Anonymous
map-marker High Springs, Florida

Package problem

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Wrong package was sent to me. My order was 113-337****-705**** . I received greenhouse plastic sheeting and was supposed to get wiggle wires and channels locks. I received the plastic sheeting and a canopy tent instead of the wiggle wires and channels locks. I did not open the package because I was not going to work on the greenhouse. I can not complete the greenhouse repair.
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User's recommendation: Don't have a recommendation because This are ordered when you have money for items

Alesandra Ina

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Verified Reviewer
| map-marker Wasco, California

Ring doorbell paymentRing doorbell payment

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No one could help me. Back and forth. So I cancel services for ring and remove ring off Got new item different company lot better. OpenopeN
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Jonika Vuj
map-marker Birmingham, Alabama

Missing items in order

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I ordered two packs of Bitter Apricot seeds and only a one pound bag showed up but I was charged the whole purchase price
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User's recommendation: Don't purchase items they never deliver the whole order and you lose money

Anonymous
map-marker Phoenix, Arizona

Alexa show 15

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It states built in fire stick but you cant get any channels from recast so its not a real fire stick. Total false advertising! Then 3 weeks for an Amazon credit, not even a refund
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User's recommendation: Alexa 10”

Anonymous
map-marker Columbus, Ohio

No refund

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Well still no refund in the mail box from Amazon no good why just use o360 and b back on my debit card
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Anonymous
map-marker Grand Rapids, Michigan

Called twice to talk with an associate: The first associate couldn't hear me. The second associate heard me, and as I searched for a message that she sent, she just hung up!

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Calling customer service didn't solve my issue, so what's the point of me calling. I didn't get any service.
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User's recommendation: When trying to contact customer service, be aware that you may have to contact them several times, only to get no service!

Leverne Tex

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Verified Reviewer
| map-marker Saint James, New York

Why my order keeps changing arrival dates

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I still haven't seen any changes to my purchase. It still says need approval. I am unable to see a shipping date.
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Nancy T Qgn

Not impressed with the knowledge of your customer service department

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A charge for Amazon channels on my new credit card that I have not even used yet and the customer service person had no patience or understanding of how to remove it.. very very very unprofessional
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Loss:
$25
Cons:
  • Please everyone watch your credit card statements

Preferred solution: Amazon channels charge removed from my credit card

User's recommendation: Don’t bother calling customer service….. a huge waste of time 45 minutes later and nothing was accomplished

Anonymous
map-marker Thorold, Ontario

I asked the question that never got answered.Tried the phone and they go through the same general questionsNeed help change product pieces

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I asked the question that d*** for God answered.You keep asking me to rate you?I want an answer to my question
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Haskell E

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Verified Reviewer

Pissed

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Wanted to exchange my power cord adapter. And he kept giving us the run around that he needs an order number which we couldn't send. He tried. I guess I don't know, but we weren't satisfied. We didn't get anything accomplished. Canceled everything and just hung up.
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Loss:
$22

Preferred solution: Full refund

User's recommendation: Be careful.

Charlotte C Huc

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Verified Reviewer
| map-marker Rocky Mount, North Carolina

Packages being shipped to UPS store

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I want and verify my ship to address which is my home, my default address and all my packages are being delivered to the UPS store. This is very inconvenient
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User's recommendation: Deliver my packages where I am asking

Anonymous
map-marker Bellevue, Washington

Two times in a ROW, my package has been out for delivery and they arrive to say “we do not have it in the truck”. I have to call for a refund too.

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Amazon - Two times in a ROW, my package has been out for delivery and they arrive to say “we do...
Product is always lost and I have to wait on hold For a refund or else they just dont send it and never refund me. The online chat is a JOKE AND the reps could care less to help you
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Lorenzo N Gon

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Issues with package being delivered

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Amazon - Issues with package being delivered
Amazon - Issues with package being delivered - Image 2
Never received the item. Customer service couldnt explain why. Third party vendor had no contact outside of a text/email service. Website said delivered but nothing never came. And I still need the item.
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Loss:
$189
Pros:
  • Pretty good service
Cons:
  • Taking a chance on shipping

Preferred solution: Deliver product or service ordered

User's recommendation: Try to get vendor info

Anonymous
map-marker Norman, Oklahoma

Returns

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My return has still not been recorded I have never had this problem with Amazon and the other return I havent sent yet doesnt have the option to drop off without a printed label and I dont have a printer I am very discouraged with Amazon right now and wont be ordering anything until this is resolved
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Anonymous
map-marker Dallas, Texas

Because I need to speak to a representative

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I have had an ongoing problem, which is a problem for absolutely no reason that Amazon can explain to me and they have admitted this and yet after months there has been no progress and no effort made to take care of the problem and rectify the situation and it is impossible to speak to someone who can actually have an impact on the situation Basically its a company that can do whatever they want to and dont have to explain it to you or anyone else for any reason. I will advise anyone that I know not to do business with these people.
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User's recommendation: Try to avoid these people at all cost