Honor your promise to me

Chatted with a CSR about a problem I was having in regards to a company I was having trouble with in getting a warranty claim processed. The CSR, after what seemed like due diligence on their part, offered me a one time replacement of the part in question and without having to send anything back. I only had to purchase again the part in question and wait for it to arrive. I was elated and accepted the offer. Was told that as soon as I had received the replacement part that I was to contact CS again through chat and then they would issue my promised refund. I did that but this time, another CSR said that the first CSR that I spoke to did not have the authority to issue this refund and they denied the refund altogether. I have since revoked my Amazon membership and removed all payment options. When it is time for the annual renewal I will be done with Amazon. So now, I have to take the time to send the part back for a full refund which still leaves me driving around with a bad part in my vehicle. The company that offered the lifetime warranty is still being decided by me on how to proceed and if and when I make a complaint against them here. at a time of my choosing. Amazon has issued an apology but it is of little consequence to me. They should honor a promise made by one of their own CSR's EVEN when the CSR is wrong. For Amazon, a company worth billions, to not make things right is unethical in my opinion. And for a part that cost under $100.00 smells of pettiness and an uncaring thought of it's customers. Plus Amazon DOES NOT MAKE IT EASY to find chat records which I have yet to find.

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