Customer service
So difficult to speak to someone who actually resolves complaints and can answer questions. Filed an insurance claim due to a product injuring my pet and the supervisor could not provide a phone number where I could reach the claim department for the partial refund of my vet bill for the injury it caused. Waited in the phone for 35 minutes with no information or resolution. Absolutely horrible experience all around. Been waiting 11 days for no response and email after email and nothing.
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