I was just charged by some India or China office for my membership even so I just wanted to update my credit card. I spoke with two totally inept people that I could not understand.

They charged my credit card without permission $ 107.29. I had a hard time to have it undone and they kept on telling me that I used worth $70 in movies, even though I had a subscription.

What a joke !!! who are these people ? They do not understand any basic's I had to tell them four times to stop reading off their script and instead refund me my money.

It was a nightmare!!!!!!! I am canceling my whole subscription that I had for 8 years it upset me so much.

Product or Service Mentioned: Amazon Customer Care.

Reason of review: very very poor costumer service with an agent that could not speak English clearly or did not know the membership rules at all .

Monetary Loss: $107.

Amazon Cons: Poor costumer service.

Location: Los Angeles, California

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