State: Colorado Product: Amazon Shipping Service Clear all filters (5 of 242 reviews match)
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Amazon in Englewood, Colorado - Not delivered on promised date

1.0
Details
11 years I have been a customer!! this company is getting worse!! order from smaller shops or all we will have left is amazon! then they can charge what they want!! really disgusted about how I was treated no one made an attempt to give me a break and a discount!! what a lousy company
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#1597114 Review #1597114 is a subjective opinion of poster.
Service
Amazon Shipping Service

Amazon messed up again

1.0
Details
Ordered a book set for my daughter as a gift. Was supposed to get free next day delivery (by December 21). It is now December 25, i.e. Christmas, and this set has yet to arrive. Called customer service and was told that my daughter would have to wait until the 27th to get her gift. This is unbelievable... Second time in two months that Amazon has completely messed up and left me in the short end of the stick. Guess I should start thinking about whether I want to renew Prime when it expires... Especially, with other companies offering similar shipping without the membership fee.
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#1432882 Review #1432882 is a subjective opinion of poster.
Service
Amazon Shipping Service
Reason of review
Order processing issue
Ordered a rug in a 9x12. Amazon sent me a 5x8. When I called to inform them about the size issue, they first tried to tell me I was mistaken. When I told them to look more carefully at the order they acknowledged that they sent the wrong size and I was ensured that...
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#1432880 Review #1432880 is a subjective opinion of poster.
Service
Amazon Shipping Service
Reason of review
Not as described/ advertised

Amazon in Denver, Colorado - Paid order never seen

I ordered and paid small package from Amazon. After 3 weeks I did not receive anything, even I m Prime member. I have to investigate and talk to shipping companies over phone and in person multi times and find out no answer - either no package. Amazon was so "great" they offered me return money and if I like to receive my package, I have to repeat myself whole process and place new order again... ;( I m do not think I like to spend my next 3 weeks again with same ***. Amazon was not able just fix it and resend original order even after phone conversation...!!!???
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#951515 Review #951515 is a subjective opinion of poster.
Service
Amazon Shipping Service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Amazon and Fedex

I have spent thousands and thousands over the years ordering from Amazon.com. The service used to be excellent but suddently they started using FedEx Smartpost and no matter if I pay extra or not, my order will sit somewhere for days. Right now a book has been sitting in the Denver facility for two days. I live 2 hours away. Then I predict it will come to my town in Buena Vista, Colorado and sit there for two days. The facility is a half mile away from my house.Then to the P.O. for a day. SmartPost is dumbpost.It is not Amazon's service that I am complaining about but their use of Fedex Smartpost as their carrier. The Post Office has told me that Fedex Smartpost doesn't leave the Denver facility until they have enough to make the trip worthwhile. I don't know about that. I rarely use the FREE shipping with Amazon anymore but pay and it doesn't seem to make any difference in shipping time. Wake up, Amazon.com!!!
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#248632 Review #248632 is a subjective opinion of poster.
Service
Amazon Shipping Service