I needed a special tool, to finish the engine work on my wife's truck. Another website offered the tool for five dollars cheaper than Amazon.
I foolishly opted to order the more expensive version of the same tool from Amazon, as I didn't recognize the name of the company on the other vendors' website. Being as I needed the tool desperately, I paid for overnight shipping from Amazon. I was informed by Amazon that my tool would arrive before 8:00 pm on December 13th. I checked Amazon's tracking #, and the delivery date never changed.
At 9:00 pm on December 13th (one hour after their delivery deadline) I contacted Amazon customer service. The useless customer service agent told me that my tool would be delivered to me sometime before 8:00 pm on December 15th...two days later. She asked if there was anything else she could do for me. I answered that she could tell me exactly where my tool was...exactly what time it would be delivered to me...and that she could refund the overnight shipping charge that I had paid.
She absolutely refused to address any of my requests, but simply offered me a five dollar gift card, instead.
This is infuriating, and (based of the fact that they are charging me for something that they did not deliver...(my overnight shipping))...I believe their actions to be illegal. It would seem to me that Amazon couldn't care less about the promises they make to buyers, or the amounts they charge to buyers without fulfilling their obligations.
Reason of review: Problem with delivery.
Monetary Loss: $20.
Preferred solution: Deliver my item immesidately, and refund my overnight shipping charge..
Amazon Cons: Poor delivery service from amazon, That they steal from their customers.