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Amazon in San Francisco, California - Insulting liars

Where do I begin? I depend on Amazon. They have again backed the disreputable OnTrac. It is on my acct they are not allowed to deliver my packages. I paid $8.99 express fee and the package showed up a day late. TAmazon CSR won’t refund the fee. Shane on them.
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Review
#1369220 Review #1369220 is a subjective opinion of poster.
Service
Ontrac Delivery Service
Reason of review
Order processing issue

Amazon in San Francisco, California - Products? Yes. Back-End Service and Customer Support? *** No!!

3.7
Details
I have been ordering for years. The first incident happened a year ago when I was not Prime. They took 72 hours just to charge my card, let alone get it fulfilled and packed and shipped! It was blamed on me being non-Prime. In a back-and-forth lengthy email exchange, I was offered a year of Prime for Free (I have it IN WRITING). They rescinded that offer and said that the CSR was out of line and they cannot do that. I therefore paid for the Prime. I sent a certified snail mail letter to them but received nothing in response. Currently, I made an order a week ago and my card was not charged in more than 72 hours!! This is completely unacceptable. This time, they blamed it on my PO Box status. Someone somewhere decided to put it "on the back burner" because PO Boxes take a long time anyways, right? WRONG. I order from a place online once a week, and they charge the card **as soon as you click 'submit order' -- as it SHOULD be!** I then receive a tracking number typically within a few hours. Amazon is so large and so big and they think we cannot do without them, and so they think they can act ***-nilly and without regulation and have draconian and illogical policies and practices without consequence! I cancelled my account and deleted all my credit cards and addresses. It is not easy to find some of the stuff elsewhere, but I will absolutely do so from now on.
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Review
#864364 Review #864364 is a subjective opinion of poster.
Service
Amazon Prime Membership
Pros
  • Selection
Cons
  • Prime misinformation
  • Prime bait and switch
  • Prime membership
Reason of review
Poor customer service
Loss
$264
Preferred solution
Full refund

Watch Review

On Amazons self proclaimed black Friday I ordered a watch. The watch I received was different from the one order. Amazons solution is to refund my money but I dont want a refund I want the watch I paid for. Not such a good deal after all. The photo of the watch they dont have is still on the site but the part number belongs to a different watch...a classic bait and switch. Not happy at all!
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Review
#669348 Review #669348 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Amazon's false listing of recalled book

Amazon's false listing of recalled book
Amazon's false listing of recalled book
Amazon's false listing of recalled book
Due to publisher's mistake, book printed missing about a dozen illustrations were circulated before the problem was discovered by author who presented a perfect and complete MS in PDF to be published. When the mistake was corrected by the publisher and correct printed copies were made available, Amazon and some other retailers did not send in old copies (ISBN # ending in 6 with print date of Oct,2013). Amazon is still selling the incorrect copies but listing them with two ISBN numbers, the correct one under the incorrect one and claiming the corrected version print date of Dec. 2013 which is false for the edition. Please stop this deceptive advertising practice. Thanks, Jayne Blatchly
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Review
#646331 Review #646331 is a subjective opinion of poster.
Reason of review
Poor customer service

Amazon in San Francisco, California - Charging sales tax on shipping &handling

Last week I looked at my Amazon invoice and noticed that they had charged sales tax on s&h. Yes, I live in the great state of California and must pay sales tax on Amazon products, but that's another discussion. This complaint is about charging sales tax on s&h charges. Who does that? Nobody except Amazon! They sent me the same answer twice. The answer suggests that the State of California allows them to do so, so I looked at some invoices I have received from companies located in California. Shipping&Handling charges are ALWAYS below the sales tax line!!! This may seem trivial, but Amazon is known for customer service while engaging in customer rip-off. I seem to be the only California customer who has noticed this tax, if not, would the rest of you please complain and not back down from their lame excuses?!?!
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6 comments
Anonymous
#802080

I think I love you Connie :)

Anonymous
#734048

Hey ***, California law clearly states that "Shipping and Handling" fees ARE subject to sales taxes. If the line just said "Shipping" there would have been no tax. That's the case in many states, too.

Plus, anything charged as sales taxes or anything else identified as "taxes" must be submitted to the state...the merchant never gets to keep the money. Amazon gets audited by sales tax officials in every state every year, and they need to prove that the taxes were actually paid.

No scam here. You should wise up before embarrassing yourself in public again.

Anonymous
#726407

I just recieved an order from Amazon right.Guess what their is no sales taxes on my S&H but guess what their is sales taxes for my product that i purchased.My S&H was free of charge.Maybe you made an mistake look again and Be sure before you open your mouth.

Anonymous
#726485
@***NIE

I'm glad they are not charging sales tax on shipping on invoices sent to Texas. They have acknowledged that they do on invoices for sales to Californians. Please don't assume I made a mistake reading the invoice, if I had, the issue would not exist.

sessa
#726587
@***NIE

My, my, Connie, you sure are a rude ***. And you also seem to have some difficulty with the English language.

Perhaps you should learn how to write and spell before you post.

Your welcome. :p :p

Anonymous
#734055
@sessa

*you're

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Review
#451436 Review #451436 is a subjective opinion of poster.
Service
Amazon Shipping Service

Amazon in San Francisco, California - Product Resent

I just got off a call with amazon customer service and I was really impressed with their efficiency and courtesy. I had a package that was marked as delivered on my account page, but I never got it. So I waited a few days and then called- the customer service page has a form to indicate the issue and then at the bottom is a button labeled 'call me.' I was put in touch w a rep almost immediately. She said that bc it was delivered through amazon they'd replace it. She also said they'd investigate what happened and try to find the missing package. (If the old one turned up, I'd need to return the replacement, which is fine.) The only difficulty was that she had an accent and was a little hard to understand. I had my issue resolved in five minutes. Best customer service experience ever.
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2 comments
Anonymous
#701654

On August 2013 the customer service was not that great. I would classify it as barely passed as customer service. They do the bare minimum.

If Amazon believes they genuinely give good customer service then seemingly the customer correspondence would reflect a willingness to get customers feedback, rather you get an auto reply and are told to wait for an answer. In my case I trusted them and told them I would abide by their decision. I didn't make any demands, I just asked they be fair. If they were fair I wouldn't like to know what they consider unfair treatment of a customer.

Recent dealings with Amazon has been a real eyeopener. Any good will I once had toward the company is gone. Reading this site I realize that what there was lots of red flags about the company operations that I ignored. I will making future purchases quite differently in the future and will absolutely check all my options before I order from them. They are good but not great and dealing with them can be a nightmare.

If someone knows how to navigate the customer service at Amazon please let the rest of us know.

Anonymous
#670307

I dont believe this is true. Amazon is a huge business and cares less about the customers.

Once they have your money, end of story...

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Review
#419456 Review #419456 is a subjective opinion of poster.
Product
Amazon Account
For over 4 months, Amazon has been unable to restore my account to normal status despite dozens of phone calls with them, 3 way call with Amazon and my credit card company verifying that my card is valid, following instructions in their emails to me and more. Fall...
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2 comments
Anonymous
#716257

As an Amazon customer, I don't understand this. When you contact Customer Service, you have the option to do so through email, phone or live chat.

I've always used live chat which also gives you an option to receive a transcript of your entire conversation with the customer service representative whose first name and initial of last name is provided. So you always have proof of what is being told to you. Also, when you add another credit card onto the Amazon account, you select that card when you're checking out. If you have a good card now and select that card (not the old one that had a problem) when you check out, the order should go through.

If the old card was your default card, you need to make sure that the new one is selected at check out. Customer service at Amazon has always been so helpful to me. Even when the United States Post Office claimed that my package had not arrived in my State when Amazon tracking information showed that it did, Amazon offered to refund me the money.

As it turned out, the USPS was at fault.

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Review
#387032 Review #387032 is a subjective opinion of poster.
Product
Amazon Account
Loss
$2000

Kindle stopped working and Amazon will not replace

My Kindle stopped working when just outside warranty and Amazon will not repair or replace the device at no charge. They are offering that I can buy a replacement at a slightly reduced price. Talking with customer service now and have been escalated twice. Seems like a big waste to turn off a loyal Amazon customer for more than 14 years who would have continued buying from Amazon forever. This company claims to be a credible player in the electronics industry but has no idea how to stand behind the quality of their merchandise. When I've had similar problems with Apple products there was no issue at all.
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2 comments
NoAmazon4Me
#537571

SAME PROBLEM DON'T BUY ONE THEY ARE TRASH!!!

Anonymous
#532731

What part of out of warranty period didyou not understand. That is their policy and obviously it is a firm one.

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Review
#340966 Review #340966 is a subjective opinion of poster.

Amazon.com they Take your money and dont deliver!!

I have made an order with amazon.com on January 7th. Its now feb.....no product. I have never seen shipping estimates of 1-21 days, and gurantees money back in over a month. All it took was one click to take my money. Amazon needs to restructure its marketplace practices. Requirements of shipping and tracking info should be implemented to better serve and protect comsumers. One month of waiting is absurd and time consuming, to file a A-Z claim. All this time I have been waiting, hoping my product arrives. A month later and now I dont have to guess, now its never coming. Requiring shipping/tracking info will better allow consumers to pinpoint where their product is, and if it has even been shipped. Unless this will change, I will never shop from amazon.
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2 comments
Anonymous
#36113

I always have good buying experience with Amazon. I believe they are the best E-tailers right now.

Anonymous
#21181

well, amazon in all my experiences never charged me until it was shipped, and always provided tracking info on their website and tracking #s so if you prefer you could track it at the delivery's website. if it was shipped usps, then blame their tracking.

i just picked up my planet of the apes box set (in the giant monkey head :) yet the website only says that it left the warehouse on 7-7-08.

(its 7-9 today) usps doesn't update their tracking info like ups, fedex or dhl. this is a fault of the shipper not the seller though.

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Review
#112310 Review #112310 is a subjective opinion of poster.
Loss
$400

Contact Amazon Customer Service

Mailing Address:
Amazon.com, Inc.
P.O. Box 81226
Seattle, Washington 98108-1226
United States
Phone:
(866) 216-1072
All Amazon Contacts

Amazon Products and Services Reviews

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AMAZON SUCKS..3Weeks NO delivery, C.Service no help

I have ordered a ps3 Jan 7th 08!! I was emailed order was shipped on Jan 9th 08. Its now Jan 27 08, no product!! Amazon C. service states because I have purchased from the marketplace I have to wait till Feb 1st 08 for filing a claim. All I want to know is, Why have a shipment date, yet no type of proof of shipment has been surfaced to me. I have emailed 18 times, and no replies from this seller. C. Service states they can't help me until after feb 1st 08. Amazon, you know what will help me??? Communicate with your seller, require shipment tracking confirmation. Require you sellers to reply to customer's emails. P.S. Take a look at ebays requirements and policies, maybe you all might learn something!!!
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1 comment
realist
#57214

All equipment sold at best buy for directv is leased, it says so ON THE BOX THE RECEIVE COMES IN as well as IN THE PAMPLETS THAT YOU HAVE THE CHOICE TO GRAB and not to mention ON THE BOTTOM OF YOUR BEST BUY RECEIPT.

But hey who can expect idiots that this country for some reason calls 'consumers' to read?? No wonder this country is in a recession, it is controlled by complete ***

Review
#111858 Review #111858 is a subjective opinion of poster.
Loss
$399