vary based on your geographical location. For U.S. patrons, the company has been associated with several numbers, including 1-888-280-4331. However, it isn't strictly an Amazon phone number customer service '1-800' line. To ensure a seamless experience, navigate to their official 'Help' section. There, you will find the most current and region-specific contact details.

To contact Amazon's support team by email, you can log in to your account, click on the "Help" button at the top of the page, and then select the "Contact Us" option. From there, you can choose the option to send an email to customer service team and then fill out the online form with your inquiry or issue.

Unfortunately, response times for email inquiries can be longer. For that reason, the company recommends using phone or chat support options for more urgent requests.

Amazon prioritizes its customer experience, ensuring 24/7 customer service via phone number, chat, or email is available for its visitors. The e-commerce platform is available to help customers at any time, regardless of the time zone or the hour. Customers can easily engage with a customer care agent accessible 24 hours a day and seven days a week. Customer support team is ready to ensure seamless shopping experiences, address concerns, and offer solutions when needed.

Reaching out to an Amazon customer service representative is straightforward. Start by logging into your account and directing yourself to the 'Help' section. There, select 'Need More Help?' and then 'Contact Us.' When you specify your concern, Amazon presents various communication channels. Opt for the 'Phone' or 'Call Me' options if you need direct communication. Amazon's dedication to stellar customer experience ensures every query is met with a personal and timely response.

Here are some tips for preparing before contacting customer service support:
1. Have your account information ready. This includes your name, email address, phone number, and other account details.
2. Know your order details. If you're contacting customer service about a specific order, be sure to have the order number, tracking number, and other relevant details.
3. Describe your issue or question clearly. Before you contact Amazon's customer support, take a few minutes to think about your request and articulate it as clearly as possible.
4. Gather any relevant documentation or screenshots. If you have any documentation or screenshots, such as a shipping confirmation or a product defect, be sure to have those on hand.
5. Be prepared to provide additional information or follow-up. Depending on the nature of your issue, Amazon's team may require additional information from you or may need to follow up with you later. Be prepared to give any necessary information and be responsive to any requests for follow-up.

By following these tips and being prepared before contacting Amazon's customer service, you can help ensure a smoother and more efficient interaction with the company's support team.

Customers can contact Amazon via different social media platforms, including Facebook, Twitter, and Instagram.

To contact a company via social media, you can send a direct message or post a public comment to the company's social media accounts. Amazon's social media team will then work to respond to the message or inquiry as quickly as possible.

When it comes to which social media platform is best for contacting Amazon's customer support, it's worth noting that response times and availability may vary across different platforms. In general, Twitter is a popular platform for customer service inquiries, as it allows real-time communication and public conversation. However, you may also get a timely response by messaging Amazon on Facebook or Instagram.
Overall, contacting customer service team via social media can be convenient for consumers who prefer to communicate through these channels. Please note that response times may not be as fast as other contact options like phone or chat.

Amazon Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Amazon Customer Service is rated at 2.7 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.

    Source Distribution
    99% phone 1% email
  • The best phone number to call Amazon is 8882804331. 84% of consumers used this number to address their issues and concerns. Meanwhile, 88% of users reported contacting a real person successfully by dialing the phone number 8662161075.

  • The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.

  • Be prepared for the call as Amazon may ask you for the following information to identify you as a customer: first and last name, email or phone number.

View full overview ›
PissedConsumer Club

Contact Information

Amazon Website:

Amazon Help Center:

Corporate Office Address:

Amazon.com, Inc.
P.O. Box 81226 2021 7th Avenue
Seattle, Washington 98108-1226
United States

Other Info (opening hours):

Transaction Disputes:

Amazon Payments, Inc.

P.O. Box 81226

Seattle, WA 98108-1226


Other Locations:

Amazon Digital UK Ltd

1 Principal Place

Worship Street

London

EC2A 2FA


Seattle Spheres

2111 7th Avenue

Seattle, WA 98121

More contact details

Amazon Customer Service Reviews

2.7 / 5
Average
Desteny Rrq
Stolen credit card.

You shouldn't steel other people's money and identity especially your husband and friends stay out of people's accounts and stop stealing earn your noney

Read full review
Takesha Ldk
Having trouble ordering item..couldn't get it through the guys head what I wanted
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Know your product.
Or wise of the employee..they couldn't find the item i had tried to order. Even though I had it in my phone

Read full review
Sheela Umo
Time consuming waste

Chatted and was transferred to a representative. Was told to fill out a form to get a QR code as the one I received wouldnt work.

There would be a $1 fully refundable charge it when I tried to charge it it was $56. Then I had to deal

Read full review
Kenady Jkd
Ad free not providing ad free..
stars-rating stars-rating stars-rating stars-rating stars-rating
3.0

The rep was fine, she labored and tried several method to resolve my issues. Nothing worked, waiting for a follow-up call.

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How Good is Amazon's Customer Service?

Loreda Ofn
Loreda Ofn
Feels Satisfied | Feb 12, 2025

Fantastic Professional helpful and patient !

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Rick H Nmi
Rick H Nmi
Feels Satisfied | Feb 12, 2025

Issue resolved

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Asya Nxt
Asya Nxt
Feels Disappointed | Feb 12, 2025

My score is a reflection on my telephone call only, and not based on quality of products or delivery. However I have had no resolve, as the option to speak to a person regarding my concerns was non existent.
And so my issue has not been resolved at all.

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Nyjae Res
Nyjae Res
Feels Neutral | Feb 12, 2025

Always ontime easy to deal with usually.

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Leotha Vmu
Leotha Vmu
Feels Satisfied | Feb 11, 2025

The associate very professional

Read full quote
Hilbert Yea
Hilbert Yea
Feels Disappointed | Feb 11, 2025

No shoes no refund very upset disabled veteran

Read full quote

Summary of Amazon Customer Service Calls

1.7M TOTAL
CALLS
06:57 AVG CALL
DURATION
16% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Amazon?

Shipping and Delivery Question:

  • “Lost package”
  • “My hard case is not taken by delivery person”
  • “Trying to find package”

Payments and Charges Question:

  • “Can't rent movie all payment info is good”
  • “Charges unknown”
  • “I see a charge on my credit card that I don't recognize.”

Account Question:

  • “Unable to login and need to speak our an agent”
  • “Can't sign in”
  • “Prime account”

Request for Information Question:

  • “Check my account”
  • “Question about a vendor”
  • “I need help”

Return/ Replace Question:

  • “Return of one thing”
  • “Return”
  • “Need to change size of order”

Product/ Service Question:

  • “My product is not taken by delivery person”
  • “Necesito mi reembolso de dos espejos que metieron por error y me los cobraron de mi tarjeta necesito mi dinero de retorno”
  • “Product I just received has damaged parts”

Refund Question:

  • “Refund of item”
  • “Refund amount not yet received 3 month passed”
  • “Refund”

Activation/ Cancellation Question:

  • “Cancelled a order”
  • “Cancel a cancellation”
  • “I like to cancel amazon prime.”

Cards Question:

  • “Gift card damaged”
  • “Gift card”
  • “Trying to locate a 100 dollar Amazon gift card”

Staff Question:

  • “Customer service”
  • “I would like to order prime Amazon service”
  • “Costumer service”

Website/ Application Question:

  • “Application”
  • “Appletv app isnt working”
  • “Installation of treadmill”

Employment Question:

  • “W2”
  • “Employment”
  • “W2 forms and receiving my money from 401k plan”

Other Question:

  • “Indian”
  • “Orders i made”
  • “Froud”

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