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Amazon Customer Service Contacts

How to Reach a Person at Amazon

Verified Contact Information

Toll-Free Number:

  • 1-888-280-4331
Call customer service
Send Message

Customer Service:

  • 1-833-674-7268
    Amazon Business American Express Card (American Express)
  • 1-866-216-1075
    Amazon Payments, Inc.
  • 1-888-247-4080
    Amazon Rewards Visa Signature Card (Chase Bank)
  • 1-800-346-5538
    Amazon.com Business Rewards Visa Card (Chase Bank)
  • 1-866-634-8380
    Amazon.com Corporate Revolving Credit (Synchrony Bank)
  • 1-866-634-8379
    Amazon.com Store Card (Synchrony Bank)
  • 1-206-266-1000
    App Support
  • 1-206-922-0880
    International
  • 1-866-634-8381
    Pay-In-Full Credit Line (Synchrony Bank)
  • 1-800-372-8066
  • 1-866-216-1072
  • 1-800-388-5512
  • +44 800 279 7234
    UK

Legal:

  • 1-206-266-4064
    Copyright Infringement Inquiries

Amazon Emails:

Customer Service
Amazon Shopping App Support, App Support, Seattle Spheres
Investors/ Franchising
Legal
Copyright Infringement Inquiries
Media
Amazon Web Services PR, PR Inquiries
Report Fraud
Report Suspicious E-mails, Phone Calls, or Webpages
mws-admin@amazon.com
Amazon Payments, Marketplace Web Service Support
echo-support@amazon.com
Amazon Alexa App Support
amazonflex-support@amazon.com
Amazon Flex Support
amazon-payments-seller-performance@amazon.com
Amazon Payments, Report a Merchant
seller-app-android-us-feedback@amazon.com
Amazon Seller App Support
lwa-support@amazon.com
Amazon for Developers

Amazon Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Amazon Phone Number
1 (888) 280-4331
Average Hold Time
00:04:13
Average Calls duration
5 minutes
Most Popular Amazon Email Address
feedback-amazon-app-android@amazon.com
Amazon Live Agent Availability
12% of callers successfully reach a real person
Issue Resolution Rate
Low (15% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Amazon?

The Amazon customer support phone numbers vary on the inquiry, location, or team you wish to contact:
- 1-888-280-4331 Amazon phone number for U.S. Customers
- International line: +1-206-922-0880
- Legal Issues: 1 206-266-4064
- Payment Issues: 1 866-216-1075

Amazon’s phone support is available 24/7, so consumers can receive assistance at any time of the day or night.
Though the company aims to respond to all customer service inquiries as quickly as possible, the response time can vary depending on the nature and complexity of the issue.

To reach out to a live Amazon customer service representative, follow the simple steps:
1. Log into your Amazon account.
2. Navigate to the "Help" section.
3. Select the "Need More Help?" option.
4. Click the "Contact Us" button.
5. Specify your concern and choose the preferred communication channel.
6. Opt for the "Phone" or "Call Me"(callback request) options if you need direct communication.

By following this step-by-step guide, you can reach a live Amazon support representative.

Yes, 1-888-280-4331 is the official Amazon customer service line for U.S. customers. The Amazon Prime customer service phone number is the same.
The customer service representatives at this phone line are ready to deal with order-related queries, account issues, payment issues, missing items, return procedures, and any other concerns you might have. Support is available 24/7.

Yes, 866-216-1072 is another Amazon customer support phone number. It can be used for order-related inquiries, returns, and account issues. You can contact customer care agents at this number for general information or assistance with your matter, or explore additional options in the Amazon Help Center.

Amazon provides 24/7 customer service via phone, chat, and email. The e-commerce platform is available to help customers at any time, regardless of the time zone or the hour. This includes the Amazon Prime phone number 24 hours support line, which ensures that members can get help even during late-night shopping sessions. Consumers can easily reach an Amazon Prime customer service phone number live person 24 hours a day and seven days a week. The support team is ready to handle your complaints, address concerns, and offer solutions around the clock to ensure seamless shopping experiences.

Yes, 1-800-388-5512 is one more Amazon toll-free support number. Customers from the U.S. and Canada can use this number for account-related inquiries. You can call this helpline if you're unable to access your account due to issues with two-step verification or need to reset your password. The professional customer support representatives will also assist with updating your information and account recovery.

To contact Amazon's customer service through the live chat feature, follow these steps:
1. Log in to your Amazon account.
2. Click on the "Help" button at the top of the page.
3. Select "Contact Us."
4. Choose the "Chat" option and follow the prompts.

You can explain your issue or inquiry to the customer service representative during the chat session, and the support agent will provide the required information or offer a solution to your problem. Amazon's live chat is available 24/7, making it a convenient option for customers who need assistance outside regular business hours.

The Amazon customer care phone number might vary depending on the location. There are several numbers that U.S. customers can use to reach the company’s representatives, including 1-888-280-4331, which is often considered also the primary Amazon Prime phone number. However, it isn't strictly an Amazon phone number customer service '1-800' line. To find the most current and region-specific contact details, visit the official 'Help' section on the company’s website.

There are a few steps to follow whenever you need to contact Amazon's support team via email:
1. Log in to your Amazon account.
2. Click on the "Help" button at the top of the page.
3. Select the "Contact Us" option.
4. Find the "Send an Email" link.
5. Fill out the online form with your inquiry or issue details.

Note that if your request is urgent, it may be faster to use phone or chat support options, as the response times for email inquiries can be longer.

You might consider some tips for preparing before contacting Amazon customer support:
1. Before the call you should make sure you have your account information ready. This includes your name, email address, phone number, and other account details.
2. You should also prepare your order details. If you're contacting customer service about a specific order, be sure to have the order number, tracking number, and other relevant info.
3. Describe your issue or question clearly. To achieve that, take a few minutes to think about your request and articulate it as clearly as possible before you contact Amazon's customer support.
4. Gather any relevant documentation or screenshots. If you have any documentation or screenshots, such as a shipping confirmation or a product defect, be sure to have those on hand.
5. Be prepared to provide additional information or follow-up. Depending on the nature of your issue, Amazon’s team may require additional information from you or may need to follow up with you later. Be prepared to give any necessary details and be responsive to any requests for follow-up.

Keep in mind that by following these tips and being prepared before contacting Amazon’s customer service, you can help ensure a smoother and more efficient interaction with the company’s support team.

It is possible for customers to contact Amazon via different social media platforms, including Facebook, X (former Twitter), and Instagram.
To reach an Amazon human representative via social media, you can send a direct message or post a public comment to the company’s social media accounts. The social media team will then work to respond to the message or inquiry as quickly as possible.
To decide which social media platform is best for contacting Amazon’s customer support, you should keep in mind that response times and availability may vary across different platforms. As X is a popular platform for customer service inquiries, allowing real-time communication and public conversation, it may be a convenient option to resolve your issue. However, you may also get a timely response by messaging Amazon on Facebook or Instagram.
Though the response times may not be as fast as other contact options like phone or chat, contacting the customer service team via social media can be convenient for consumers who prefer to communicate through these channels.

Amazon was founded by Jeff Bezos on July 5, 1994. It began as an online bookstore but quickly grew to offer a wide variety of products and services, evolving into one of the world’s largest e-commerce platforms.

Remember that Amazon Will Never Ask You To:
- Amazon will never ask you to install third-party software (such as AnyDesk, TeamViewer, or RustDesk) to provide technical support or process a refund.
- Amazon will never demand payment via Gift Cards for products, taxes, or to "unlock" your account.
- Amazon will never ask you to send money via third-party services (such as Zelle, Venmo, PayPal, or direct wire transfer) to a personal bank account.
- Amazon will never ask for your password or 2FA (Two-Factor Authentication) code over the phone or in a chat.
- Amazon will never call you to demand immediate credit card details for a "suspicious transaction" without a corresponding notification in your official Message Centre.
- Amazon will never send official emails from personal domains (e.g., from @gmail.com, @outlook.com, or @yahoo.com). All official emails come from @amazon.com.
- Amazon will never require you to click a link in an SMS to update your payment information. This should only be done through the "Your Account" section on the official website.
- Amazon will never offer "unclaimed pallets" or "$1 Mystery Boxes" through social media advertisements.
PissedConsumer Club

Contact Information

Amazon Website:

Amazon Help Center:

Corporate Office Address:

Amazon.com, Inc.
P.O. Box 81226 2021 7th Avenue
Seattle, Washington 98108-1226
United States

Other Info (opening hours):

Transaction Disputes:

Amazon Payments, Inc.

P.O. Box 81226

Seattle, WA 98108-1226


Other Locations:

Amazon Digital UK Ltd

1 Principal Place

Worship Street

London

EC2A 2FA


Seattle Spheres

2111 7th Avenue

Seattle, WA 98121

More contact details

Summary of Amazon Customer Service Calls

2.2M TOTAL
CALLS
04:54 AVG CALL
DURATION
15% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Amazon?

Shipping and Delivery Question:

  • “My order was open n wrong product”
  • “Lost package”
  • “Delayed package”

Payments and Charges Question:

  • “Link amazon credit card to account”
  • “Billing”
  • “Add a debit catd”

Account Question:

  • “Can’t get into my account”
  • “I want to switch my account to my wife name and email”
  • “I need my account information”

Return/ Replace Question:

  • “Return”
  • “Change of email address”
  • “Email says they couldn't return my item skytech computer”

Request for Information Question:

  • “Trying to find out why my order was canceled”
  • “About a recent order”
  • “Want to check on a recent order”

Product/ Service Question:

  • “Broken locker”
  • “My you connect your bike order”
  • “Not showing Suns game”

Refund Question:

  • “Would like a partial refund for damaged item.”
  • “Issue with refund.”
  • “Refunding my money”

Activation/ Cancellation Question:

  • “I cancelled a order but still shows I’m charged on my bank account”
  • “Cancelled order”
  • “Canceled ad free took out money and still seeing adds”

Cards Question:

  • “Gift card won’t work”
  • “Reedeem a gift card”
  • “Money was taken off my card”

Staff Question:

  • “Not happy with service”
  • “Cost of services”
  • “Tv service”

Website/ Application Question:

  • “Website is not resolving my issu”
  • “On line website no taking care of issue with order”
  • “App not working”

Employment Question:

  • “Job”
  • “W2”
  • “A text I received for a job opportunity”

Other Question:

  • “To turn on my fire stick”
  • “Turn on my fire stick”
  • “Prime tv”

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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