My daughter rented a book from Apex Media for a college class. All information sent by the company for the return of the book went to her junk mail.
She was charged $38 for the rental and I was charged (on my MasterCard) $147 more for a used book worth about $50-60. When I saw the charge, I immediately called Amazon. I was told that the time period to return the book had passed. Apex's policy is that we could not return the book.
Don't rent from these people. Go to some other service!
They should have sent a snail mail warning. Email is not infallible.
Monetary Loss: $147.