Contact Amazon Customer Service
Amazon Phone Numbers and Emails
Toll-Free Number:
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(888) 280-4331USA and Canada
Customer Service:
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(877) 375-9365Amazon Alexa (In the US)
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(206) 922-0197Amazon Alexa (Outside the US)
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(833) 674-7268Amazon Business American Express Card (American Express)
Amazon Emails:
Amazon Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Amazon Customer Service is rated at 2.6 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.
The best phone number to call Amazon is 8882804331. 83% of consumers used this number to address their issues and concerns. Meanwhile, 88% of users reported contacting a real person successfully by dialing the phone number 8662161075.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as Amazon may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Amazon Customer Service is rated at 2.6 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.
The best phone number to call Amazon is 8882804331. 83% of consumers used this number to address their issues and concerns. Meanwhile, 88% of users reported contacting a real person successfully by dialing the phone number 8662161075.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as Amazon may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Amazon mainly because of account, payments and charges.
30% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Amazon is amazon-payments-seller-performance@amazon.com. 29% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Amazon Website:
Amazon Help Center:
Corporate Office Address:
Other Info (opening hours):
Transaction Disputes:
Amazon Payments, Inc.
P.O. Box 81226
Seattle, WA 98108-1226
Other Locations:
Amazon Digital UK Ltd
1 Principal Place
Worship Street
London
EC2A 2FA
Seattle Spheres
2111 7th Avenue
Seattle, WA 98121
How Good is Amazon's Customer Service?
Summary of Amazon Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Amazon?
Shipping and Delivery Question:
- “Lost packages”
- “I never received my package”
- “My package was delivered at the wrong address”
Payments and Charges Question:
- “Bill that I don’t know why”
- “Dispute return shipping issue”
- “Amazon prime billing issue”
Account Question:
- “Subscription”
- “Trial membership Prime shipping charge”
- “Password”
Request for Information Question:
- “Quick question almost something can't get ordered to my house”
- “Have questions about using Amazon credit and not being able to use for certain items .”
- “Receive an email about my account and need to confirm if it valid”
Return/ Replace Question:
- “Return item”
- “Change ship to address”
- “Change delivery address”
Product/ Service Question:
- “As part of trading in my old kindle I dropped it off at the Whole Foods Amazon Center in Fresno California. The person that helped me said I would receive an email confirming the surrender of the kindle but I never received it”
- “Shows i have no.orders placed in last 3 months. I order almost every day.”
- “Issues with setting up a new kindle”
Refund Question:
- “Refund issue”
- “Refund”
- “My refund”
Activation/ Cancellation Question:
- “Cancel a subscription”
- “Cancel order”
- “Cancel a order”
Cards Question:
- “Gift card payment revisions”
- “Took money off my card”
- “Gift card”
Staff Question:
- “Customer service”
- “Sale staff”
- “To set up service”
Website/ Application Question:
- “Can't get on app to to it's temporary locked due to surpasses activities”
- “Amazon took money off of my cash app and my visa gift card for my phone cases”
- “Is not the one it looks like on website is to big and not No need anymore”
Employment Question:
- “Need w-2 forms”
- “I need my W2 emailed to me ASAP...please..”
- “Need to pay off a previous balance to be able to order again”
Other Question:
- “Order problem”
- “Amazon driver is having issues with his tire”
- “Clarify order”
Compare Amazon Customer Service To
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