Madurai, Tamil Nadu
5.5K views
Not resolved
4 comments

Hello I am Sabarish Kumar

I wish to bring this to your kind notice that I had placed an order, WD Elements Portable 1TB USB 3.0 External Hard Drive (Black) (Order # -402-7192204-6963567) on Amazon.in on Sept 29, 2014 and received the product on Oct 7, 2014. Unfortunately the product was not working so I placed return request on Oct 7, 2014 and the product was picked up from my end by Amazon.in on Oct 9, 2014. The refund amount (i.e,) 3739 INR was to be credited to my account on or after Oct 9, 2014 but till today (Nov 07, 2014) the amount has not been credited. When I contacted Amazon.in on this issues several times after I initially checked the status of refund on Oct 14, 2014 they provided me with the NEFT Payment Transaction ID – 1459775859461094 and added that the refund was initiated on Oct 9, 2014 and also suggested me to check my bank statement. After I checked my bank statement, I contacted Amazon.in and informed that no money was credited and also provided a soft copy of my bank statement on their request.

Again a week later I asked them for the UTR number and they provided the same Payment Transaction ID saying it's the UTR number. Meanwhile I even asked them for proof of the refund initiation and they didn't provide me any, they have been beating around the bush. They have been sending the same email time and again, every time I contacted the costumer care. It's been more than a month now. Now they are disconnecting my call intentionally (either putting on hold or the Customer care associate saying "Thank you for contacting Amazon...." while I am still saying "Hold on hold on....".) Even after a word of warning from me they have uploaded the status of the refund as "refund issued". I have been taking to them for more than a month everyday. THEY ARE CHEATING CUSTOMERS. PLEASE TAKE SEVERE ACTION AGAINST AMAZON.

As the refund amount was not credited to my account till now and I request you to look on to this issue and to suggest me the right solution to resolve this issue.

Thank you.------------------------------------------------------------------------------------------------------------------------------------------------------------------Followings are emails and chat transcripts from Amazon.in

1 --------------- Hello, Here's a copy of the chat transcript you requested:Initial Question: I would like to know about the refund status of a recently returned item. When I checked the status it says "In transit" and also "Refund issued" whereas it seems no bucks returned to my account, if I'm right. 08:05 PM IST Amazon(Amazon): Thank you for contacting Amazon!my name is Deepak I'm sorry to know about this. I'll be glad to help you. 08:05 PM IST Sabarish Kumar N R: Could you please address my issue ASAP ? 08:06 PM IST Amazon(Amazon): Sure Sabarish Please allow me few time to check it for you. 08:06 PM IST Sabarish Kumar N R: Of course take your time 08:07 PM IST Amazon(Amazon): Thanks for waiting Sabarish As I have checked the details your refund was initiated on:Thursday 9 October 2014 5:03 PM and as per your mode of payments,It takes 7-9 business days for the cheque to be delivered to your given address. 08:08 PM IST Sabarish Kumar N R: What does Refund issue mean? 08:09 PM IST Amazon(Amazon): There is no any issue in your refund,Your refund is in process. 08:10 PM IST Sabarish Kumar N R: Thank you Deepak08:10 PM IST Amazon(Amazon): You are most welcome Sabarish 2--------------------- Hello,Here's a copy of the chat transcript you requested: Initial Question: hello09:40 AM IST Ahmed(Amazon): Hello, my name is Ahmed. I'll certainly try to help regarding your concern.09:41 AM IST Sabarish Kumar N R: I would like to check my refund statusit's been over 10 days09:41 AM IST Ahmed(Amazon): May I place you on hold for two minutes while I research this for you?09:41 AM IST Sabarish Kumar N R: last time I contacted they told me it would take 10 days for refunyup09:42 AM IST Sabarish Kumar N R: and also do check if I'd requested for cash cheque or money transfer to my account, I forgot.09:45 AM IST Ahmed(Amazon): Thanks for your patience Sabarish.

I've checked with your account and see that you refund was requested on 12 October 2013.09:45 AM IST Sabarish Kumar N R: 2013, pardon09:45 AM IST Ahmed(Amazon): oh sorry 2014.09:46 AM IST Ahmed(Amazon): In this situation, as you haven't received the order yet, this issue is to be investigate by our billing department and they will contact you via an e-mail for the update and it will take 2 business days.09:47 AM IST Sabarish Kumar N R: what does in transit mean, has the product reached you?still two days?09:48 AM IST Sabarish Kumar N R: I'm afraid this would be the last purchase with Amazon09:49 AM IST Ahmed(Amazon): I'm really sorry for this Sabarish, please wait I'll escalate this with our billing department.09:51 AM IST Sabarish Kumar N R: The sooner the better. Already I've stared developing second thoughts on Amazon.09:52 AM IST Ahmed(Amazon): Sure Sabarish, I've forwarded your request to our Billing department.09:52 AM IST Sabarish Kumar N R: Em, regarding the mode of refund, cash cheque or account transfer?09:53 AM IST Ahmed(Amazon): Account Transfer.09:53 AM IST Sabarish Kumar N R: Could you tell me which bank?09:56 AM IST Ahmed(Amazon): We don't have the bank details but the account number ends with 0137.09:57 AM IST Sabarish Kumar N R: thank you09:57 AM IST Ahmed(Amazon): You're welcome. Is there anything else that I may help you with today?09:57 AM IST Sabarish Kumar N R: Yes refund, make it ASAPThank you09:57 AM IST Ahmed(Amazon): Sure Sabarish, I've already forwarded your request.

Thank you.Amazon.in3----------------------- Hello,Here's a copy of the chat transcript you requested: Initial Question: Hello06:04 PM IST Amazon(Amazon): Thank you for contacting amazon.Hello, my name is Amit.I'll be glad to help you.Hi Sabarish.06:05 PM IST Sabarish Kumar N R: Ya, I've a issue with refundAmazon has confirmed that refund has been issued on Oct 12but I don't seem to have received06:06 PM IST Sabarish Kumar N R: I've enquired my bank about this tooThey told the samenot refunded06:06 PM IST Amazon(Amazon): May I place you on hold for 2 minutes, while I research on this?06:08 PM IST Sabarish Kumar N R: I'd like you to cross-check my account number with this SUSPECTED CREDIT CARD REMOVED06:09 PM IST Sabarish Kumar N R: The refund status says "In transit" and also "Refund issued on Oct 12"06:10 PM IST Sabarish Kumar N R: In transit means the product en route to Amazon but not yet reached, if I'm right.06:10 PM IST Amazon(Amazon): As I have checked that your refund was initiated from our side on Thursday 9 October 2014 5:03 PM.But till yet you did not received your refund.So I am contacting our billing team to solve this issue.They will contact you with in 24-48 hours and provide you all the information.You need not to worry now.Please wait for 24-48 hours.06:11 PM IST Amazon(Amazon): I am positive that you should get your refund.06:11 PM IST Sabarish Kumar N R: I've already receive a mail from Amazon but still 06:12 PM IST Sabarish Kumar N R: reference number for the refund is ".NFT-141013130XXXXXXXXXXXXXX."is the reference no ends with xxxxxxx?06:13 PM IST Amazon(Amazon): This time I am positive that you should get your refund .Our billing team will contact you and provide you all the information.You need not to worry this time.06:13 PM IST Sabarish Kumar N R: Regarding the account noIs the card no the same as the above?06:14 PM IST Amazon(Amazon): Yes your card number is correct.06:15 PM IST Sabarish Kumar N R: that's a relief 06:15 PM IST Amazon(Amazon): You need not to worry this time.Is there anything else I may help you with? 06:15 PM IST Sabarish Kumar N R: nope

Thank you.Amazon.in

4----------------------------- Hello,

I'm writing to follow up on our conversation about the order you placed was " WD Elements Portable 1TB USB 3.0 External Hard Drive (Black) " was refunded on 12 October 2014.

Please check in bank with this transaction ID 1459775859461094 is Rs.3,739.00.

If you require any further assistance, you can contact us from the following link:

www.amazon.in/contactus

1800 3000 9009

I hope this helps. We look forward to seeing you again.

Warmest regards,kushboo B

5------------------------ Hello,

I'm sorry to hear that you are unable to see the refund on your order #402-7192204-6963567.

I've thoroughly checked with my available resources and can confirm that we issued a refund to your bank account for Rs.3739.00 on 12 October 2014.

The reference number for the refund is ".NFT-141013130XXXXXXXXXXXXXX.". The reference number will be generated only after the refund is confirmed.

Since you are unable to locate the refund on your account, I request you to please contact your bank customer service with this reference number and ask them to check for the refund with it.

Also, I request you to please check your bank statement between 12 October 2014 to 20 October 2014.

In case, if they still don't see the refund with the provided reference number, please ask them immediately to file a charge dispute on this transaction. Please use the term charge dispute when you are in call with them, only then they will be able to file it for you.

At that time, they'll see a pending refund and will follow the path back to our payment processor to locate the refund.

I'm very positive this will resolve the issue and you will be able to locate the refund.

If bank still unable to locate the refund even after filing transaction dispute, please take transaction dispute number from bank and reply to this email.

Once again, I apologize for the inconvenience you have faced to locate the refund.

If you have any queries or concerns, please feel free and reply to this email, we will be more than glad to help you.

I hope this helps. We look forward to seeing you again soon.

Warmest regards,Sumeeth

6------------------ Hello,

I understand your concern that you have not received the refund.

Let me assist you ,

I have checked with my available resources and want to inform you that already a refund Rs.3739.00 has been credited to your bank account on Thursday 9 October 2014 5:03 PM.

I once again request you to check with the bank once again as we are clear and sure that we have refunded the full amount.

I would request you to provide us the scan copy of the transaction for this month.

Once you provide us the scan copy we will forward it to the billing team and your concern will be resolved.

I sincerely apologies for this additional step that might cause you inconvenience. I hope you'll understand that this will help us in assisting you more precisely.

I hope this helps. We look forward to seeing you again soon.

Warmest regards,Sanjay A

7------------------- Hello Sir,

Thank you for writing back to us with required information.

Rest assured, I've forwarded your information to our billing department for further research.

Our billing team will write back to you within 1-3 business days with more information.

If you don't receive the reply within 3 business days or if you have any other or further concerns, then please let us know by replying to this e-mail and we'll do everything we can to help.

You can also reach us by chat or phone from this link:

https://www.amazon.in/gp/help/customer/contact-us/279-2671908-5084533?ie=UTF8&la...

Thank you for your immense patience in this matter.

We hope to see you again soon.

Warmest regards,Madhavi S

8------------------------ Hello,

Please accept our sincere apologies for the inconvenience you may have experienced,

I really apologize for this inconvenience, We certainly don't want our customer to face this kind of problems.

I would like to inform you the billing department is investigating your issue and I apologize for the delay.

I would like to request you to please wait for 24 more hours for the billing department to forward us the information and we shall inform you at the moment.

We take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. Upon thorough review of the situation, we narrowed the cause to the concerned department so that you may never face this kind of problems in future again.

If you have any further questions or comments regarding this matter, please feel free to discuss it with us, We will surely help you.

I hope this helps.

We look forward to seeing you soon.

Warmest regards,Debojit D

9----------------- Hello,Here's a copy of the chat transcript you requested: Initial Question: hello07:02 PM IST Amazon(Amazon): Hello, my name is Akshay. I will be happy to help you today.07:03 PM IST Amazon(Amazon): Sabarish how may I assist you with my best.

07:04 PM IST Sabarish Kumar N R: The billing department should have contacted me today on incorrect refund issue but not yet they have contacted me07:05 PM IST Amazon(Amazon): Sabarish the refund has to be of 3739rs.right?07:05 PM IST Sabarish Kumar N R: yup07:05 PM IST Amazon(Amazon): Sabarish as I can check we have refunded the same amount.07:08 PM IST Amazon(Amazon): Sabarish I have checked it in notes that you have not received the refund yet.Sabarish are you there?07:09 PM IST Sabarish Kumar N R: yes I amI know I've not received the refund yet that's why I'm contacting you07:10 PM IST Amazon(Amazon): Sabarish refund reference: .NFT-14101313007:10 PM IST Sabarish Kumar N R: is refund initiated again?07:10 PM IST Amazon(Amazon): rIGHT.sorry.07:11 PM IST Amazon(Amazon): Right.This refund request is being treated as a disbursement as there was a new CC or DD refund instrument specified on the requestSunday 12 October 2014 3:04 AM (IST) 07:11 PM IST Sabarish Kumar N R: so when will it reach my acc?ount07:11 PM IST Amazon(Amazon): Sabarish I really apologies for the inconvenience that you have not received any response yet.. 07:12 PM IST Sabarish Kumar N R: yes initially I went for DD option but later changed it as account transfer07:12 PM IST Amazon(Amazon): Sabarish refund has to be in your account yet.07:12 PM IST Sabarish Kumar N R: so when will it reach my account?07:13 PM IST Amazon(Amazon): It has to be reach in your account.07:14 PM IST Amazon(Amazon): I don't know the reason why it is not reached to your account.Please accept my apologies for the inconvenience caused to you.i am escalating this matter at higher level because it is not the way we process refund.07:15 PM IST Amazon(Amazon): Your refund is in wait from a long time.It will be done on urgent basis.Sabarish It never happens like this.The reason is not updated that why this happened.07:16 PM IST Amazon(Amazon): Please accept my apologies Sabarish.07:16 PM IST Sabarish Kumar N R: mmmm07:16 PM IST Amazon(Amazon): I will personally follow up your case from now.And will send you the updates as well.07:16 PM IST Sabarish Kumar N R: so could you tell me still how many day do I've to entertain you exchanging messages?07:16 PM IST Amazon(Amazon): I am sure this will work for you.07:17 PM IST Amazon(Amazon): Sabarish You have no need to follow up I will do it for you and I will try my best that it will be done by monday.So we can gain your faith back which you have lost little.07:17 PM IST Sabarish Kumar N R: ah still two more days07:18 PM IST Amazon(Amazon): Sabarish tomorrow is sunday.otherwise I will ask for tomorrow.07:19 PM IST Sabarish Kumar N R: no chance for that because already I've lost faith in you and I'm ready with all the required papers to file a case against Amazon.in if I don't receive my refund in 4 days.07:19 PM IST Amazon(Amazon): Sure Sabarish.07:20 PM IST Amazon(Amazon): Sorry.I took it wrong.07:20 PM IST Sabarish Kumar N R: anyways I took it right07:20 PM IST Amazon(Amazon): Sabarish It will be with you with in next 4 days.07:20 PM IST Sabarish Kumar N R: thanks for updating me07:20 PM IST Amazon(Amazon): I got it correct but i just got scared with the first few lines.07:20 PM IST Sabarish Kumar N R: and stick to the 4 days07:21 PM IST Sabarish Kumar N R: that's the deadline07:21 PM IST Amazon(Amazon): Sure Sabarish.07:21 PM IST Sabarish Kumar N R: bye07:21 PM IST Amazon(Amazon): Sabarish I hope i answered to your query at your satisfaction level.07:22 PM IST Amazon(Amazon): Sabarish I got nervous now because it's the first experience with me that customer reacted in this manner.i hope you can understand.07:22 PM IST Sabarish Kumar N R: yes I do very well07:22 PM IST Amazon(Amazon): Please accept my apology if i have done any mistake.Thank you for your understanding.07:23 PM IST Amazon(Amazon): Sabarish I hope i answered to your query at your satisfaction level.07:23 PM IST Sabarish Kumar N R: Don't panic, if at all I file a case it would be against Amazon.in not personally on you07:23 PM IST Amazon(Amazon): Thank you Sabarish.

Thank you.Amazon.in10------------------------------ Hello,Here's a copy of the chat transcript you requested: Initial Question: Hello. Refund not yet received. 05:07 PM IST Emmanuel(Amazon): Hello, my name is Emmanuel. I'll certainly try to help regarding your concern.05:08 PM IST Sabarish Kumar N R: Today is the promised date. 05:08 PM IST Emmanuel(Amazon): I'm sorry to hear that Sabarish.Could you please provide the order number?05:09 PM IST Sabarish Kumar N R: 402-7192204-696356705:10 PM IST Emmanuel(Amazon): Thank you for the order number./Please wait while I check this for you.05:13 PM IST Sabarish Kumar N R: Hello05:14 PM IST Emmanuel(Amazon): Thank you for your patience Sabarish.I'm sorry that it took little longer than expected.05:15 PM IST Sabarish Kumar N R: 20+ days is not little longer05:17 PM IST Emmanuel(Amazon): No Sabarish, I was talking about the wait time I took to check the information.I'm really sorry that the refund has not been credited yet.05:17 PM IST Sabarish Kumar N R: I'm talking about the refund wait 05:18 PM IST Emmanuel(Amazon): I will go ahead and contact our billing team asking them to process the refund right away and will inform them to confirm the same with you.05:18 PM IST Sabarish Kumar N R: Fine I'll head to the consumer court right away 05:19 PM IST Sabarish Kumar N R: I've been waiting for the billing team to respond for a weekEnough is enough 05:21 PM IST Emmanuel(Amazon): I understand Sabarish, please accept our apologies for the inconvenience caused in this regard.We certainly didn't expect this to happen.05:21 PM IST Sabarish Kumar N R: Thanks for everything. Bye. I can wait no longer. 05:21 PM IST Emmanuel(Amazon): Please be assured, I will send the request to the billing team on priority for you.05:22 PM IST Emmanuel(Amazon): Please give us last chance to resolve this for you Sabarish.05:22 PM IST Sabarish Kumar N R: Let's deal it officially thru the court 05:23 PM IST Sabarish Kumar N R: Already I gave more than enough time and details you wanted 05:25 PM IST Emmanuel(Amazon): Yes Sabarish, I understand that you've provided all the details which we greatly appreciate.05:26 PM IST Emmanuel(Amazon): Please be assured, I will send the request to the billing team on high priority asking them to issue the refund today and will also ask them to confirm the same with you via email.05:27 PM IST Emmanuel(Amazon): I understand Sabarish, this is has been very much delayed and please understand we certainly didn't expect this to happen and is a rare case.05:27 PM IST Sabarish Kumar N R: Fine you gave me a wordToday You have upto 9 pm05:29 PM IST Emmanuel(Amazon): Thank you for your understanding and patience in this regard Sabarish.As informed, I've successfully sent the request to the team asking them to process the refund today,Here is the request which I've sent to them :

*** ISSUE THE REFUND TODAY **

Hello team,

Customer was promised that the refund will be received today and it has not yet been credited and is not at all happy with this, I request you all to check and process the refund at the earliest by today and update the customer with the same.

Thank you.05:30 PM IST Sabarish Kumar N R: Hmmm05:31 PM IST Sabarish Kumar N R: If you don't live up to your word then I'll. 05:32 PM IST Emmanuel(Amazon): I understand your frustration Sabarish, If i were you I'd have felt the same.05:33 PM IST Sabarish Kumar N R: Here's my word if the refund is not issued by 9pm tonight a complaint will be filed tomorrow morning by 1105:33 PM IST Emmanuel(Amazon): Please rest assured as the request has been sent to the team they will process the refund.Okay Sabarish.As the request has been sent to the team they will process the refund and also they will update you with the same.05:34 PM IST Sabarish Kumar N R: Bye Thank you 05:34 PM IST Emmanuel(Amazon): I'm really sorry for the inconvenience caused.And thank you for your patience in this regard.You're welcome Sabarish=.Thank you for contacting Amazon. We hope to see you again. Have a great day.

Thank you.Amazon.in11----------------------------- Hello,Here's a copy of the chat transcript you requested: Initial Question: Please connect me to some higher decision making authority from the Billing department to fix my issue07:31 PM IST Amazon(Amazon): Hello, my name is Pranay. I'll be glad to help you today.Please let me know your concern, I'll be happy to do everything I can to help you.

07:31 PM IST Sabarish Kumar N R: I'm not interested in talking with no one other than an official from the billing dept07:32 PM IST Sabarish Kumar N R: I already made a request on the same some 20 mins ago but I got disconnected07:33 PM IST Amazon(Amazon): At this point of time, I request you to write an email to "cs-relpy@amazon.in" with your concern.We'll forward your email to our billing department and you'll receive a response from our billing team within 24 hours.07:34 PM IST Sabarish Kumar N R: For your information the deadline is today 9pm for the refund of this order 402-7192204-696356707:35 PM IST Sabarish Kumar N R: I'm not ready to explain things time and again to a random person evertime07:36 PM IST Sabarish Kumar N R: I demand you to connect me to some higher decision making authority from the Billing department to fix my issue right on this chatAND I AM SERIOUS! 07:37 PM IST Amazon(Amazon): I'm sorry, we do not have chat facility for our Billing team.Please write a email and you'll receive a response within 24 hours maximum.

Thank you.Amazon.in12------------------ Hello,I'm sorry to hear that you are unable to see the refund on your order #402-7192204-6963567.

I've thoroughly checked with my available resources and can confirm that we issued a refund to your bank account for Rs.3,739.00 on Sunday 12 October 2014 2:35 PM. Please understand that the refund was initiated on 9th October and processed on 12th October.

The reference number for the refund is already sent to you via email by our billing team. The reference number will be generated only after the refund is confirmed.

Since you are unable to locate the refund on your account, I request you to please contact your bank customer service with this reference number and ask them to check for the refund with it. Also, I request you to please check your bank statement between 9 October 2014 to 15 October 2014.

In case, if they still don't see the refund with the provided reference number, please ask them immediately to file a charge dispute on this transaction.

Please use the term charge dispute when you are in call with them, only then they will be able to file it for you.At that time, they'll see a pending refund and will follow the path back to our payment processor to locate the refund.

I'm very positive this will resolve the issue and you will be able to locate the refund.

If bank still unable to locate the refund even after filing transaction dispute, please take transaction dispute number from bank and reply to this email.

Once again, I apologize for the inconvenience you have faced to locate the refund. If you have any queries or concerns, please feel free and reply to this email, we will be more than glad to help you. I hope this helps. We look forward to seeing you again soon.

Warmest regards,Vijaya K

13---------------- Hello

Hello,

I've forwarded your issue to our billing Customer Service team. You should hear back from them in the next 1-2 business days.

We look forward to seeing you again soon.

Warmest regards,

14---------------- Hello,

Thanks for writing back with the contact number.

I will forward this number to the billing team and make sure you will get a call from them.

In the meanwhile I would kindly request you to contact the bank agent clearly make them a note of "charge dispute" so that they will give you a reference number for this charge dispute of your refund.

You please write to us with that reference number so that we will proceed further and do needful to you with the refund.

If you need help with any other query, please contact us by visiting the following link:

https://www.amazon.in/gp/help/customer/contact-us/279-2671908-5084533?ie=UTF8&la...

We're available 24 hours a day, 7 days a week.

We look forward to seeing you again soon.

Warmest regards,Nanda S

15-------------- Hello,

This mail is regarding your order #402-7192204-6963567.

This is to inform you that please contact with your bank with refund reference no. NFT-141013130XXXXXXXXXXXXXX and they will surely help you in this.

However If your bank is unable to locate the refund with the reference number NFT-141013130XXXXXXXXXXXXXX.

Please follow the below steps:

1. Contact the customer service of your bank. 2. File the transaction dispute as "refund never processed." 3. On doing that, they'll see a pending refund and will follow the path back to our payment processor to locate the refund. 4. If your bank is still unable to locate the refund even after filing transaction dispute, collect the transaction dispute number from your bank and send it to us as reply to this email.

We will escalate this matter to the appropriate team and make sure that you receive the refund at the earliest.

We look forward to seeing you again soon

Warmest regards,Manish N

Amazon.in

16------------------ Hello,

This E-mail is regarding the refund of the order#402-7192204-6963567 for item "WD Elements Portable 1TB USB 3.0 External Hard Drive (Black)".

I would like to inform you that as you have not received the refund in your account till date, I request you to please dispute the charges with the bank. In case they are not able to help please provide us the copy of the bank statement along with the dispute transaction ID and we will assist you further.

We look forward to seeing you again soon.

Warmest regards,Jasmeet S

Amazon.in

17---------------- Hello,

I understand that you want the full NEFT transaction ID. I'll surely help you about this.

So quickly resolve this concern, I have contented to our billing team and ask them to look into this matter and resolve this on high priority.

So, I requested to you please wait for another 2-3 business days and our billing team is write back to you with proper resolution.

And please be assure that you will get the refund for your order at the earliest.

We try our level best to provide convenient and stress free shopping to our customers but in this case we haven’t met the standard, please accept my sincere apologies for this.

Your patience and understanding is highly appreciated in this matter.

I hope this helps. We look forward to see you soon.

Warmest regards,Prince B

18---------------- Greetings from Amazon.in

We wanted to let you know that we received your return for your order 402-7192204-6963567 and our returns department is now processing it.

If a refund is due you will receive another email confirmation shortly.

Further information regarding refunds can be found on our help pages http://www.amazon.in/gp/help/customer/display.html?nodeId=201149850

Thank you for shopping at Amazon.in.

Note: this e-mail was sent from a notification-only e-mail address that cannot accept incoming e-mail. Please do not reply to this message.19------------------ I demand the SCREENSHOT of the page you use to get the NEFT ID and also the SCREENSHOT of the page which confirms that your transaction is refund initiated(as you have said). And also today is the third day and I have not received a mail from you. Sabarish Kumar 20--------------- Hello,

I am sorry to inform you that we are unable to send you the screen shot as per company policy. I apologize for the inconvenience.

To make things even better, I have checked and found that the amount of Rs.3,739.00 has been issued to you on 12 October 2014 from our end and till now it would have been credited to your account.

I request you to please contact your bank customer care service for the status of refund, if till now you have not received the same.

Rest assure that your issue will be resolved at the earliest.

If you have any further query, please write back to us and we will resolve your issue at the earliest.

We look forward to seeing you again soon.

Warmest regards,Salman K

21----------------------- Hello,

As per our conversation, I've escalated this issue to our concern department and within 24-48 hrs. you will definitely get an email regarding the NFT details.

I hope this helps you.

Warmest regards,

22----------------------- Hello,

I'm writing to follow up on our conversation about the refund for your order #402-7192204-6963567 .

Our Billing department has confirmed that we issued a refund to your bank through NEFT for Rs.3739.00 on 9 October. The reference number for the refund is reference: .NFT-141013130XXXXXXXXXXXXXX.

Please contact your bank with this reference number for more information about your refund. If you still don't see your refund, please contact your bank and dispute the transaction as "refund never processed." At that time, they'll see a pending refund and will follow the path back to our payment processor to locate the refund.

I hope this helps. We look forward to seeing you again soon.

Warmest regards,Sonika

Amazon.in

23------------------ Hello,

I'm writing to follow up on our conversation about the refund for your order #402-7192204-6963567 .

Our Billing department has confirmed that we issued a refund to your bank through NEFT for Rs.3739.00 on 12th October 2014. The reference number for the refund is reference: Payment Transaction ID 1459775859461094

Please contact your bank with this reference number for more information about your refund. If you still don't see your refund, please contact your bank and dispute the transaction as "refund never processed." At that time, they'll see a pending refund and will follow the path back to our payment processor to locate the refund.

I hope this helps. We look forward to seeing you again soon.

Warmest regards,Meghana

24--------------------- Hello Sabarish,

This Email is regarding the refund for your order of 'WD Elements Portable 1TB USB 3.0 External Hard Drive (Black)'.

I've checked and ca confirm that full refund was issued from our end for the above order. The reference number for the refund is NFT-141013130XXXXXXXXXXXXXX.

If you still not receive the refund, I kindly request you to please contact your issuing bank with this reference number for more information about your refund and dispute the transaction as "refund never processed." At that time, they'll see a pending refund and will follow the path back to our payment processor to locate the refund.

I hope this helps. We look forward to seeing you again soon.

Warmest regards,Fawaaz

25---------------- Hello,

I'm writing to follow up on our conversation about the refund for your order #402-7192204-6963567 .

Our Billing department has confirmed that we issued a refund to your bank through NEFT for Rs.3739.00 on 9 October. The reference number for the refund is reference: .NFT-141013130XXXXXXXXXXXXXX.

Please contact your bank with this reference number for more information about your refund. If you still don't see your refund, please contact your bank and dispute the transaction as "refund never processed." At that time, they'll see a pending refund and will follow the path back to our payment processor to locate the refund.

I hope this helps. We look forward to seeing you again soon.

Warmest regards,Sonika

26-------------------- Dear Customer,

I am James from Amazon customer service, I am writing to follow up on our telephonic conversation regarding your order.

I am sorry for the delay and inconvenience caused regarding the refund for this order.

I have contact the billing team to send the U.T.R number at the earliest to you.

I will personally follow up on this order and will keep you posted.

I am going to be you single point of contact till the issue is resolved.

Its been a pleasure assisting you and thank you giving me an opportunity to serve you.

Warmest regards,James

27----------------------------- Hello,

I am sorry that you are unable to locate the refund yet for your order #402-7192204-6963567.

I understand that your bank is unable to locate the refund with the reference number #1459775859461094.

Please follow the below steps:

1. Contact the customer service of your bank. 2. File the transaction dispute as "refund never processed." 3. On doing that, they'll see a pending refund and will follow the path back to our payment processor to locate the refund. 4. If your bank is still unable to locate the refund even after filing transaction dispute, collect the transaction dispute number from your bank and send it to us as reply to this email.

We will forward this matter to the appropriate team and make sure that you receive the refund at the earliest.

If you need help with any other query, please contact us by visiting the following link:

https://www.amazon.in/gp/help/customer/contact-us/279-2671908-5084533?ie=UTF8&la...

Were available 24 hours a day, 7 days a week.

We look forward to seeing you again soon

Warmest regards,Nithya R

Amazon.in

28------------------------Hello,

I'm Sai from Amazon leadership team and I'm writing this e-mail in reference to the order #402-7192204-6963567. I have looked in to the issue which you are facing and as you requested we already gave you the UTR number.

In this case I request you to follow the below steps:

Please follow the below steps:

1. Contact the customer service of your bank. 2. File the transaction dispute as "refund never processed." 3. On doing that, they'll see a pending refund and will follow the path back to our payment processor to locate the refund. 4. If your bank is still unable to locate the refund even after filing transaction dispute, collect the transaction dispute number from your bank and send it to us as reply to this email.

Please kindly do the needful so that we could help you further.

We hope to see you again soon.

Warmest regards,Sai

Amazon.in

29-------------------------Hello,

I am very clear that I have not received any refund. I have contacted my bank thrice in person regarding this issue and they have made it clear that they are unable to help on this issue and they told me "Only Amazon.in could help you". I am really upset on your costumer care, they have been disconnecting my call on purpose( I know it very well, it’s not technical fault. The last call was disconnected with the CC associate saying "Thank you for contacting Amazon…." while I was still speaking, literally.) If you are sure the refund has been issued then submit me a proof, CASH ACKNOWLEDGEMENT RECEIPT and also UTR NUMBER. The payment transaction ID that you have been giving me is the same as that of the UTR number provided by you. I am not illiterate to not to figure out the difference. DON’T FOOL ME OUT.

JUST GIVE ME "CASH ACKNOWLEDGEMENT RECIPT AND UTR NUMBER."

If I receive another lengthy mail with no information I demanded and only dumb excuses, that’s it that would be the end of the episode. I know where to talk and what actions to take.

Your mail should be as simple as the following….

UTR number is ……(number)

Cash acknowledgement receipt (attached here)

no *** nothing. just two simple lines. understood?

Sent from Windows Mail Sabarish Kumar

Reason of review: Problems with payment.

Monetary Loss: $3739.

Preferred solution: Full refund.

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Anonymous
Kolkata, West Bengal, India #1267471

did u get ur money after that ??

Anonymous
Kolkata, West Bengal, India #1213637

Same This happened to me also we need to SUE amazon

Anonymous
#1154272

Same thing is happening with me also! This is too much!

Anonymous
#1037162

I HAVE THE VERY SAME STORY,HOW DID U FINALLY RESOLVE THIS ISSUE.KINDLY GUIDE ME ALSO.

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