Amazon
Reviews and Complaints
9.1M
CLAIMED LOSSES
11.6K
TOTAL REVIEWS
1.2M
PAGE VIEWS
98
ISSUES RESOLVED
Amazon Reviews
New Reviewer
Wrong order
I ordered this dress in brown and it came in white it smells like perfume as if it was worn and it has a snag on it I want the correct dress this dress is for a n important event so I need it asap
ID
Location
Detroit, Michigan
Preferred solution
Deliver product or service ordered
Fraud alert
Spoke to rep. who helped me resolve my issue. I was concerned about a charge on my AMEX card which I did not recognize.
ID
Location
Winter Park, Florida
Praising the customer service representative, Devine.
My package was not delivered and an Amazon representative named Devine assisted me. She was thorough, efficient, sympathetic and compassionate.
User's recommendation: Request delivery by UPS rather than some unknown third party who doesn’t know what he/she is doing.
ID
Location
Los Angeles, California
New Reviewer
Package drop off at wrong house
Picture shows that package was delivered. However it was drop off at a apartment that is not mine. I dont have a doormat in front of my apartment.
ID
Preferred solution
Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer
I bought a 650.00 pc set up system for my son as a birthday gift. I was told it would be delivered today. I then received an email stating this passag package was delivered. I live in an apartment community and I saw a fed ex truck driving around delivering packages...
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ID
Cons
- No help
Loss
$649
Preferred solution
Full refund
New Reviewer
Return item price outrageous to return cost more than hald of what I paid.
I contacted company and told them that UPS wanted $77.00 to return and United States Postal Service wanted $45.25 to return the mirror to Cymax. I paid 45.25, cause the mirror Martin Stevenson was suppose to be Bronze which I ordered, but is pure black. Seller said it would cost me 25.00. Not here in Kansas City, MO. I want my return amount credited back to my credit card. The amount was half the amount of the mirror. Outrageous. If I would have known that before I ordered, I would have not ordered in the first place. Please advise.
User's recommendation: Check the return.
ID
Location
Albuquerque, New Mexico
Pros
- Got a lot of stuff to buy
Loss
$45
Preferred solution
Full refund
Order sent wrong address
Amazon has been sending one of my orders to the wrong address since August. The person living there hasnt returned them and Ive tired to cancel the order but the system refused me. This is really sad that me as a loyal customer have to be treated this way! Amazon removed money out of my account and I never received the product! Very disappointed
ID
Location
Atlanta, Georgia
New Reviewer
Being charged for Amazon Prime membership
Someone opened up a prime account in my name and a Starz subscription and I want the account cancelled asap.
ID
Pros
- Website
- Lots od merchadize
- Diversity of products
Loss
$17
Preferred solution
Full refund
New Reviewer
I want to return 2 items
I have to packages that are not mine. That has been in front of the my door. For a week waiting to be picked up.
ID
Location
Manassas, Virginia
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer
I am an Amazon Prime member paying $12.99 per month. I rarely order stuff online using Amazon. I rarely watch Prime Videos. So, much of my use of my Prime membership has been ordering groceries from Whole Foods Market. Now, as of Today, I'm being told that Whole Foods...
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ID
Location
Rockville, Connecticut
Preferred solution
I want the Delivery Fee rescinded for people in my area.
My orders
The answered call was horrible. The customer service rep said she was putting me on hold so she could help me then transferred me to USPS which was what I was calling them about. Last week they delivered a chest freezer to the wrong address and made me handle getting that resolved and thus week another missing item that says I have to pick up from post office. I have been a valued customer of Amazon but Im about ready to cancel my account!!
ID
Location
Yonkers, New York
999018****
e You owe me 499/-for galaxy 7 Samsung iPad. I had to pay again for the same. Please refund my money and confirm.
ID
Location
Delhi, National Capital Territory Of Delhi
New Reviewer
Refund
Your customer service was HORRIBLE Staff could not resolve the problem My gift receipt was send back to the peri who sent me the gift after I was assured it will not. It took me 3 weeks to get back the money and hours of phone conversation with Amazon
ID
Loss
$100
Preferred solution
Compensation
New Reviewer
No receiving item on time
They say if I spend 35$or more I will receive item overnight it didnt happen,now they offering me 5$ gift certificate like that is supposed to make me feel better.NOT AT ALL
ID
Loss
$150
Preferred solution
Deliver product or service ordered
New Reviewer
My payment method not going through
My payment method is not going through My payment was accepted then today I received an email saying that it didnt go through but they took my money and I really needed those items
ID
Pros
- Availability of product
- Burnt cable received
Cons
- Poor range
Loss
$100
Preferred solution
Full refund
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