Contact Amazon Customer Service
Amazon Phone Numbers and Emails
Toll-Free Number:
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(888) 280-4331USA and Canada
Customer Service:
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(877) 375-9365Amazon Alexa (In the US)
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(206) 922-0197Amazon Alexa (Outside the US)
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(833) 674-7268Amazon Business American Express Card (American Express)
Amazon Emails:
Amazon Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Amazon Customer Service is rated at 2.6 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.
The best phone number to call Amazon is 8882804331. 81% of consumers used this number to address their issues and concerns. Meanwhile, 88% of users reported contacting a real person successfully by dialing the phone number 8662161075.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 8 minutes.
Be prepared for the call as Amazon may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Amazon Customer Service is rated at 2.6 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.
The best phone number to call Amazon is 8882804331. 81% of consumers used this number to address their issues and concerns. Meanwhile, 88% of users reported contacting a real person successfully by dialing the phone number 8662161075.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 8 minutes.
Be prepared for the call as Amazon may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Amazon mainly because of account, payments and charges.
32% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Amazon is amazon-payments-seller-performance@amazon.com. 36% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Amazon Website:
Amazon Help Center:
Corporate Office Address:
Other Info (opening hours):
Transaction Disputes:
Amazon Payments, Inc.
P.O. Box 81226
Seattle, WA 98108-1226
Other Location:
Amazon Digital UK Ltd
1 Principal Place
Worship Street
London
EC2A 2FA
How Good is Amazon's Customer Service?
Summary of Amazon Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Amazon?
Shipping and Delivery Question:
- “Left a package out of my order and I need to cancel an order”
- “Missing package”
- “Lost package who?”
Payments and Charges Question:
- “Payment & account issues”
- “Billing questions”
- “Fraud”
Account Question:
- “Account problem”
- “Why is my account suspended”
- “Account is locked”
Return/ Replace Question:
- “A return”
- “Return issue”
- “I returned an item with the wrong label.”
Request for Information Question:
- “Need help with prime video”
- “Checking on order”
- “Talk about how can I watch Thursady Night Football if I am the President & Founder of non profit Doors of Change (has an Amazon Prime account).”
Refund Question:
- “Very delayed refund”
- “Refund for video in spanish”
- “Refund”
Product/ Service Question:
- “Two of the same product”
- “Fire stick not working”
- “Bad product I've just received today”
Activation/ Cancellation Question:
- “Cancel my Kindle unlimited subscription”
- “Cancel.order”
- “Renewing”
Cards Question:
- “Update my card”
- “Amazon card charge for an item that I did not receive because I replacement was sent”
- “Missing gift card in account”
Staff Question:
- “Customer service”
- “Codymer service”
- “Service issue”
Employment Question:
- “Job assistance”
- “Employment”
- “Job opportunity”
Website/ Application Question:
- “Because of my background on my application”
- “Can't order online too complicated, prefer to order by phone”
- “Can't place order online”
Other Question:
- “Start online business”
- “I have a problem”
- “Want to talk with someone”
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