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Resolved
5.0
Details
There are third party stores selling under the Amazon name. I ordered a TV signal booster through a third party selling under Amazon and got a phoney tracking number the USPS said DID NOT EXIST. The tracking number brought up a page that said the item was shipped and...
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1 comment
Anonymous
#1423603

You stated, “Monetary Loss: $39.” But, in paragraph above, you stated (referring to Amazon), “They refunded the money on the bank card within a few days. If it wasn't for Ama...

Review
#1172356 Review #1172356 is a subjective opinion of poster.
Pros
  • Customer service in general
Cons
  • Third party companies selling under reputable companies
  • Hird party companies selling under reputable companies
Reason of review
third party scam had no intention of sending item Hence IE phoney tracking number sent by third party company.
Loss
$39
Tags
  • Third Party Scams
Resolved
2.6
Details
I'm getting tired of Amazon.com's Prime delivery "guarantees". When it doesn't get there on time, they blame it on the "carrier", and try to buy you off with a token gesture. I recieved a wrong auto part. I gave them the correct part number. As a favor they immediatly...
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1 comment
Sneaker411
#1416104

Actually, there are times it is Amazon's fault (like in your case where the wrong item was sent) and there are times it is the carriers. This weekend my issue was clearly the ...

Review
#1159445 Review #1159445 is a subjective opinion of poster.
Reason of review
Problem with delivery
Resolved
5.0
Details
On Nov 19 2017 I wanted to use A master card gift card $100 I might add to my Amazon account to purchase an Amazon gift Card I didn't think nothing of it added it to my payment history to checked out they took $1 off the card to make sure the funds were there the next...
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Review
#1135551 Review #1135551 is a subjective opinion of poster.
Reason of review
Problems with payment
Resolved
4.1
Details
I used to love Amazon, and I've been with them for a long time, but, recently, their delivery company sucks. About three weeks ago, I received a notice stating my products could not be delivered. I contacted them, and they gave me an, immediate, refund. Surprisingly,...
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1 comment
Anonymous
#1391592

You can watch literally every show on Amazon. I have yet to find one I can't watch. Some cost, some don't. If they had them all for free the Prime membership would be FAR m...

Review
#1129977 Review #1129977 is a subjective opinion of poster.
Pros
  • Sellers offered refunds
Cons
  • Delivery errors
Reason of review
Problem with delivery
Loss
$11
Tags
  • Delivery Problems
  • Extra Fees
  • Rude Representative
Resolved
3.8
Details
Incorrect item shipped - difficulty in contacting Amazon
Today I received my monthly subscription shipment which was supposed to contain 6 packages (6 in pkg) of Gevalia Caramel Macchiato K-Cups and outside of box labled as such correctly BUT the contents inside were for the Mocha Latte K-Cups. Very disappointing since can...
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4 comments
Anonymous
#1349236

Re: Google Manual Action Penalties Hello! Hope you are doing well. I discovered some major issues in your website which might be the cause for the Google Penalties and poor...

Review
#1070359 Review #1070359 is a subjective opinion of poster.
Pros
  • Pricing
Cons
  • Wrong item delivered
Reason of review
Problem with delivery
Loss
$47
Preferred solution
Deliver product or service ordered
Tags
  • Amazon Messed Up Order
Resolved Featured
4.5
Details
THIS is how Amazon trains its delivery *** -- DANGEROUS!
Idiots from Amazon left a stack of boxes (some marked "heavy") completely blocking in the main door to my house -- putting me and my entire family at risk from fire or other emergency. I have cancelled my standing subscriptions and will never buy anything from this...
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42 comments
Anonymous
#1513563

I am interested in the 2-in-1 tablet & Phone, I wanted to hear about how it works, not the condition of the box it came in. Has anyone used the phone and LIKED it? It received...

Review
#1062503 Review #1062503 is a subjective opinion of poster.
Cons
  • Poor delivery service
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Tags
  • Dangerous delivery practices
Resolved

Resolved: Apparently "in stock" doesn't mean "in stock" at Amazon...

2.5
Details
I ordered the Razor dune buggy for my son early last week. At time of order item was coded as "in stock" and received a delivery date of April 1. Item wasn't received. I received an updated e-mail showing the three month delay with dates of July to August. I’m positive the item was “in-stock” at time of order. To verify I tried to re-order and got a June-July shipping date, not the 5-8 business days on original order. Essentially, I verified the 2-4 month tag was NOT on the item at time of order, but is listed now. BTW, I’ll get it a month later if order it now? Really? Creating a fresh order is faster than getting it by back order? The amazon system simply would not give a shipping date of April 1 if that "2-4 months" code was on it at time of order (verified by the current June to July timeframe I was just quoted on website just now). Trust me. It was labeled as "in stock" in the green lettering. I'm quite used to looking at it, or the "hurry only 3 items left in stock" verbiage they are fond of. That means they either oversold the units they had on hand (not my fault), or somebody after me had expedited shipping (paid shipping or prime member) and they got the unit (also not my fault). The first customer service rep wanted ME to pay the extra $50-100 more to buy it from one of their third-party providers who has it in stock. I shouldn’t have to pay for a mistake that was not mine. Not when other online providers sell it for less than amazon. Yes, I paid a few more bucks to buy it from amazon. Not much, but it’s the hazards of being a loyal customer. After about a half hour, I was transferred to a manager who promptly hung up on me after about a minute (no screaming, but there was tone at this point). The second call into customer service the manager refused to do anything and said I must be mistaken. Even after I explained to them that the system currently wouldn’t let me get an 8-day delivery verifying the “2-4 month delay” language was not there at time of original order. What they should do is source it from one of their third-party partners (and pay the difference). It allows them to meet your obligation within a reasonable time frame for a small cost. Clearly there was a failing on their part and they should do the right thing to make it right with their valued customer. I’ve done nothing wrong except trusting their delivery of an “in stock” product in a reasonable time frame. I am very accustomed to doing most of my online shopping through Amazon. It’s my first stop and usually my last stop if the prices aren’t too far apart. If they choose not to make this right, they will not only loose this order, but all of my business. Whether they realize it or not, they have some tough competition. Wal-mart has really stepped up their “online” game in the last year or two. When I price match Amazon, they always have the same product at nearly the same price. Surprisingly often actually. Until now I’ve always stayed an Amazon customer in those instances. To the tune of $1500 last year, and on pace for probably $1500 this year. I’m still not sure how I spent that much at Amazon last year, heh heh. I was actually surprised when I went back through my order history. Their customer service has made it clear, they don’t want that customer. Now I need to figure out who will be my “go to” online retailer… I’m 46 and this is the only time I’ve posted something like this to a website. They should be proud.
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Review
#1028944 Review #1028944 is a subjective opinion of poster.
Cons
  • Customer treatment
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Resolved
4.7
Details
I have just begun doing some intensive shopping with Amazon and I do understand what this individual is saying and can empathize to a SMALL degree. Every time I call Amazon, my call is answered in the Philippines. To. get any fair AND/OR professional care and treatment...
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1 comment
Anonymous
#1261674

I, totally agree with you, and, the *** with, being politically correct. I get so tired of talking with these, so called representatives, all they can say is, sorry, did I ans...

Review
#972321 Review #972321 is a subjective opinion of poster.
Reason of review
Poor customer service
Resolved
2.0
Details
I ordered a wind turbine from a 3rd. party seller through Amazon. The wind turbine didn't work. I contacted the seller for a refund, The seller, SteamSun, tried to make every excuse possible Not to refund my money, First they said, "You must use Multimeter in order to...
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Review
#938824 Review #938824 is a subjective opinion of poster.
Pros
  • Quick delivery
Cons
  • Customer service
  • No customer service
Reason of review
Poor customer service
Loss
$241
Preferred solution
Full refund
Resolved
1.7
Details
Amazon - SIMPLEHUMAN DO NOT HONOR WARRANTIES
Amazon - SIMPLEHUMAN DO NOT HONOR WARRANTIES
Amazon - SIMPLEHUMAN DO NOT HONOR WARRANTIES
Amazon - SIMPLEHUMAN DO NOT HONOR WARRANTIES
Amazon - SIMPLEHUMAN DO NOT HONOR WARRANTIES
Amazon - SIMPLEHUMAN DO NOT HONOR WARRANTIES
i purchased a Simplehuman butterfly lid step trashcan for $120+ ,I bought when we was renovating our kitchen to have it when we was done. so i had the can sitting around for almost a month before i ever opened the item. when i did open it there was 2 huge dents on the...
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Review
#880374 Review #880374 is a subjective opinion of poster.
Cons
  • I was lied to
Reason of review
WARRANTY ISSUE, DEFECTIVE, POOR CUSTOMER SERVICE, BAD QUALITY , NOT AS DESCRIBED, LIED TO SALE
Loss
$70
Tags
  • problems solutions
  • Ripped Off
  • Amazon Lied
  • Ripped Off By Amazon
  • Amazon Warranty Scam