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My membership was up April 9 2018. So after doing checking into their renewal pricing I found that the had a low income rate.

So i wanted to renew at that rate when my current membership expired.

So yesterday March 26 i called and talk to a rep and explain to her i called amazon last week about this rate and she told be that i needed to give my information to customer service and will make the rate change when current when current expires.

And i would also receive a credit for last years membership at that rate. Well none that happen they cancel old membership which had not expire yet and charge me for new membership.

Product or Service Mentioned: Amazon Membership.

Reason of review: Poor customer service.

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