Stolen account - Amazon fails to help recover it
I’ve been a loyal Anazon customer for years! I’ve submitted many reviews, been a member of the Vine program, enjoyed doing micro tasks on their mturk platform. Within a matter of hours while I slept someone managed to not only gain access to my account but effectively changed the email and log in information. Everything I’ve spent years building gone in a matter of 4 hours. The emails I received showing these changes have no way to dispute or offer a way to lock the account while you attempt to fix the problem. This was Christmas time and I had orders pending, debit/credit cards on file and this person had access to everything due to some ignored issue in their system. You can’t contact anyone on the app unless you have access to the account and I had to find a phone number to call customer service and while the employee was sympathetic with the situation he said all he could do was give the information to their fraud department and I’d hear from them - I never have. I have all the emails showing these changes that were made, the picture used for the icon is my family… even the name on the account is still my name. It’d be easy to prove that it is my account yet Amazon has no way to fix this sort of issue.
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Comments
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oh please, all you had to do was call Amazon customer service, was there a reason you didn't do that? I'm over stupid people posting negative reviews because they're stupid ....maybe we should be able to post reviews of the reviewers