Amazon Reviews and Complaints
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34
ISSUES RESOLVED
2.4K
TOTAL REVIEWS
$3.2M
CLAIMED LOSSES
$3.9K
AVG LOSS
300K
PAGE VIEWS
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Cons
- Poor customer service
- Customer service
- No manager follow up
Pros
- Product selection
- Ease of checkout
- Most of their products
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(249 of 2402 reviews match)
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Ordered a orchid pot. Only one item on page available from one seller only. Says 'fulfilled by Amazon' and will arrive within the week. Clicked add to cart and ordered. Next day got email from overseas seller saying the product arrives in over a month. Contacted Amazon...
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Review
Service
Amazon Advertisement
Amazon-false advertisement
Amazon's one day shipping is a complete false advertisement. This is the second time in a row i've been waiting on a package that was supposed to arrive by their supposed one day shipping time frame that didnt get delivered as promised. I should have known. They could barely keep up with two day shipping why try to tackle one day. Get it together Amazon and stop making guarantees that you cant keep!
Review
Amazon review: Shop Elsewhere!
Order was due 11/7/2019. Tracking showed driver within 3 miles of my easy to find house in a small well marked subdivision then at 8:15pm see on tracking that they could not access my front door due to gate code. There is no gate code, open subdivision, well marked with clear house numbers on houses and mailboxes. Deliverers just racking up hours driving costs up and *** off customers. Spend a tad more and buy from manufacturer!
Review
Service
Amazon Shipping Service
Pros
- Product variety
Cons
- Unreliable amazon prime shipping
- Lying delivery drivers
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
Amazon review: DONT BUY IT!
Bought 4 Firesticks to cover all the tv’s in the house. Since then we have whittled down our tv viewing to 2 tv’s using the Firestick. 1 son moved out & other got a smart (roku) tv. The son with the smart tv has no problems watching anything. The two with fire sticks, we have problems watching EVERYTHING. Freezes up, loses connection, just shuts down & reboots mid program. I have had to reset the tv 3 times in the 15 minutes that I’ve read reviews and typed this one. Just buy the smart roku tv....you will save your sanity & blood pressure!
Review
Pros
- Selection and the customer service
- Positive start to query
Reason of review
Damaged or defective
Loss
$120
Preferred solution
Full refund
Amazon review: Horrible Delivery Service
Update by user Nov 04
You can't put a price on all the time spent dealing with customer service to find out where your shipments are!!
Original review posted by user Nov 04
Packages are constantly late with customer service having no knowledge of why, or when they will delivered. I've also had package lost and they offer know explanation or alternative. I would prefer if they use UPS. The amazon deliver service is by far the worse!! Additionally, when the delivery truck does come, it takes the driver a while to find my package(s). We order constantly from them, but are very irritated with their current service. And, by the way, their PRIME service no longer means delivery in 2 days.Review
Service
Amazon Delivery Service
Pros
- Was great before they began using their own delivery service
- Convient shopping
Cons
- Stupid new delivery service
- Amazon not supporting customers
- Unhelpful customer service replies
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Fake reviews on Amazon
Package which was supposed to have an hologram to verify his authenticity has nothing. After reviewing this product I received this email from Amazon.
Review
Product
Romoss Power Bank
Cons
- Deceptive advertising
- Bunch of liars
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
Tags
Hi everyone I been having very bad online live chat support agent which I have in counter the last few months now. Here what has occur from within my issue I have face. As you all know Amazon has to out source there customer service agents over see to save money on...
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Review
Service
Amazon Shipping Service
Pros
- Very dissatisfied
Reason of review
Poor customer service
Loss
$50
Preferred solution
Just wanted my accomadition credit back to me for my time wasted online
Tags
Amazon review in Franklin, Massachusetts: All good things come to an end
And so it is with Amazon. Have been a loyal customer since the beginning when they sold only books, then videos. Customer service used to be authentic. They now don’t care. They are more interested in 3rd party sellers than honoring the customer experience. I’m going elsewhere for anything available elsewhere. Limiting my purchases to only what I can’t find somewhere else and only if I can’t do without. Forget prime- it’s limited to only certain sellers with no ability to exchange with prime shipping from any other seller unless they themselves offer it. Forget Amazon. It was fun while it lasted -other companies are stepping up while Amazon arrogantly treats us with disrespect.
Review
Service
Amazon Customer Care
Reason of review
Poor customer service
Amazon review: Went way downhill in 2019
Messed up deliveries, poor customer service, longer wait times for return refunds. While their competitors are stepping things up, Amazon is tanking. Goodbye Prime. Competition offers 2 day no cost and returns immediately.
1 comment
Review
Service
Amazon Delivery Service
Reason of review
Poor customer service
Loss
$112
Preferred solution
Cancelled prime
Amazon review in Bradenton, Florida: Wont help with a return!
I gave him my number on the order and my address, he wouldnt help me because it came from another email address, because I used paypal account too buy the item, but he was rude and couldnt help , hung up on me in the end, they should put the sub contractor info on the info in the box if they are not dealing with paypal, well thank God for palpay, they will stop it asap! I will use walmart if I can or anyone else, because they are rude and I here they treat there employees like dogs anyways, amazon can go away as fast as they come!
Review
Service
Amazon Customer Care
Reason of review
Return, Exchange or Cancellation Policy
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Courier service SUCKS. It has made me order a lot less from Amazon that’s for sure…