For over 4 months, Amazon has been unable to restore my account to normal status despite dozens of phone calls with them, 3 way call with Amazon and my credit card company verifying that my card is valid, following instructions in their emails to me and more.
Fall 2012, someone used my credit card for fraudulent purchase. I worked with my credit card company to cancel the card and issue a new one. This was the same credit card on file with my Amazon account. For a short period of time, my credit card company and I thought that some of the Amazon purchases on my card were also fraudulent. We have long since verified those purchases are legit and I made my payment in full.
Amazon has locked my account off and on for months now as a result of this. Both my credit card company and I have told them my card is fine and paid Amazon in full. My new credit card number was provided to Amazon - I was on the phone with an Amazon Customer SErvice agent yesterday while she ran a charge against my card and verified it went through. She assured me that the lock would be removed within an hour. Not only was the lock not removed, my account was shut down last night! I still can't get past Customer Service, no one there will give me their full name, phone number, email. They claim they can't do anything about it except to send an email to some other mysterious dept in Amazon.
I would gladly forgo spending any more money or time with Amazon except that I've spent hundreds if not thousands of dollars on online content (books, music, movies) that I will lose if my account is dead.
I am my wits end. Any help? Advice?
Product or Service Mentioned: Amazon Account.
Monetary Loss: $2000.