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3.4

Have you ever ordered from Amazon and had an order show as delivered but it was nowhere to be found? That happened to me a little over a week ago.

When I phoned Amazon they issued a refund for this item that was presumed lost or miss-delivered. Well today the item mysteriously showed up. Great!!! The show I needed the tablecloth for is well over but I figured I can use it next year.

So being an honest person I log into my Amazon account and request a phone call so I can explain and have them reprocess the payment for the item. So I get a human being who lives heaven knows where but whose English is heavily distorted by their native tongue. This means there is confusion on my end as to what he is saying and it appears he may be confused by what I am saying. So I ask for someone please whose native language is English.

They put me on hold, finally I hang up. After another call and two different reps and being on the phone for 21 minutes on the second call, they finally say they can process the payment over. All total I figure I was on the phone a minimum of 25-30 minutes...JUST TO GIVE THEM MONEY!!! What is wrong with this picture?

It left a really bad taste in my mouth and I am not at all sure if I will ever try to do the honest and ethical thing in this same scenario again. My time is valuable and this was a total disregard for my time. Amazon you need to get your act together!!! We know shipping is not free with Prime.

We know we are still paying shipping. So give us customer service in our own country please.

Bring support reps jobs back to the USA (and in other countries provide in their country). Yes you are huge but every bad experience a customer has is indicative of a dwindling market share because there will come a day when one more bad experience is just one too many and we take our money elsewhere!

Reason of review: Poor customer service.

Preferred solution: Give me customer support based in the USA with English speaking that is not so accented that I can't understand them.

Amazon Pros: Quick shipping.

Amazon Cons: Customer service.

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