Contact Information

You can contact the customer service of Amazon calling Amazon's phone numbers.

Toll-Free Number:

  • (866) 216-1075 Amazon Payments, Inc.

Customer Service:

  • (877) 375-9365 Amazon Alexa (In the US)
  • (206) 922-0197 Amazon Alexa (Outside the US)
  • (833) 674-7268 Amazon Business American Express Card (American Express)
  • (866) 216-1075 Amazon Payments, Inc.
  • (888) 247-4080 Amazon Rewards Visa Signature Card (Chase Bank)
  • (800) 346-5538 Amazon.com Business Rewards Visa Card (Chase Bank)
  • (866) 634-8380 Amazon.com Corporate Revolving Credit (Synchrony Bank)
  • (866) 634-8379 Amazon.com Store Card (Synchrony Bank)
  • (206) 922-0880 International
  • (866) 634-8381 Pay-In-Full Credit Line (Synchrony Bank)
  • (888) 280-4331 USA and Canada
  • (800) 372-8066
  • +44 800 279 7234 UK

Legal:

  • (206) 266-4064
Show
Write review

does not support this feature.

Currently you can call only US numbers.

Amazon Website:

Amazon Online Chat:

Amazon Emails:

  • Business Customer Service Amazon Payments, Marketplace Web Service Support
  • Business Customer Service Sellers Support
  • Customer Service Amazon Alexa Support
  • Customer Service Amazon Echo Support
  • Customer Service Amazon Flex Support
  • Customer Service Amazon Kindle Support
  • Customer Service Amazon Payments, Report a Merchant
  • Customer Service General Info
  • Legal Copyright Infringement Inquiries
  • Media Advertising Inquiries
  • Report Fraud Report Suspicious E-mails, Phone Calls, or Webpages
  • Technical Support Amazon for Developers

Corporate Office Address:

Amazon.com, Inc.
P.O. Box 81226
Seattle, Washington 98108-1226
United States

Other Info:

Transaction Disputes

Amazon Payments, Inc.

P.O. Box 81226

Seattle, WA 98108-1226

Amazon Digital UK Ltd

1 Principal Place

Worship Street

London

EC2A 2FA

Help in Social Networks:

Amazon Rating and Reviews

Rating details

2.2
more details
Customer service
Website
Exchange, Refund and Cancellation Policy
Delivery Service

Rating stats

Rating trend

Summary of Amazon Customer Service Calls

16.3K TOTAL
CALLS
2% SUCCESSFUL
CONNECTIONS
04:23 AVG CALL
DURATION
11% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Amazon to Ask about:

Payments and Charges Question:

  • “Fraudulent charges”
  • “Overcharged”
  • “Transaction issue”

Account Question:

  • “Need my account number”
  • “Account got hacked” , Review # 1949712
  • “Taking money out my account”

Shipping and Delivery Question:

  • “Never received my package”
  • “Didn't receive my package”
  • “I got half delivery”

Activation/ Cancellation Question:

  • “Need to cancel prime membership”
  • “Cancel amazon prime”
  • “I cancelled my order but i didnt receive my money”

Refund Question:

  • “I have no received my refund”
  • “Refund issue”
  • “Mera refund balance nahi aaye hai”

Request for Information Question:

  • “Questions about a purchase I made January 2019”
  • “Prime membership question”
  • “Prime questions”

Return/ Replace Question:

  • “Regarding returned my order”
  • “Return issue”
  • “Changing addres”

Cards Question:

  • “Gift card” , Review # 1949652
  • “I need to put a new card on a locked account”
  • “Call from you about fraud and my amazon card”

Product/ Service Question:

  • “Any work”
  • “Because my watch is not working”
  • “Placed an order to send to my sister but your system doesn't allow me to add address”

Staff Question:

  • “My service with Amazon prime video”
  • “I need too to speak to custermer service”
  • “Complaint and customer service”

Website/ Application Question:

  • “Apparently right now someone is texting from my account on a refund I dud not ask. I had fraud charge fir medical book back in December and haven't been able to get this resolved due to Covid 19” , Review # 1947584
  • “Apply for job”
  • “I'm patient but not happy” , Review # 1945223

Employment Question:

  • “What is amazon marketplace internet and why are they debited my card” , Review # 1949637
  • “Update my debit card”
  • “About job application”

Other Question:

  • “For complaint”
  • “I ordered amazon prime but can't get it on my tv”
  • “Ordered multiply things”

About

Amazon Return Policy
To read more: https://www.amazon.com/gp/css/returns/homepage.html/ref=footer_hy_f_4
Amazon Privacy Policy
Amazon.com knows that The User care how information about The User of Website is used and shared, and Amazon appreciate The Client's trust that The Company will do so carefully and sensibly. This notice describes Amazon's' privacy policy. By visiting Amazon.com, The User of Website are accepting the practices described in this Privacy Notice. The information Website learn from customers helps The Company personalize and continually improve The Customer's Amazon experience. Here are the types of information Amazon gather. Information about Company's customers is an important part of Amazon's' business, and The Company are not in the business of selling it to others. Amazon share customer information only as described below and with subsidiaries Amazon.com, Inc. controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice. Third-Party Service Providers: Website employ other companies and individuals to perform functions on Company's behalf.
To read more: https://www.amazon.com/gp/help/customer/display.html/ref=footer_privacy
Top Amazon Services

Shipping Service, Customer Care, Prime Membership

Top Amazon Products

Account, Gift Card, Website

Amazon Pros and Cons

Pros: Product selection, I have used amazon many many times, I really love amazon and this time i was truly disappointed, Only problem i have ever had with amazon, Quick delivery

Cons: Poor customer service, Customer service, Horrible customer service, No manager follow up, Lack of response from a manager

Related Companies

Amazon UK, Amazon Prime Video, Audible, Amazon Logistics, Ring Security

Summary

Amazon.com, Inc. is an American publicly held company. The company specializes in electronic commerce. Amazon is headquartered in Seattle, Washington. Amazon.com was launched as an on-line bookstore by Jeff Bezos in 1995. Later on the web site expanded into the other products lines of videotapes, DVD, music CDs, computer software, apparel, electronics, jewelry, sporting goods, toys, baby products, furniture, and so much more.
Amazon was one of the very first companies to sell merchandise on the Internet. In 1997 the company completed its initial public offering.

Amazon managed to survive the dot.com bubble burst in the end of 1990s and get profitable again.

Amazon is ranked 38 out of 300 in Auctions and Marketplaces category

Area Served

USA, UK, Worldwide, Europe, Canada

Payment Methods

VISAMasterCardDiscoverAmerican ExpressPayPal

Edit Description

Compare Amazon To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

WalMart

WalMart

8914 reviews
2.2
Compare Amazon vs WalMart
Wish

Wish

13632 reviews
2.1
Compare Amazon vs Wish
Ebay

Ebay

1924 reviews
1.8
Compare Amazon vs Ebay

Amazon Stats

Filter Reset Filter by range.
  • Day
  • Week
  • Month
Level of detail.

Number of Reviews

No reviews for this period.

Number of Comments

No comments for this period.

Number of Calls

No calls for this period.