State: California Product: Amazon Prime Membership Clear all filters (5 of 94 reviews match)
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I have been buying from Amazon for well over a decade. For the most part I have been very happing purchasing through them. Just today I received a Fraud alert from my bank? The alert was regarding a charge from Amazon Prime. I noticed that they push this "service" big...
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Review
#1267224 Review #1267224 is a subjective opinion of poster.
Service
Amazon Prime Membership
Reason of review
Charged for Amazon Prime w/o consent
Preferred solution
Let the company propose a solution
2.4
Details
I was an Amazon Prime Member and had used 7 months of my membership when my Yahoo email account I used for Amazon got breached. I closed my Yahoo email account and tried to update my Amazon account to my new email. Simple, right? After 7 weeks of online chats, emails...
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1 comment
Anonymous
#1238618

I'm front desk at a business complex and I'm SO over Amazon's (new) delivery service. Their subcontractors aren't remotely interested in delivering to the right place (most business locations have Receiving Departments!).

They've left things in unattended lobbies. Security has found Amazon packages left outside dock doors! They tried to deliver packages that weren't even addressed to our location. I tried to contact a real person at Amazon who cared - Good Luck!

The last few years, I did most of my Christmas shopping online with Amazon. Until they close their sad disaster of using subcontractors to deliver their packages I'm not ordering anything from Amazon.

Review
#951079 Review #951079 is a subjective opinion of poster.
Service
Amazon Prime Membership
Cons
  • Prime membership
Reason of review
Poor customer service
Loss
$45
Tags
  • Amazon Customer Service Sucks
  • Amazon Prime Sucks
I will not be renewing my Amazon Prime because they do not honor their stated shipping policies. My latest experience with them sealed the deal. I ordered a product on 8/1, that was supposed to be delivered by 8/4. When it hadn't arrived by 8/8, I requested a...
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1 comment
Anonymous
#1490261

I've noticed in the last few years that very few items actually reach me in two days, in fact Amazon appears to have given up on even the pretense of two day delivery. On a recent Prime order, right after ordering it was indicated that the estimated delivery was 5 days away.

Review
#900877 Review #900877 is a subjective opinion of poster.
Service
Amazon Prime Membership
Reason of review
Not as described/ advertised

Amazon in San Francisco, California - Products? Yes. Back-End Service and Customer Support? *** No!!

3.7
Details
I have been ordering for years. The first incident happened a year ago when I was not Prime. They took 72 hours just to charge my card, let alone get it fulfilled and packed and shipped! It was blamed on me being non-Prime. In a back-and-forth lengthy email exchange, I was offered a year of Prime for Free (I have it IN WRITING). They rescinded that offer and said that the CSR was out of line and they cannot do that. I therefore paid for the Prime. I sent a certified snail mail letter to them but received nothing in response. Currently, I made an order a week ago and my card was not charged in more than 72 hours!! This is completely unacceptable. This time, they blamed it on my PO Box status. Someone somewhere decided to put it "on the back burner" because PO Boxes take a long time anyways, right? WRONG. I order from a place online once a week, and they charge the card **as soon as you click 'submit order' -- as it SHOULD be!** I then receive a tracking number typically within a few hours. Amazon is so large and so big and they think we cannot do without them, and so they think they can act ***-nilly and without regulation and have draconian and illogical policies and practices without consequence! I cancelled my account and deleted all my credit cards and addresses. It is not easy to find some of the stuff elsewhere, but I will absolutely do so from now on.
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Review
#864364 Review #864364 is a subjective opinion of poster.
Service
Amazon Prime Membership
Pros
  • Selection
Cons
  • Prime misinformation
  • Prime bait and switch
  • Customer service
Reason of review
Poor customer service
Loss
$264
Preferred solution
Full refund

Amazon Prime Membership Review

3.6
Details
I have been ordering a particular product from Amazon for several years. Today when I tried to order the same product, it had been designated for Prime members only. I will NOT be coerced into buying a membership I do not want and will be taking my considerable Amazon business elsewhere.
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Review
#664915 Review #664915 is a subjective opinion of poster.
Service
Amazon Prime Membership
Reason of review
Poor customer service