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Resolved
Incorrect item shipped - difficulty in contacting Amazon
Today I received my monthly subscription shipment which was supposed to contain 6 packages (6 in pkg) of Gevalia Caramel Macchiato K-Cups and outside of box labled as such correctly BUT the contents inside were for the Mocha Latte K-Cups. Very disappointing since can...
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Anonymous
Max William

Re: Google Manual Action Penalties Hello! Hope you are doing well. I discovered some major issues in your website which might be the cause for the Google Penalties and poor...

h.kitchener
h.kitchener

Go to Amazon.com and click on "orders" in top right. Sign in and then click on that particular order. You should see a listing of your oders. To the right of the order click o...

3.8
I liked
  • Pricing
I didn't like
  • Wrong item delivered
#1070359
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Resolved Featured
THIS is how Amazon trains its delivery morons -- DANGEROUS!
Idiots from Amazon left a stack of boxes (some marked "heavy") completely blocking in the main door to my house -- putting me and my entire family at risk from fire or other emergency. I have cancelled my standing subscriptions and will never buy anything from this...
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Anonymous
Indiana Jo

I am interested in the 2-in-1 tablet & Phone, I wanted to hear about how it works, not the condition of the box it came in. Has anyone used the phone and LIKED it? It received...

Anonymous
Cthom

Are you really that dumb! They don't deliver. Postal service or ups. I guess your jumping on the winey wagon.

4.5
I didn't like
  • Poor delivery service
#1062503
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Resolved
I ordered the Razor dune buggy for my son early last week. At time of order item was coded as "in stock" and received a delivery date of April 1. Item wasn't received. I received an updated e-mail showing the three month delay with dates of July to August. I’m positive...
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2.5
Amazon, Montana Province
I didn't like
  • Customer treatment
#1028944
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Resolved
I have just begun doing some intensive shopping with Amazon and I do understand what this individual is saying and can empathize to a SMALL degree. Every time I call Amazon, my call is answered in the Philippines. To. get any fair AND/OR professional care and treatment...
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Anonymous
tom Smiles

I, totally agree with you, and, the *** with, being politically correct. I get so tired of talking with these, so called representatives, all they can say is, sorry, did I ans...

4.7
#972321
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Resolved
I ordered a wind turbine from a 3rd. party seller through Amazon. The wind turbine didn't work. I contacted the seller for a refund, The seller, SteamSun, tried to make every excuse possible Not to refund my money, First they said, "You must use Multimeter in order to...
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2.0
I liked
  • Quick delivery
I didn't like
  • No customer service
  • Customer service
#938824
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Resolved
Amazon - SIMPLEHUMAN DO NOT HONOR WARRANTIES
Amazon - SIMPLEHUMAN DO NOT HONOR WARRANTIES
Amazon - SIMPLEHUMAN DO NOT HONOR WARRANTIES
Amazon - SIMPLEHUMAN DO NOT HONOR WARRANTIES
Amazon - SIMPLEHUMAN DO NOT HONOR WARRANTIES
Amazon - SIMPLEHUMAN DO NOT HONOR WARRANTIES
i purchased a Simplehuman butterfly lid step trashcan for $120+ ,I bought when we was renovating our kitchen to have it when we was done. so i had the can sitting around for almost a month before i ever opened the item. when i did open it there was 2 huge dents on the...
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1.7
Stahlstown, Pennsylvania
I didn't like
  • I was lied to
#880374
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Resolved

Resolved: Amazon - Phone techinical support service sucks

Hello I will never buy another prouduct from amazon ever again after the *** I went through trying to get my fire tablet working I restored it back to factory settings the thing locked up and put me on the  email address and password page I have my email ID but I did not have my password so I clicked on forgot password and the *** thing froze again It would not let me do anything it said contact amazon support so I called amazon and and told the person what happened so she put me on hold after about 10 minutes the she comes back on the phone and asked me for my email account information so I gave my info to the dummy and she said go online to your email and get the message they sent me I told dummy that I do not have a computer I have this tablet but I do not have access to a computer all I got was 30 seconds of nothing then she came back down to earth so she said she would transfer me to another dummy so on comes the music again I was on hold for another 10 minutes the next dummy gets on the line and said the exact thing to me the first numskull did Im Being Nice Here so this S&*%$ went on at least five more times oh I also was hung up on three times Im telling every one I know to never buy an amazon product ever if they have one to smash it into a million pieces and throw it away
1.5
Details
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Turnaround Time
Warranty
Website
I didn't like
  • Garbage products they sell
  • Phone tech support
#850077
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Resolved
Amazon - ANGRY RIPPED OFF SENIOR CITIZEN
Amazon - ANGRY RIPPED OFF SENIOR CITIZEN
TO ROCKMOUNTAIN BOOKS AND AMAZON AS A SENIOR CITIZEN ON VERY LIMITED INCOME FROM NOW ON ALL OF MY CORRESPONSE WILL BE THROUGH THE AMAZON SITE. I TRIED TO SETTLE THIS DISPUTE WITH YOU ABOUT YOU SENDING ME THE WRONG ITEM/BOOK AND YOU ARE NOT LISTENING. I DON'T THINK THAT...
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Jus2Ibony
Jus2Ibony

No it is not. The one that my priest has is a different book. Any way I paid the postage and sent it back. On the back of the book when it was brand new listed $9.95--they ...

Jus2Ibony
Jus2Ibony

Thank you for sharing this with me. I wish that I had know about this company before I ordered the book. I had to keep sending emails to the seller and Amazon to finally get...

1.0
I didn't like
  • Very unethical and nonprofessional
#800789
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Resolved
I am on the 30 day trial for Amazon Prime, and THE 1st order I made is already two days late. I was supposed to get 2 day shipping for free. It was shipped by the seller on the 4th. Amazon says I won't get it till the 9th. WTF! Good thing I did not purchase Prime at...
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Anonymous
Anonymous

There is a support # and you can get it from Amazon.com. It does take a little clicking around to find it (you have to be signed in). I know this because I've called it twice ...

Anonymous
Not ***ed anymore customer

Original poster here .... Amazon said that I have been a valued customer since 2010 and to make up for this debacle, they will give me the item for free and refunded my money....

#785951
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Resolved

Resolved: Amazon in Fort Lauderdale, Florida - Great Company That Now Has Become Awful

Addendum to my 1 st letter to Mr. Raghavender- I have researched the promotional balance- of $34.75 all over Amazon. I have discovered that there is no record of this amount-and this would account for the lack of Amazon being able to apply this -my balance due to me-to any product I purchase-regardless of whatever manner you stated- state-or will state in the future. I did discover I do have a promotional balance-see attached: As you can see I am owed $26.00 in the Amazon MP3 Category- $25.00 in the Amazon Video Category- $25.00 in the Kindle Editions Category. Total = $76.00. All this when I was never able to view any prime videos in 2015- never bought any music- nor bought any kindle books. I gather-this must be a ploy- as to entice me to spend additional monies -then and only then will I ever see the $76.00 refer below in black and white- only if I spend money to buy other Prime video/music/kindle products. Kind of a coercion process- I suspect. Again- the $35.75 owed- appears nowhere- so how can it be applied- since no one knows of it's existence besides you and I- and remember I have your e-mail that validates this amount. I did not pull it out of hat. I am forwarding this all for your review- and assessment. My impression is that there is something terribly wrong here- and should be addressed. Since you are the Assistant of Mr. Bezo- you probably are the person to do so. Unless you prefer I forward all the above - in the form of a Presidential Complaint- and notify others- which I rather not do-in lieu I am sure this is a computer glitch-and an obvious over site by your Organization. I have now spent an enormous amount of time- reading all your correspondence about policy of Amazon- the products that change- and that it would automatically be applied at the appropriate time. Well Sir- since no one knows of this besides you and I- I can't see it ever being applied to anything-and the fact that $76.00 is owed me in the Prime area- you may want to reconsider your 1 month extension of Prime services-not that I really need it-since if I buy something it shall always be over $35.00 and the shipping shall always be free. I suggest you review your position on this matter- and come up with something equitable-otherwise-I shall contact the FCC- and other Government Agencies-and consult an Attorney about this matter-and the manner your firm does business. Govern yourself accordingly
4.0
Details
Diversity of Products or Services
Price Affordability
Product or Service Quality
Turnaround Time
I liked
  • Customer service
I didn't like
  • Horrible customer service
  • Promises- failure to execute
  • Corporate office executives do not speak to their customers
#764894
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