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My packages stated they were delivered however I have yet to receive them. I checked my mailbox and surrounding area before reporting this issue.
I then proceed to call in, verify my account and almost instantly I was on with a live agent. The gentleman was fast, knowledgeable and professional regarding my situation. He also, without me asking, gave me a credit on my account for the inconvenience of the situation.
I am still waiting on my package but he offered an understanding as to what may have happened and gave me a solution as well. Much appreciated, I wish all my issues were resolved this easily in life!!
User's recommendation: Have a bit of patience going into your situations, customer service is only doing their job and following the procedural rules.
Location: Philadelphia, Pennsylvania
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