Sarasota, Florida
Not resolved
3.0
Details
0 comments

Tried placing order with one click to send to address other than mine, resulting in duplicate order placed. Intended order sent no problem to Michigan.

Unintended order sent to my home in Florida -- 2 large cartons. Contacted 3rd party seller (Costzon) within 3 hours and told that both orders were shipped. Have tried to return unwanted order from 3rd party seller but both seller and Amazon after MANY emails and calls refuse to have big boxes picked up and returned from my home. Customer service horrendous at both Amazon and seller.

Products cost $100. Sealed boxes still in my home. Instructions given for returning impossible to do. Amazon refunded $30.

Amazon is great when things work and horrible when they don't.

We will either donate baby walkers to any charity that will pick them up or put them out as garbage. NEVER BUY FROM A THIRD PARTY SELLER AT AMAZON!

Product or Service Mentioned: Amazon Shipping Service.

Reason of review: Poor customer service.

Monetary Loss: $100.

Preferred solution: Coston/Amazon needs to have delivered goods picked up and returned.

Amazon Cons: Unhelpful customer service, Customer service not understanding the problem, Run around i got and no help, Shipping and delivery.

  • Customers Service
Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment